Business ProfileforAndrews Tree Service
Tree Services
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- Address on File, Leesburg, FL 34748
- BBB File Opened:
- 6/20/2013
- Years in Business:
- 18
- Business Started:
- 6/2/2006
- Business Started Locally:
- 6/2/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Chris Andrews, Owner
- Contact Information
Principal
- Chris Andrews, Owner
Customer Contact
- Chris Andrews, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our transaction started on Feb 12, 2022, with Andrews Tree Service Leesburg, FL 34748. We hired him because he is an Arborist. In The Villages, we were told you have to ask permission to take down trees. Our property is small the 2 oak trees were giving us issues with our irrigation system breaking. He told us the total bill was $2300.00...$500.00 for his arborist report. Stump Grinding included. His services was paid in full to our knowledge.
During a branch being taken down, it hit our gutter and did some damage to it. It wasn't major damage. His worker told us that Chris the owner will be in touch with us. We never heard from you days after. My husband called him about it. He said he will take care of it.
Not at any time did Chris have a professional company come and assess the damage. Chris finally showed up on March 16, 2022, 5 weeks later to take measurements. Chris said his friend can do the job. I told him I
wanted a professional company to do the job not a handyman. His attitude was a lot to be desired not very professional toward customers considering his company caused the damage.
He told us we are on a waiting list with **************, Leesburg, Fl a 31/2 star Co. Searching around I found this company had 28 complaints to the BBB from customers.
Since months have gone by with nothing being done we were recommended to contact ***********************************, Ocala, Fl a 5 star rating no complaints on BBB from customers.
They came out to look at the damage on April 23, 2022. They said they may be able to fix it without replacing the gutter. We agreed, and they did fix it very nicely. The bill was $35.00. This is 11 weeks later and still, Chris didn't know when the gutter would be fixed. Chris had no intentions of paying for the damage.
I sent him a copy of the bill. It is lightly written but you can see it's for $35.00 & worked done. The company letterhead is very clearly visible printed in bold black lettering with the name, add
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary F
1 star05/26/2022
Our transaction started on Feb 12, 2022, with Andrews Tree Service Leesburg, FL 34748. We hired him because he is an Arborist. In The Villages, we were told you have to ask permission to take down trees. Our property is small the 2 oak trees were giving us issues with our irrigation system breaking. He told us the total bill was $2300.00...$500.00 for his arborist report. Stump Grinding included. His services was paid in full to our knowledge.
During a branch being taken down, it hit our gutter and did some damage to it. It wasn't major damage. His worker told us that Chris the owner will be in touch with us. We never heard from you days after. My husband called him about it. He said he will take care of it.
Not at any time did Chris have a professional company come and assess the damage. Chris finally showed up on March 16, 2022, 5 weeks later to take measurements. Chris said his friend can do the job. I told him I
wanted a professional company to do the job not a handyman. His attitude was a lot to be desired not very professional toward customers considering his company caused the damage.
He told us we are on a waiting list with **************, Leesburg, Fl a 31/2 star Co. Searching around I found this company had 28 complaints to the BBB from customers.
Since months have gone by with nothing being done we were recommended to contact ***********************************, Ocala, Fl a 5 star rating no complaints on BBB from customers.
They came out to look at the damage on April 23, 2022. They said they may be able to fix it without replacing the gutter. We agreed, and they did fix it very nicely. The bill was $35.00. This is 11 weeks later and still, Chris didn't know when the gutter would be fixed. Chris had no intentions of paying for the damage.
I sent him a copy of the bill. It is lightly written but you can see it's for $35.00 & worked done. The company letterhead is very clearly visible printed in bold black lettering with the name, add
During a branch being taken down, it hit our gutter and did some damage to it. It wasn't major damage. His worker told us that Chris the owner will be in touch with us. We never heard from you days after. My husband called him about it. He said he will take care of it.
Not at any time did Chris have a professional company come and assess the damage. Chris finally showed up on March 16, 2022, 5 weeks later to take measurements. Chris said his friend can do the job. I told him I
wanted a professional company to do the job not a handyman. His attitude was a lot to be desired not very professional toward customers considering his company caused the damage.
He told us we are on a waiting list with **************, Leesburg, Fl a 31/2 star Co. Searching around I found this company had 28 complaints to the BBB from customers.
Since months have gone by with nothing being done we were recommended to contact ***********************************, Ocala, Fl a 5 star rating no complaints on BBB from customers.
They came out to look at the damage on April 23, 2022. They said they may be able to fix it without replacing the gutter. We agreed, and they did fix it very nicely. The bill was $35.00. This is 11 weeks later and still, Chris didn't know when the gutter would be fixed. Chris had no intentions of paying for the damage.
I sent him a copy of the bill. It is lightly written but you can see it's for $35.00 & worked done. The company letterhead is very clearly visible printed in bold black lettering with the name, add
Andrews Tree Service Response
05/31/2022
The gutter was damaged. We immediately notified the homeowner and contracted with ************** to perform the repairs. This is a large reputable company so there was a waiting list a couple months out. The home owner decided to hire a handy man to do the repairs. okay. They sent me a copy of the invoice by email. This invoice is hand written on carbon copy paper and is not legible/. I responded and informed them that the invoice is not legible and need a legible copy of the invoice in order to make any reimbursements or offers for reimbursements. The homeowner proceeded to be very inflammatory and has still to date refused to supply us with a legible copy of this invoice. Instead of simply supplying us with a legible copy of the invoice they have made complaints to BBB left negative reviews, posted nasty posts on social media and directly on our ******** page. All of this nastiness, defamation and slander is not necessary. and is borderline criminal. Especially when all they have to do is simply sup[ply us with a legible copy of the invoice for the repairs.
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