Business ProfileforLa-Z-Boy Furniture Galleries (Regional for Florida)

June 14, 2024 I ordered a rocker recliner, I was told that it would be 8 to 10 weeks to be made and delivered. I received a call the sales person September 7, 2024 informing me that the chair would be at their facility and the first delivery date was September 18, 2024. The chair was delivered on September 18, 2024, the mechanics of the chair worked great. After the delivery people left I noticed something off, there was puckering around the seat seams towards the front of the chair. I sent a picture to a friend and she agreed that didn't seem right. On closer examination I noticed that the stitches were showing on one of the seams on the seat. When I called the store I was told to contact the service department. I called the service department but the only way to contact them was through their website. I sent a message and attached pictures. The service department response was that it was normal. I responded to that email that they response was not acceptable. And sent more pictures showing the puckering and stitch. They just said I should go into the store to see the floor samples and to talk to the manager or sales person. I called the store asking to talk to the manager, we emailed back and forth, I wasn't able to send all three pictures on one email so just one picture got to the manager, he said he agreed with the service department and all this was normal and I should come in and see the floor samples of this chair. The store is not close to where I live. Monday I was in the area so I stopped by and looked at 5 different chairs that is the same model of chair, ***** rocker recliner, different materials but I saw a recliner that did have a little puckering but not as dramatic as the puckering on the chair that was delivered tomy home, all had clean seams not showing any stitches like my chair does. The manager kept saying it's the material but I asked why was this material was listed than for the style of chair I ordered.