Business ProfileforKids VIP

Purchased the 2 seater XXL blade XR edition 24V 180W Ride on Buggy UTV on August 6, 2023. Gave it to our daughter on August 26th and noticed it didnt run as well as it should. Attempted to recharge the battery and even drove it on different areas without resolution. Contacted KidsVIP customer service on September 1st with the following message:Issue: vehicle has been fully charged, reverses great, but accelerates on flat surfaces EXTREMELY slowly and on even the slightest incline will not drive forward (it attempts to but does not go).Please help us resolve this issue immediately as it clearly appears that you provided us with a defective product as this was just purchased from you in August.We received our first response on September 4th stating they would be forwarding our email to the tech support and we would be contacted ASAP. I emailed back on September 8th to follow up as we still hadnt heard anything. Response received via email on September 11th stating we attempted to contact you but there was no answer. My husband realized he did receive a phone call from a random number in the middle of his work day, however no message was left. I responded via email on September 11th asking for them to try again. Response from KidsVIP received on Sept 12th stating will do, thank youWe never received another phone call. I emailed them on September 18th and again on the 26th asking for an update as we still have been unable to use the product, have not been contacted and have unresolved issues. We still have yet to hear anything back from them via email or phone call.