40 Customer Reviews
Review from David N
5 stars10/26/2024
Fantastic experience working with ***** at the *********************, Florida store. Very honest and helpful in helping us select our pieceReview from Marjie C
5 stars10/05/2024
Great experience. I told ***** what I thought we were looking for and he took us directly to furniture that was perfect. Didnt find bookcases I think we want, but were very pleased with the sofa and loveseat we found.Review from Amy R
5 stars09/16/2024
***** was wonderful. She was knowledgeable and friendly. She help me pick out exactly what I wanted. The paperwork did not take long at all, and she had me on my way to enjoy the rest of my day.Review from Lenore C
5 stars09/15/2024
Very knowledgeable about products as well as helpful. ***** was informative and took excellent care of my needs.Review from Mary P B
5 stars09/09/2024
Great service !Once again a great staff and manager assistance.*********************** !!!!!!Review from Ana B
5 stars08/16/2024
*************************** was stellar. Thank you for another successful purchase from Lazyboy. ****** was wonderful to work with. Thank you.
La-Z-Boy Furniture Galleries (Regional for Florida) Response
08/19/2024
Thank you so much for your kind words! We're thrilled to hear that Sheila provided you with such a wonderful experience. At Lazyboy, we pride ourselves on making every purchase as comfortable and enjoyable as the furniture we offer. We look forward to assisting you again in the future!Review from Leonor V
5 stars08/12/2024
***** at the *********************, ** ******** store provided excellent customer service. She was patient with us and answered all of our questions. She was very knowledgeable about the furniture that they carry in the store. We will definitely return to the *** store in the future.Review from Matthew V
5 stars06/28/2024
The team at the Lazyboy store was great to work with ,lay everything out on paper that we were interested into buying ,the cost of each item and help with sales promotions and financing it was a very easy choice to buy here .Review from Barry B
1 star06/24/2024
Told us would be a month for delivery, it was 3months , after 2 months still lacked one piece. They are now made in ***** !!After the deliver 3 out of 4 mechanical furniture elements failed to work properly, which lead to 3 service calls , and failed to respond to one !! Zero way to contact service ***** The store also claims no way to get in touch. Paid 2 times as much as we ever paid. There was a time when they had a great reputation but not anymore shame on us for believing ! All .. stay away !!La-Z-Boy Furniture Galleries (Regional for Florida) Response
06/25/2024
At ********, we value the opportunity to address our customers concerns. We consider customer service to be a cornerstone of our business and are committed to ensuring that all our customers issues are promptly and effectively addressed.We deeply regret the delay in delivery. Unfortunately, the information from *****Boys manufacturing plant was incorrect and required adjustment. As an independent dealer of *****Boy products, we understand the frustration and the burden this may have caused. We sincerely apologize for the longer-than-normal wait times and appreciate your patience.We want to reassure the customer that our products are meticulously crafted right here in *************. While some parts and fabrics are sourced from overseas, the manufacturing of your *****Boy furniture was completed in *************, ensuring the highest quality standards.We are disappointed to hear that service was difficult to reach. Our service members work Monday through Friday, 9AM to 4PM. The best way to get in touch is to submit a request via www.lzbflorida.com.We are confident that our service department will correct the customers concerns. All service visits and parts have been free to the customer under our one-year service warranty. A new motor for one of the recliner backs is currently on order; when it arrives, we will install it without charge to the customer.We thank the customer for allowing us to address their concerns. If they have any additional questions or concerns, please contact ******************************************* for assistance.Review from DANIEL G
1 star05/03/2024
Should get -0- stars. After salesperson screwed up order they promised delivery but delivered love seat when order form said sofa. We had had all our living room furniture removed. Rather than leave the loveseat until the sofa arrived they insisted on removing it leaving us with only two occasional chairs in our living room for another two month wait. This companyGrieger Enterprises is the real ownerdid absolutely nothing to accommodate us for this extreme inconvenience. I recommend you never shop here
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