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          Rentyl Resorts has 1 locations, listed below.

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            Business ProfileRentyl Resorts

            Resort
            BBB accredited business

            Contact Information

            8011 Fins Up Cir

            Kissimmee, FL 34747-0019

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            Visit Website
            (321) 888-3509

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            17 complaints closed in last 3 years

            5 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/5/2022

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We represent the first branded residential resorts in the world. Rentyl Resorts has an extensive inventory of curated residences at each individual resort. With as many as 13 bedrooms, our residences can accommodate any size party.

            Products & Services

            Unique Vacation Experiences by Rentyl Resorts: Golf, Spa, Bartender Mixology, Boating, Bike Trails, Catering Delivery, Chef Experiences, Fishing, Horseback Riding, Shopping, Skiing, Theme parks, Water parks, and Winter Activities.

            Business Details

            Location of This Business
            8011 Fins Up Cir, Kissimmee, FL 34747-0019
            BBB File Opened:
            11/20/2020
            Years in Business:
            6
            Business Started:
            11/15/2018
            Business Incorporated:
            11/15/2018
            Accredited Since:
            4/5/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Rentyl, LLC
            Business Management
            • Christopher Roberts, Director of Communications
            • Daniel A. Falcone, CFO
            Contact Information

            Principal

            • Christopher Roberts, Director of Communications

            Customer Contact

            • Christopher Roberts, Director of Communications
            • NDM Hospitality Group 2 LLC, Principal
            • NRF Hospitality, LLC, Member Manager
            • DAF Hospitality, LLC, Managing Member
            • MPF Hospitality, LLC, Managing Member
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On July ***** I rented 2 homes at ****** Reunion, a 11 and 7 bedroom home, for a family reunion . in addition to this I reserved the dining Hall and lounge, which was a catered event.Before arriving, I asked for a chair for a shower, (1 family member disabled ) I was told there would be one, once there and checked in , we called to say no chair in any of the bathrooms, we were told sorry we don't provide shower chairs. so, as it being a necessity we went out and bought one. Though clearly listed on my reservation this request.In the main home the 11 BD the pool we were unable to use, and we called numerous times to address. the pool was addressed the day before checkout. It was dirty and filled with foam. In addition, we had a stove that didn't work , we had to cook all our food outside on the grill.With all these issues I was told I would be given a $150 resort credit this is Thursday the day before 10 am checkout, , and I would be credited 1 night stay (just not the cleaning fee) in all a credit of $823 should have been given. 3 weeks from check out and calling every day the managers do not care enough to call back and rectify the situation they also failed to respond to emails. which was confirmed by *** they received. However, ******** never took ownership and called me to discuss my concerns. As someone that's rented with Encore over 7 times, I am very disappointed at the consistent lies, and the choice not to do right by a customer.
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            Read 16 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Darren B

            07/31/2024

            I am a paraplegic in a wheelchair. Scheduled a stay for my family and myself at a ***************************** in *********, **. The individual I worked with in reservations guaranteed she had a cottage that was fully wheelchair accessible including a roll in shower, a full wheel chair accessible bathroom and ground floor bedroom. The reservation host informed me they would place in their notes reserving this specific accessible cottage for myself and my family. I followed up with this reservation host the following day to make sure this cottage was accessible and was promised it was. I have been lied to by other companies about accessible properties so wanted assurances this reservation was real.When we arrived we discovered the cottage was not accessible. The bathroom was not accessible and that included the shower. My family and I were so disappointed especially since we had come to celebrate my wifes mothers 80th birthday with all my wifes siblings and their families. Many traveled from out of state over multiple days to get there. Do not know how they can lie like this and discriminate against handicapped individuals. We ended up finding hotel rooms that cost much more than the cottage was. I have requested reimbursement for this additional cost to my stay and have not heard from Rentyl Resorts. Shameful.

            Rentyl Resorts Response

            08/01/2024

            ******,We value your input and apologize if your experience fell short of your standards on this occasion, however, there is important information we must remind you and prospective guests reading this of. As a reminder, our mobility-friendly accommodations and amenities are clearly stated on our resort's website and FAQ page for your convenience. We have informed you upon check-in that the shower you requested was unavailable during your stay. While we do our best to accommodate guest requests, we cannot always guarantee them. Regardless, while we regret your decision to prematurely depart our resort, we have generously compensated for the inconveniences you have addressed. This has been stated on your folio for reference. Your comments have been noted and we wish you safe travels.Sincerely,********************* *******

            Local BBB

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