Business ProfileforJenkins Honda of Leesburg

Name: Jenkins Honda of Leesburg
Address: 9205 US Highway 441, Leesburg, FL, 34788-4031, USA
Telephone: (352) 326-2688

New Car Dealers

Additional business information

Additional Info:

Sales Hours
Monday - Friday 9:00 AM- 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM

Parts/Service Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM- 4:00 PM
Sunday - Closed

See all additional business information

Contact Information

9205 US Highway 441

Leesburg, FL 34788-4031

Business hours

9:00 AM - 9:00 PM

Want a quote from this business?

Get a Quote

Related Categories

Overview

Products & Services

This automotive dealership offers new and pre-owned vehicle sales, auto repair services, collision and parts.

Business Details

Location of This Business

9205 US Highway 441, Leesburg, FL 34788-4031

Email this Business

BBB File Opened:

9/3/2015

Years in Business:

Business Started:

4/13/2015

Business Started Locally:

4/13/2015

Business Incorporated:

3/5/2015

Accredited Since:

9/28/2015

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Limited Liability Company (LLC)

Alternate Business Name

DRJ Leesburg Holdings, LLC

Hours of Operation

Primary

M:: 9:00 AM - 9:00 PM
T:: 9:00 AM - 9:00 PM
W:: 9:00 AM - 9:00 PM
Th:: 9:00 AM - 9:00 PM
F:: 9:00 AM - 9:00 PM
Sa:: 9:00 AM - 8:00 PM
Su:: 10:00 AM - 6:00 PM

Business Management

Maria Patino, Customer & Community Relations Director

Contact Information

Principal

Maria Patino, Customer & Community Relations Director

Customer Contact

Jason Kirkland, General Manager
Tom Formanek, President/CEO
Maria Patino, Customer & Community Relations Director

Additional Contact Information

Fax Numbers

(352) 326-5666
Primary Fax

Phone Numbers

(855) 474-8515
Other Phone
(855) 375-3889
Other Phone

Email Addresses

Email this Business
Primary

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

8 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

04/30/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I had $8000 of warranty work completed at this dealership. My employment has nothing to do with this as I was not provided any type of discount and it was with my warranty for my car through Honda. The transmission needed to be replaced. The moment I got back my car the sensor was not working and I noticed a bolt missing near the air flow. I was told there was nothing wrong with my car because they drove it 100 miles. I had my mechanic look at my car it does have issues with it and after taking it to the local Jenkins dealership they REFUNDED me my diagnostic fee because they could not figure out the issue with my Honda. The store refuses to call me back, provide me any of my warranty for the work that has been completed for my window tinting and my $8K Transmission. They expect me to drive it 100 miles with a missing bolt, vibrations, and a sensor not working or pay to have it towed there with no vehicle. They very well can come bring me a car and take this and fix it. I am so upset and the manager said I had to wait for him to return from vacation, 10 days later, to even look at my car. I have emails. This is not work related I am a consumer who was provided horrible service.

Read 7 More Complaints

Customer Reviews

4 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

John W

05/15/2024

Purchased a used 2010 CR-V (****** miles) from a private vendor and took it to this dealership for an oil change, inspection and estimate of required repairs. Estimate was for $7505.61 including taxes. Took vehicle to an auto repair shop I have used for 12 years to keep my older vehicles serviceable and on the road for 250-300,000 miles. Their repairs included an intermediate shaft replacement (not noted by Jenkins Honda) that had a failing front axle bearing (evidence of overheating and evident bearing dust) with a total bill of $2428.58 including taxes. Several items on the Jenkins Honda list were not found to be deficient (front brakes, lower ball joints). Car now drives beautifully with a tight steering feel. Jenkins has a beautiful waiting area vs a hard back chair at repair shop but it is not worth the double to triple price on individual item quotes. Specifically valve adjustment and spark plug replacement &****** vs $799.95. The free coffee and lounge chair isnt worth the difference to me.

Jenkins Honda of Leesburg Response

05/17/2024

Thank you for bringing this to our attention. Our records provided the customer with a detailed list of required repairs and future maintenance recommendations for the vehicle. It seems that, at the time, the customer chose to proceed only with the oil change,declining the additional repair work.

We tailor our repair quotes to each vehicle's specific needs, ensuring our customers are fully informed of their options. Please don't hesitate to contact us if the customer has any questions or needs additional information; our service team can help the customer during hours of operation.

Read 3 More Customer Reviews

Local BBB

BBB Serving Central Florida

More Info on Local BBB

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookie Preferences

Necessary Cookies

Functional Cookies

Performance Cookies

Marketing Cookies

Find a Location

Jenkins Honda of Leesburg

Business ProfileforJenkins Honda of Leesburg