Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Stillwater Insurance Group has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforStillwater Insurance Group

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.16/5stars

    Average of 86 Customer Reviews

    Customer Complaints

    85 complaints closed in last 3 years

    40 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/6/2015

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Stillwater Insurance Group has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6800 Southpoint Pkwy Ste 700, Jacksonville, FL 32216
      BBB File Opened:
      2/5/1996
      Years in Business:
      38
      Business Started:
      12/13/1985
      Business Started Locally:
      12/13/1985
      Business Incorporated:
      12/13/1985
      Accredited Since:
      4/6/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of L000502 for this business, issued by Department of Financial Services

      These agencies may include:

      Department of Financial Services

      101 E. Gaines St.

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com/

      BBB records show a license number of W090057 for this business, issued by Department of Financial Services

      These agencies may include:

      Department of Financial Services

      101 E. Gaines St.

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com/

      BBB records show a license number of E000418 for this business, issued by Department of Financial Services

      These agencies may include:

      Department of Financial Services

      101 E. Gaines St.

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com/

      BBB records show a license number of 1000059777 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 1000059778 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247231 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247233 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247235 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 1000064783 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247239 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 1000064785 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247245 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247249 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      BBB records show a license number of 247251 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      https://www.coj.net/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Stillwater Insurance Company
      • Stillwater Insurance Services
      Business Management
      • Mr. Mark O. Davey, President & Chief Executive Officer
      • Ms. Dawn Boston, Vice President of Sales and Marketing
      Contact Information

      Principal

      • Mr. Mark O. Davey, President & Chief Executive Officer

      Customer Contact

      • Ms. Dawn Boston, Vice President of Sales and Marketing
      Additional Contact Information

      Fax Numbers

      • (904) 472-2524
        Primary Fax
      • (800) 491-7683
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      85 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      86 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barry M

      1 star

      10/28/2024

      Asked for information multiple tile times. Still waiting for payment. Employees disconnecting me to avoid having difficult conversation. Company is not honoring their part of the job after 12 years AT ALL.

      Stillwater Insurance Group Response

      11/01/2024

      Dear Mr. ********* have reviewed the notes in your claim file and see that you spoke with the examiner on 10/28/2024 at which time you were informed the claims payment is in transit in the amount of $27,195. This accounts for the maximum Coverage A benefit on your policy. On the call you stated you will send in receipts for Additional Living Expenses for review and reimbursement. During the month of October, we had several calls with your public adjuster and worked with him to obtain documentation we needed to complete the claim review. Please send in the *** receipts so we can complete the review in a timely manner.

      Local BBB

      BBB Serving Northeast Florida & The Southeast Atlantic

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.