Business ProfileforFracTEL, LLC

We respond to every complaint. We disconnect every customer reported for abuse. We do not have a "fake disconnected message", we have a working contact number with an answering service. There is no helpful information at all in this complaint that would assist in identifying and stopping abusers and this is very frustrating.

It is not a simple problem. Consumer even states that many of these calls come from numbers that do not belong to FracTEL. It is a very easy for callers to set a fake caller ID, and it is quite likely that this is the case. If we had more information, we could investigate and take action if appropriate. Consumers do not understand how the phone network operates, nor do they consider or appreciate the tactics that these bad actors use to obfuscate their identities and actions. We do everything we can but as a common carrier we are constrained. We do our best to be professional in our interactions and we are certainly not dismissive.

If this individual has contacted us previously and reported abuse, then their number was blacklisted on our network and any calls that they received after that are definitely not coming from a FracTEL customer. We are fully aware of **** rules and sanctions and invest significant resources in ensuring that we are compliant. We are a member of ************************ (**********************) and we utilize STIR/SHAKEN identity headers for every single phone call. We have a Robocall Mitigation Plan on file with the *** which can be viewed here:

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When we receive inquiries from law enforcement we cooperate fully and promptly. Unfortunately, this may be the best way to stop these bad actors. If the purpose of the call is to perpetrate fraud or identity theft, then reporting them to law enforcement is absolutely the correct thing to do.

If the calls are simply unwanted or in violation of Do Not Call, then please file a TCPA complaint.

Here is the link to do so: **************************