Business ProfileforSliding Doors Express

This establishment is very pricey, however, they do not stand by costumers warranty in reference to service rendered to people. I spent $995.00, replacing 2 sliding rollers and was given a receipt which gave me a warranty. The service was rendered on July 25, 2023. Since July 25, 2023, I contacted Sliding Door Express, in reference to having the same problem in which I initially contacted them in the first place for (My sliding door not locking). This is my 3 occurrence in which my sliding door not locking, since receiving service for $995.90 dollars from this establishment. I was informed that in order, for this company to render services, I need to pay an additional $30.00 dollars for service because it has been over one year since the service was rendered to my address. The representative then stated, Oh, I see here, it was two months ago, but you still have to pay the $30. 00 dollars service fee. I advised the representative that I will be reporting their false advertisement and fraudulent business to the Better Business Bureau. I also advised the representative, I would like to be reimbursed. The representative replied, Okay, have a nice day. If I cannot receive proper service, I would like to be reimbursed all of my funds. You mean to tell me that I spent practically $1000.00 dollars to turn around not even 6 months later to pay an additional $30.00 dollars to repair a problem that you attempted to repair 2 months ago. This is ridiculous!!!