Business ProfileforImagine Tours & Travel, LLC

In 2023 I paid Imagine a total of $5692.00. Multiple trips and tours were canceled or delayed by tour sponsors. On Sept 10 approximately 6 weeks before our trip, Imagine purchased plane tickets. My ticket, and those of 3 others, was different from the rest of the group because I live near *******, the other tour members live near ******. I received an email request to verify that my name and personal info was correct for the tickets, the email stated that the tickets are non-refundable. I verified that it was correct. The tickets were purchased. On October 6 the tour sponsor decided to postpone the trip. I decided to transfer my tour funds to a different group, one whose sponsor I was told by the company, would not cancel. Doing so had been previously discussed as a viable option, this would be my 3rd trip transfer, the change would cost more that i was willing to pay. On October 17 I received the confirmation email that my registration and my balance had been transferred to a new trip. On October 21st ***** ****, my primary contract, told me that he was just inform that my airline tickets were nonrefundable AND nontransferable. Because the previous trip date had been postponed, by someone else, we would lose our ticket money because those tickets couldn't be transfered. He instructed me that i would need to sign back up to the previous tour (the one i had just transferred our of) so that they could attempt to negotiate with the airline company to get more of our money back. The new contract he wanted me to sign had a higher nonrefunable deposit. I refused to sign that contract because I was already losing $900 for the airplane tickets, I wasn't willing to give them an additional $200 nonrefundable deposit. They now intend to keep $900 for the plane tickets and the original $300 deposit i had agreed to. I believe that Imagine Tours and Travel made a BAD purchasing decision with my money and were deceptive in trying to fix their mistake. They now refuse to respond.