ComplaintsforFashionable Canes & Hats

• Initial Complaint

  10/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Package was supposed to be delivered by *****. ***** says they delivered it and even took a photo that proves nothing with no package showing! I opened a case with ***** and they told me to settle with the merchant. The merchant told me many times they would open a case with ****** I doubt if they have.

  

  Business response

  10/15/2024

  This response addresses the complaint filed by Mrs. Deveza regarding order # 10305556, which was reportedly not received. We understand the customer's frustration and apologize for any inconvenience caused.
  We investigated this matter thoroughly and filed a claim with FedEx, our shipping carrier. Unfortunately, the claim was denied as FedEx provided photographic evidence confirming the delivery of the package to the customer's address on 9/18/24.
  We acknowledge that our response to the customer was delayed. This delay was due to the unprecedented impact of back-to-back hurricanes in our area. These severe weather events caused significant disruptions to our operations, including power outages, internet downtime, and staff displacement.
  Despite the claim denial, we are committed to resolving this issue for our customer. We have filed a rebuttal claim with FedEx and provided them with the customer's phone number and email address so they can contact her directly to investigate further.
  We value our customers and strive to provide excellent service. We are taking this matter seriously and will continue to work towards a satisfactory resolution

  Customer response

  10/15/2024

   
  Complaint: 22363509
  
  I am rejecting this response because: the photo provided by Fedex proves nothing. It does not show my apartment number. The could have been taken in my building, 230 W 107th Street, or in 220 or in 210. I do appreciate though, that the business is filing another claim. 

  I am unable to attach the photo or the email stating it had been delivered. I keep getting messages that my files are too large!

  
  Sincerely,
  
  Rena Miller Deveza

  

  Business response

  10/15/2024

  We are following up with the carrier and will resolve this with the customer.

  Customer response

  10/16/2024

   
  Complaint: 22363509
  
  I am rejecting this response because: I still do not have a refund.

  I understand that you are dealing with the aftermath of the two hurricanes so I am content to wait longer for you to investigate with Fedex.
  
  Sincerely,
  
  Rena Miller Deveza

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used PayPal to make a purchase from Fashionable Hats on November 27, 2021 in the amount of $100.02.. The item showed delivered However I didn't receive the item. I contacted the seller and was advised to dispute the charge with my bank as they're not responsible for an item once it is given to the carrier.

  

  Business response

  02/16/2022

  Business Response /* (1000, 9, 2022/01/24) */ ***Document Attached*** 12/11/2021 - First response to customer stating that we would reach out to the carrier. We asked if she could just confirm neighbors did not have package or it was not hidden in a bush from carrier. 12/14/2021 - Explained to customer that carrier was still working on the trace but in the mean time we did open a case with the claims department. 12/20/2021- Assured customer we are still continuing our efforts to find her package but due to high holiday volumne that the carrier was experiencing they were not timely in their claims review. Gave customer instructions on follow up with her own personal claim she had filed. 1/3/2022 - Assured customer we are not avoiding her . We are on her side and would like to get this resolved quickly however we were out the product paid for just as she was. 1/20/2022 - Explained that the carrier denied the claim basing it on the Geo Tag location report identified that the package was indeed left at her address. It was recommended that a police report be filed (lots of porch pirates) We recommended a PO Box or deliving to a secure location. We are happy to offer a discount for a replaced items but cannot offer a full refund as the product was confirmed delivered. Consumer Response /* (3000, 11, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received the package and I wasn't offered a discount on the purchase of another Business Response /* (4000, 16, 2022/02/08) */ As stated in our reply 1/20 we received geo tracking confirmation that the package was delivered to the correct address. I understand how frustrating this can be however we have completed all possible avenues to locate your package. If you would like another hat please contact customer service and refer to your order number where I have notated everything that has happened & authorized a discount on your next order.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a cane from Fashionable Canes, and in less than a year, the handle of the cane came unglued, making the cane dangerous to use. I purchased a replacement cane from Fashionable Canes, on December 9, 2021 to replace the defective one, and it too, developed a loose handle, just three weeks after I received it. I contacted Fashionable Canes and was told that they would not do anything and that I had to pay to get their defective cane repaired. I am a fully disabled, terminally-ill cancer patient (colon, pancreas, stomach, and small intestine), and have to have the cane to provide stability when I stand or walk. Due to Fashionable Canes' refusal to make good on the current damaged cane, I have to rely on a 90-year-old wooden cane, which could break at any moment, possibly causing severe injury. I want a new cane to replace the most recent damaged cane.

  

  Business response

  01/05/2022

  Consumer Response /* (3000, 6, 2022/01/03) */ After due consideration, I have decided that it would be beyond stupid on my part to get yet another cane after receiving three defective ones from Fashionable Canes. Therefore, I have purchased what, on paper, appears to be a better made, higher quality product from a different company. Thus, there is no need to continue with this action. I contacted Fashionable Canes, and told them that I had ordered a better, handmade, solid-wood cane from a different company, and would drop this action once the BBB contacted me. So, I am letting you know of my decision to end this action and simply put Fashionable Canes behind me as a bad experience. Thank you for your time and work, but you may close this case, with my blessing.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩