2 Customer Reviews
Review from James T
1 star06/19/2024
We are a military family that has been fighting through coordination with this company for weeks. They will give you less than minimum information about your household goods, take days to respond to emails, deflect questions, and then blame their third party moving companies. Check the yelp reviews to see that Im not the only one that experienced this. Something needs to be done to make sure they dont get DOD contracts, moving is stressful enough for families and they do nothing to ease the transition. Packed my belongings on June 5th, took my belongings back to a warehouse where it was then moved into crates, sat in the crates and now its June 19th with them saying it should arrive in some other warehouse in a few days at which point they will schedule to bring to my new home. 14 days of not having my belongings with no end in site is inexcusable and shows the lack of service and ability to coordinate with their third party partners. Customers should be informed and aware of what they are getting themselves into when dealing with this company. Zero stars would be awarded if possible!!!
Suddath Relocation Systems of Jacksonville, Inc. Response
06/21/2024
Military peak moving season is extremely busy, and its regrettable your experience hasnt been positive. There were some capacity issues in finding and securing a delivery agent in your area, and it was escalated internally and made a priority. Unfortunately, we cannot schedule a delivery before it arrives at destination, although we understand this can be stressful and feel like there is uncertainty surrounding your move. However, gaps in communication are never acceptable, and your experience has been flagged and noted for improvement. We have received confirmation that your household goods will be delivered on Saturday, 6/26, within the agreed upon dates. You should have already received word from your team as of this writing, and we will strive for the rest of your move going smoothly!Review from Kelly B
1 star06/09/2023
HORRIBLE. They hire thieves! Their crew STOLE $1000 CASH from a bag in my closet!!! They did not even zip my bag back up or put it back where it belonged. They were only there to wrap our large furniture for moving so NO reason to even go into my closet. It was a calculated theft. Police report has been filed but company saying there is no evidence. and will not reimburse. This is insanity! We have a GOVERNMENT contracted move so BEWARE and DO NOT USE SUDDATH.
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