Business ProfileforClear Choice USA of Southwest Florida

Sales quote process was great in 2020, but dishonest to the point the salesman would not even return my calls. Installation was the worst I've ever experienced but Clear Choice would not check their work. 3 of the 12 windows are defective and all windows installed improperly by using inferior products; confirmed by a general contractor and another window company and several window people. Refused to service me in a timely manner because the windows kept breaking and lied that the parts were backordered which the manufacturer said was NEVER the case and they sent the parts immediately (that when I contracted with another window company for repair and discovered the defects). The manufacturer now tells me I'm out of warranty because Clear Choice kept making me wait many months for repair ( I am now in my 4th month of waiting on my latest request). They make no money fixing the wrongs of the manufacturer or contracted installers so they just lie and tell you your parts are on backorder which is untrue. Their response when you beg for them to just simply give you windows that open and close. I paid $13,000 for windows which are worse than the 20 yr old ones they replaced. The latest response from Clear Choice was the I purchased cheap windows and I should replace them if I want them to work. I did not pick these windows, they were sold as good quality windows. I've never experienced such mean spirited, rude and down right nasty people that want others to buy their products. When someone like me has been nice to them, never raised their voice and continually begs for help just to be able to use what they paid for; these people should not be in this business. Ask around and make your own decision. I am now paying another company $6500 to replace the 3 defective windows and re calk the all the other windows. My opinion, just do your homework and make your own.