Customer ReviewsforQuigley Eye Specialists

We were not able to access healthcare personnel after surgery although they give an emergency phone number to call. Their phone system only says I do not recognize that number. We used 3 different phones Incase the phones were at fault.

This issue has been escalated to the Practice Manager for resolution.  

I would leave zero stars if I could. Quigley Management and customer service are terrible. I had purchased a significant amount in gift cards during a promotion with the expectation to use them over the next year. I was told they were closing the aesthetic business shortly and would not refund any of my payment towards gift cards. I was forced to spend over $1200 in products and minor services that I did not need at this time. They would only sell products that they had in stock and several of products that I requested were out of stock. I ended up purchasing products that have an expiration date earlier than when I can possibly use them. I think this illustrates very poor corporate management decisions to not support a loyal customer after they decided to stop their aesthetic services. It shows a total lack of concern for their customers and their reputation.

I have sent patient concerns to our Regional Manager for investigation and asked for an immediate investigation.  

WORST DOCTOR EVER!!! I felt so humiliated and robbed (since I paid cash) by this place, and the joke of a ******* *************** *************************** ********* who immediately dismissed my story and symptoms the minute I started talking. I recently had the most scary case of shingles that went to my eyes from a small rash next to my nose. First optometrist that saw me at different clinic, diagnosed me with keratitis, elevated eye pressure and said I had inflammation but recommended seeing an ophthalmologist for further evaluation, while waiting for the appt I was able to get the antiviral meds and by the third dose my symptoms started to subside yet I was left with a few strange symptoms I wanted to discuss with *********************. Finally I had my appt. and I started telling my story and very impatiently he cut me off and said he could just look to my eyes and was able to tell IF I have had the virus, implying I could be lying or making it up. Fortunately for me, I apparently had no scaring left from the ordeal so he concluded that it couldnt be true, nothing I was explaining he was interested in hearing about, evidently this joke of a doctor ****** know **** about shingles and he only knows what he was told in school forty years ago and since my case was atypical because I didnt get scars from it, he just chose to dismiss me entirely. Did not answer any of my questions and was shocked at the fact that I showed him a picture of my retina that I got at the first place that saw me, asking three times how did I have such images in my tablet, I explained most places now take a pic and send to you and he was acting in such disbelief. I felt so insulted when he suggested to see a neurologist implying Im crazy, very ignorant person, if I had an atypical case maybe he could have listened and learned from it instead , unacceptable. And pay for that on top of is just beyond inconceivable. I would like to talk to business owner about this doctors behavior and ignorance

Dear ****************,

I would like to extend my sincerest apologies for the negative experience you had during your recent visit to our clinic and with Dr. *************************** *********. Your feedback is invaluable to us, and we are genuinely sorry to hear about your feelings of humiliation and frustration. I understand that you were seeking care and support for a challenging medical condition and did not receive the empathy and understanding you deserved. It is our commitment to ensure every patient is treated with respect, compassion, and professionalism, and it is clear that we fell short in your case. I appreciate your detailed account of your experience, which highlights the issues you encountered during your appointment. Your insights are important for our ongoing improvement and the quality of care we provide.
Furthermore, we want to make this right for you. We have discussed your case with ********************** ********* and he has reviewed your medical history meticulously. We should not discuss the details of your private medical history using this channel, but ********************* ********* has suggested that given some of your symptoms you can be seen by a Neuro-ophthalmologist or a Uveitis specialist, who can continue your care. Please do not hesitate to reach out to our office manager or any other relevant staff member so that we can discuss your concerns further,answer your questions, and work towards a resolution that addresses your needs.If you prefer, we can also provide you with a list of Neuro-ophthalmologists and Uveitis specialists in this area. Your well-being and satisfaction are of utmost importance to us, and we are committed to rectifying this situation.

Thank you for taking the time to share your experience with us. We value your feedback and are dedicated to ensuring that your next visit will be a positive one. We look forward to the opportunity to make amends and provide you with the quality of care you rightfully expect.