Business ProfileforMoving Apt Inc.

We utilized Moving Apt.com to move from ** to ***, we provided a *** the apt complex required, with a required ***** hour minimum notice for elevator reservations. We contacted our salesman who quoted us and assured that the movers would have the insurance requirement. We were also informed our move would be 3-14 days maximum at that time. We then had to wait additional days to identify a carrier that had these insurance requirements. We were informed that the *** would be returned one week prior to the deliver of our items to ***, giving ample time to book the elevator. The items were picked up 6/7, and on 6/10 at around 9AM we were notified that our shipment was ******************************* ***. Also our apt complex returned the ***, informing us the carrier did not meet minimal insurance standards so the truck was not allowed to offload the items and we were forced to abandon plans. For the next 3 weeks we communicated back and forth with Moving Apt, who ensured us that "they were working on the insurance". After almost 21 days of waiting, I contacted the carrier (DSY) in a phone call saying they could not meet the insurance requirement as it would cost them $10,000 to acquire that insurance requirement which was not feasible for them. It was agreed upon since they could not enter the building that I would have to offload the items personally, with my own family. When they opened the truck the majority of items were destroyed. We moved in all of our destroyed items with no assistance of the movers as they were not allowed in the apt complex. We now have no kitchen table, our shelving has half the legs broken off, our end tables are damaged, around 25% of our kitchen items are shattered, and our couch had its legs broken off and stained, our mattress was punctured with countless other items being damaged and having to throw out. We were given a "third party" mediator who offered $91 in return with no explanations, itemizations and refusal to speak with me.