ComplaintsforFort Myers Mitsubishi

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealer in Nov 2023. February 2024 the vehicle was totaled due to frame damage. I assume this frame damage was from a previous accident the car was in. Never the less, I am trying to finish my gap claim and the company told me that no one at the car dealer will answer there calls and the dealer is under new managment. They have called and emailed. They are trying to find out about the advantage plan they forced me to purchase for $1,000. I want that covered by them. Finally, they lied to me about the interest rate. I went there pre-approved with a 8% interest rate from Suncoast. I can try to get the documents to prove this. Then when it comes time to purchase they are like we got 7.99 from midflorida! But after my car was totaled, I saw on the paperwork they were charging me 8.99% so they knowing lied to me.

  Business response

  06/21/2024

  Hello,
  
  ******************** Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for any inconvenience caused by the delay. We were unaware of the situation, but to rectify this, we will contact the *** company to answer any questions they may have in order to help complete your claim process.
  
  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best Regards,
  ******************** Mitsubishi 
  Customer ******************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have two complains: 1: I purchase a vehicle and the dealership told me the it had a minor accident, after I decided to trade the vehicle it show a major accident the kills the resale value. I approached the dealer and told me after clearing themselves, they will purchase the vehicle in trade in. My complaint is the they should pay for the vehicle, because of the fraud of the sale. 2: My second complaint is about the way the contract was presented. The sale of extended warranty W/O my knowledge and the extreme high fees.

  Business response

  04/16/2024

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Thank you for your attention to this matter. It is important to note that during the point of sale, we disclosed all vehicle accident history, and the customer acknowledged it by signing the relevant documents. Additionally, the customer was aware of the extended warranty details, as it was explained and acknowledged on each page related to the extended warranty. (Please see attached)
  
  We offered to trade the customer's current vehicle at fair market value, in an effort to maintain our commitment to exemplary support and service. However, it's important to note that the customer will still have a negative equity. 
  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best ***********************************************************************

  Customer response

  04/16/2024

   
  Complaint: 21562604
  
  I am rejecting this response because:
  Thank you very much for responding to my complaint, I don't think it's correct to say "that they warned me of the damage that my **** Explorer SUV had" when it was not so, in fact in the contract I sign it only appears in Car Fax that he had a minor accident. I didn't sign and I didn't receive any information from the seller, much less from the manager about the severe accident my car had. However, they offered me to buy my suv in exchange for a Mitsubishi outlander which I have to pay 6500 down and it was the offer that they thought was best (see in the images) nowhere in the contract can you see that I sign a document that said that my car had a severe accident because otherwise I would never have accepted it
  Sincerely,
  
  **************************************

  Business response

  04/18/2024

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your valuable time and attention to this matter. As mentioned earlier, we have disclosed all the damages that were made known to us during the sale to the customer. The customer was made aware of the vehicle's accident history through the signed and initialed Carfax and the Acknowledgement of Vehicle Accident history, which were provided in our initial response (pages *****). We have been trying to resolve the situation with the customer amicably by offering to take their vehicle back at trade value. It is noteworthy that the trade value we are offering is higher than what was appraised by *************** Book (please find the attached document).

  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best ****************************************************** Department

  Customer response

  04/18/2024

   
  Complaint: 21562604
  
  I am rejecting this response because:

  good afternoon. It is honestly a shame that we cannot reach an agreement since I do not think it is fair that Mitsubishi of Fort Myers sold me an SUV under false pretenses for a price of almost ****** per car with "minor damage" and then to realize the serious mistake they made, their solution was to offer 21 thousand and also pretend me for a high down payment so they could sell me another car. Very sad and very dissatisfied on his part, the truth is. Thank you very much and I leave everything in the hands of the Better Business Bureau.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2021 Infinity Q50 from ft Myers Mitsubishi in August 2023, I also purchased the extended warranty. Before I picked the car up they agreed to replace the battery and brakes. They did neither, I brought the car back and they told me they replaced the battery but did not and only replaced the rear brakes on one side. I've had a few other issues with the car like it had two recalls that Mitsubishi never said anything about, I had issues with the display in the inside. But every time I take the car to Mitsubishi for an issue they refuse to repair it and tell me I need to take it to the Infinity dealership. I have refused to go to Mitsubishi for repairs and have paid as much in repairs to infinity as I paid for the extended warranty. I would like a refund for the extended warranty that I paid for and can't use.

  Business response

  04/10/2024

  
  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Thank you for taking the time to address this issue. Our dealership reviewed the customer's deal and found that we did not offer to replace the battery or fix the brakes at the time of sale. However, when the customer expressed dissatisfaction with their purchase several days later, we offered to replace either the brakes or the battery. We also advised the customer to take their vehicle to an Infiniti dealership for repairs because they are covered under the original equipment manufacturer's warranty.
  
  We understand that the customer may be frustrated and concerned about the warranty they purchased, but it should be noted that the warranty was purchased in addition to the manufacturer's warranty.
  
  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best ***********************************************************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Fort Mustang from Fort Myers Mitsubishi. When purchasing I also purchased an extended warranty. In the end, the description I received from the dealership did not match the services of the warranty so the dealership agreed to cancel the warranty. On Sept, 20th 2023 the third party warranty company provided the cancellation notice, certifying the policy was cancelled and advised me the refund is issued by the dealership. The finance rep has atttempted to help me receive the refund, emailing the accounting department 3 times over the 3 months asking for an update on the refund. I have emailed and called countless times trying to get the accounting department to issue the refund. The individual in the accounting department has never responded to anyone's email. I was able to speak to hime once in November at which time he stated he would issue it that week and never did. To date, Fort Myers Mitsubishi owes me somewhere around $3,000.

  Business response

  12/13/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have confirmed cancellation of the warranty and have issued a refund to the Lienholder. As of 12/11/2023 the check has been printed and mailed.
  
  Should the customer have any additional questions or concerns, please contact our **************** department at ************.
  
  Best Regards,
  
  Fort Myers Mitsubishi
  **************** Department

  Customer response

  12/20/2023

   
  Complaint: 20988120
  
  I am rejecting this response because: As of 12/20/23 I still have not received the refund.
  
  Sincerely,
  
  ***************************

  Business response

  12/21/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the delay and inconvenience as of 12/21/2023 we have reissued payment, check # ****** is being sent via *** included is the tracking number 1Z4F393F1303340206 for your records. Please allow **** business days to account for the Holiday. We appreciate your patience and understanding in resolving this matter.
  
  Should the customer have any additional questions or concerns,please contact our **************** department at ************.
  
  Best Regards,
  
  Fort Myers Mitsubishi
  **************** Department

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/12/2023 my wife and I purchased a used 2021 Charger from Ft. Myers Mitsubishi. We took a test drive and decided we want the car, after signing the paperwork we left the dealership. About 1/2 mile down the road the overheat light came on, then the service shifter light came on. We took the car back to the dealer. I also notified them that the A/C isnt cooling in the seats and the memory seat isnt working, they assured me that they would repair the car. One week later they called to notify me that everything was taken care of. I realized right away that the A/C still wasnt working and neither were the memory seats, and the service shifter light was still coming on, they apologized and said they would take care of the problems. One week later I went back to get the car, everything seemed ok at this time, since we finally got the car home, I decided to add my Sirius subscription to the car, but it wasnt able to connect to the satellite. I called ****** to isolate the issue, after some time they informed me that either the radio or the antenna was causing the problem. Since we finally got the car home i started looking the car over and noticed a hump in the dash near the windshield. I also noticed that the A/c wasnt cooling on the passenger side, so I decided since we purchased a platinum service contract [ **********************************] who has a BBB rating of D. I did take it to a Dodge dealership. The Dodge dealer reported that someone added the wrong type of Freon and will cause total A/C deterioration, the Key Fob was not original, its an aftermarket,and the satellite antenna is not working. The Dodge dealer called my ***************** which told them that all charges over $750 had to be done by the selling dealer. Total cost of repairs would be around $10,000. I took the car back to the Mitsubishi Dealer again. The dealer advised me that the warranty company would not cover any of my repairs, but the dealership will replace the antenna at no charge. Fort Myers Mitsubishi informed me today 09/23/2023 that car is ready. The satellite radio still didnt work, they said the antenna they installed was wrong, so they had me wait 2 hours for the replacement, then they informed it wasnt working. The Dodge dealership offered a trade for a 2023 Dodge Charger, but he could only offer $9,000 trade in for the car I purchased at Ft. Myers Mitsubishi, a few weeks earlier, for $22,000.

  Business response

  10/03/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The original antenna that was purchased and installed on the vehicle was found to be incorrect. We proceeded to correct the measure by purchasing and installing the correct one, which did not solve the problem. We apologized and offered to correct by sending to a Dodge Dealership. Since it was later in the day on a Saturday, we advised the customer to contact us that Monday which would allow us time to make arrangements with the Dodge Dealership. We stated that we would provide the customer with a loaner vehicle and pay for associated costs as a goodwill. We have yet to hear back from the customer.
  
  We advise the customer to reach back out so that we can assist with this issue. Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best *********************************************************************

  Customer response

  10/03/2023

   
  Complaint: 20663592
  
  I am rejecting this response because: the dealership should have investigated the radio problem instead of just putting a part on. I took the radio out and found that the antenna connector is missing and the antenna cable was showing bare wires. I connected a aftermarket mobile antenna, getting some service, spotty at times. They stated that the A/C was working fine, I checked the A/C and it showed low refrigerant pressure on both lines.
  The dash is buckled, not covered by the service contract, they say its heat related, its SW *******, if its not covered they shouldnt sell contracts in **.
  Sincerely,
  
  *************************

  Business response

  10/16/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The air conditioning temperature gauge showed cooling as low as 42 degrees, which is within the factory specifications. If the customer has any additional issues with the radio, we would be happy to inspect and repair the issue. We originally requested the car be sent to the Dodge dealership for this reason.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns,please contact our *************************** at ************.
  
  Best *********************************************************************

  Customer response

  10/18/2023

   
  Complaint: 20663592
  
  I am rejecting this response because:
  I did state that the air conditioning goes out randomly, there have been days that it worked great, and it would randomly blow warm air for hours. I have evacuated the Freon mix that was installed and replaced the expansion valve, it still goes warm randomly.

  the radio, as stated before, has a broken cable at the radio. I have ordered a new cable and plan to repair it. (See attached photo in original complaint)

  I did take the car to a Dodge Dealership, but the $2800 service contract you sold me will not cover any of the repairs.

  i have invested around $1000 in repairing this car. 
  you tell me to call your manager, I tried talking to a manager several times, I never connect with one, the manager should contact me if he wants to talk about this. Ive had so many calls for a manager and even left a voicemail, and my info with a customer service representative, no reply from your end.

  i did tell a lady at the front desk one of the managers I guess, after one week I wanted to cancel sell, she replied that the dealership would repair all problems.

  
  Sincerely,
  
  *************************

  Business response

  10/24/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Our service technician has been informed that the customer has already repaired the vehicle and will not be utilizing our services. We apologize for any inconvenience this situation may have caused.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns,please contact our *************************** at ************.
  
  Best *********************************************************************

  Customer response

  10/25/2023

   
  Complaint: 20663592
  
  I am rejecting this response because: the dealership didnt resolve any problems. I have repaired the car, I personally bought and replaced the antenna Cable that was broken, also installed personally, the A/C expansion valve and filled system with the correct Freon.

  I would like to cancel the $2,800 service contract that wouldnt cover any repairs.

  They may see it as resolved, because I spent over $1,000, and a lot of hours to repair the things their service department wouldnt or couldnt do.

  I feel that this sale should have been canceled, as I asked, after it was at their dealership for 4 weeks and only 2 small repairs were done.

  ill say again, if you want me to talk to a manager, as you say in here, have one call me, not the service manager.

  
  Sincerely,
  
  *************************

  Customer response

  10/27/2023

   
  Complaint: 20663592
  
  I am rejecting this response because:

   Ft. Myers Mitsubishi wanted this claim closed, because I did my own repairs. The car was in their service department for 4 weeks after the purchase, they repaired two small problems and none of the major problems. I suppose after owning the car for two months, and unable to drive it comfortably, me doing the repairs they couldnt do, they are happy with the outcome and want the complaint closed. This is not a good business practice for a car dealership
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Good Day, My fiance and I purchased a used 2020 **** Ranger XLT with ***** miles for a price of ***** in total from Mitsubishi of Fort Myers. We were scammed. The vehicle had structural damage which we were not aware of and was not disclosed to us during purchase.We attempted to return the vehicle a few weeks later directly speaking to the sales lady and she said its better to go Car*** because they give the best offers. strange. - Reason behind this was later acquired. Car *** offered us ***** for the truck that we paid ***** not even 4 months prior. Reasoning: The Truck had structural damage that we were unaware of. We are highly disappointed and feel robbed and the dealership has not been returning our calls. They charged us **** "compulsory" paint protection scam on top of the sale which we had no choice on apparently as it was company policy.

  Business response

  07/31/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  This vehicle was sold for $29,485 plus the $1,200 Advantage Plan and GAP protection provided by us. We did not sell paint protection to this customer. We ensure that every customer is provided with full disclosure regarding a vehicles recorded history prior to purchase. Part of this process requires the customer to sign and initial the vehicles most up-to-date CarFax report and prior accident form included in the Retail Purchase Agreement. A copy was provided to the customer that indicated that the vehicle had structural damage.
  
  At this time, we believe all customer concerns have been addressed. If any questions remain, please contact our *************************** at ************.
  
  Best ********************************************************** Department 

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Jeep Grand Cherokee on February 19. The next day when I tried to clean my windshield I see all of the fluid leaking out of the reservoir, which was water. I sent ****** a video and he tells me he can get me in to fix it but I ******* minutes away and my only day off is Sunday so I couldnt get it in right away. Two months later I check with ****** to see if the part came in for the seat belt that they needed to fix, we get a day set up to fix the seatbelt and I tell him they can just fix the windshield washer reservoir also. ****** says its too late they wont fix it now. They sold me a damaged car and refuse to fix it unless I pay $260.

  Business response

  05/16/2023

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping ** resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We do not provide a warranty unless an extended warranty is sold to the customer. All of our vehicles are sold "as-is". The quote we gave the customer was very close to our cost. As a goodwill, we would be willing to adjust the costs and offer a further discount if the customer is willing to work with **. 
  
  At this time, we believe all customer issues have been addressed. Should the customer have any questions or concerns, please contact our ******************************** at ************.
  
  Best ***************************************************************************

  Customer response

  05/17/2023

   
  Complaint: 20019684
  
  I am rejecting this response because:This car has a car fax report of front end damage which is obviously why the windshield washer reservoir was cracked. Your service team obviously knew it was damaged and filled it with water to try to hide it from me. Hiding damage on a car from customers is a horrible business model and you need to make it right. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in to look at a car and discuss numbers on a vehicle. The guy had me sit down and told me I needed to fill out an application to discuss numbers. I told him I didnt want my credit ran until numbers were discussed. Once we looked at the first car we could tell it was wrecked. The gentleman brought out another car that had not been detailed yet. I told him once it was detailed and the car was checked out they could call me back. He assured me my credit wasn't ran. Went to lunch got an email my credit was ran. Called Mitsubishi and ***** kept telling me I have a legal document that we could I said because the guy told me you wouldnt discuss numbers with me as in work out a deal on any car until we did. We didnt want either cars from the dealer as they both had something wrong with them. She kept talking over me as I tried to explain you may have the application but I was told another I felt like nothing would be discussed with me until an application. Terrible business and lies. Now I have a hard inquiry on my credit when I was told several times it wouldnt be ran. To me this is deceptive business practice. I have a voicemail i can provide as well I just can upload it

  Business response

  12/09/2022

  Hello,
  
  Fort Myers Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintain exemplary support and service for our customers.
  
  We have been in active communication with the customer and understand their frustration; we have since advised our legal department to reach out to the credit bureau and request they remove the hard pull from the customers record. We will update the customer once the legal **** has reached out to the credit bureau.
  
  Should the customer have any additional questions or concerns in the interim, please contact us at ************.
  
  
  Fort Myers Mitsubishi
  Customer ******************

• Initial Complaint

  08/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car for ***** with tax it was ***** They showed me the car fax and did it did not change the price. After 3 appraisals the true value of it was ****** they were not willing to work with me or discuss it and asked me to leave and told me that they could sell their vehicles at whatever they wanted to. I lost a substantial amount of money in this transaction within 30 days.

  Business response

  08/22/2022

  This customer purchased a used Cadillac with cash on 6/24/22. He was aware of the Carfax, signed every page, and was happy with his experience. He came back a few days later and said that he tried to sell the car to another dealership, but they wouldn't give him what he wanted. He was upset that he couldn't sell it for what he bought it for or more and wanted to return the car. He said that he was going to contact his attorney if we didn't cancel the contract. That was the last communication I had with him.
  ****
  
  ************************
  General Manager
  Fort Myers Mitsubishi

  Customer response

  08/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It wasn't the fact that I didn't get what I wanted it was a fact I spent $****** on a car that was only worth $11,000 when you include tax it was $****** cash altogether. It's not being an angry customer it's being a customer that was scammed when the Carfax was provided it said it would not impact the value of the car I was then informed by another dealership in which I was not trying to sell the car but got a appraisal from a Cadillac dealership that they informed me structural damage is just as bad as a salvage title, they sold a car with wrong information because at that point if I had known that the value of the car was $11,000 I would've walked away from the deal I would've not of paid ****** they were extremely rude which then put me into a situation of feeling helpless because I spent all the money I saved on an $11,000 car and came out of pocket with tax ****** they did absolutely nothing to rectify it and the manager quoted I can sell a car for whatever I want to . Me going to another dealership was getting an appraisal not trying to sell it.

  Business response

  08/29/2022

  Hello,
  Fort Myers Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We ensure that a vehicle's recorded history is fully disclosed to each customer prior to purchase. Part of this process requires the customer to review and initial each page of the vehicle's most recent CarFax report. The customer signed the CarFax report disclosing the vehicle may have sustained structural damage.
  
  If the customer remains unsatisfied, we will buy the vehicle back, or take it in on trade at the current ****** Blue Book fair trade market value.
  
  We apologize for any inconvenience this may have caused. At this time, we believe all customer concerns have been addressed. If any questions remain, please contact us with the information listed below.
  
  Best ******************************************************** Department
  ************
  See Attachment/File: CarFax Report.pdf

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Fort Myers Mitsu Car Dealership will not return my calls or email regarding a refund of my GAP insurance the finance department there up-sold me. I have since refinanced my car with another agent and need to have them start the process of cancelling my GAP insurance and getting refunded but they refuse to return my calls.

  Business response

  06/27/2022

  Consumer Response /* (3000, 6, 2022/06/24) */ Please close case as Business has responded by refunding the GAP payment

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩