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            Business ProfileYour Service Calls

            Answering Service
            BBB accredited business

            Contact Information

            2751 Granada Blvd

            Kissimmee, FL 34746-3691

            Visit Website
            (800) 847-4134

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            Customer Complaints

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            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 9/24/2024

            Years in Business: 1

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Your Service Calls provides call answering and virtual receptionist services specifically designed for electricians, HVAC, plumbing companies, and other home services. Our team enhances your customer service experience and streamlines your operations. We ensure your clients receive prompt, professional, and personalized attention around the clock with our comprehensive solutions. Whether managing inbound communications, scheduling appointments, or handling emergency calls, we help you stay connected with your customers, improving satisfaction and efficiency in your business. Trust Your Service Calls to be a reliable extension of your team, committed to supporting your success.

            Products & Services

            Services Offered by Your Service Calls

            1. Call Answering Services

              • 24/7 call handling with customized scripts to manage customer inquiries, schedule appointments, and provide essential information.

            2. Live Virtual Receptionist

              • Professional receptionists manage your calls, deliver personalized customer service, and handle tasks like call screening, message taking, and live call transfers.

            3. Chat Support Services

              • Real-time, 24/7 chat assistance to handle customer queries, provide solutions, and support your clients directly on your website or platform.

            4. Appointment Scheduling

              • Seamlessly manage bookings and schedule appointments for your customers, complete with reminders to reduce no-shows.

            5. Emergency Call Handling

              • Immediate response to urgent calls, ensuring your clients receive prompt attention during emergencies.

            6. Message Relay

              • Efficient message-taking and forwarding services ensure critical information reaches your team's right person.

            7. BPO (Business Process Outsourcing) Services

              • Comprehensive support, including customer service, order processing, data entry, and other back-office tasks tailored to your business needs.

            8. Overflow Call Handling

              • Manage high call volumes during peak times, ensuring no customer call goes unanswered.

            9. After-Hours Support

              • Extend your service hours with dedicated after-hours call answering so your customers are supported even when your office is closed.

            10. Custom Call Scripts and Reporting

            • Tailored call scripts that match your brand’s voice, with detailed reporting for insights into your call handling and customer interactions.

            Business Details

            Location of This Business
            2751 Granada Blvd, Kissimmee, FL 34746-3691
            BBB File Opened:
            9/3/2024
            Years in Business:
            1
            Business Started:
            5/15/2023
            Accredited Since:
            9/24/2024
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Smith Family Enterprises, LLC
            Business Management
            • Curtis Rahmon Smith, Client Success Manager
            • Melissa Maria Quintero, Managing Member
            Contact Information

            Principal

            • Curtis Rahmon Smith, Client Success Manager

            Customer Contact

            • Curtis Rahmon Smith, Client Success Manager
            • Melissa Maria Quintero, Managing Member
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

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            Local BBB

            BBB Serving Central Florida

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            BBB Reports On

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