ComplaintsforBraman Motors, Inc.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** of Miami ****************** has failed to act with integrity in collusion with *** *************. Providing me directions to take my vehicle to their certified service center where my car disappeared to for days without contact or response from the business. I do not know where my car is or what condition my car is in, I have not heard from any *** representative regardless of the time it has been gone and despite leaving messages and calling the business constantly. There has been no service reportedly done on this vehicle and no status update.

  

  Business response

  10/02/2024

  We are advised that the matter has been resolved. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 17, 2024, I was called at my home by the *** salesperson, to tell me a "loaner-car" **** X3, 2024) has been taken out of service, has just under 4000 miles on it, was really 900 miles more. My *** X3 (2022), lease was coming due in Dec 2024, and they suggested they could get me out of my lease early and get me a good deal on the loaner-car but lease it as a "new" car. We came to an agreement, and I trusted the car was in like-new condition. There was one small dent on the side, they agreed to fix without cost to me. I took the new 2024 car home that day. On 8/24/24, I picked up some things and loaded the back trunk area and 2nd row seats. I laid my boxes, bags, and equipment on the carpeted area. When I got to my destination, I noticed a black soot, all over my belongings which I then noticed came from the carpeted area in the car. I then looked further, and noticed there was an obvious attempt my Braman Motor to conceal the damaged carpet by some type of vacuum or steam cleaning. This obviously didn't work and may have actually spread this unknown material throughout the carpeted area. Is this mold? Is this printing ink? It 's everywhere and stains too. I went today 8/26/24 to return the car and get out of this new lease or get a similar lease with another car. They agreed something went horribly wrong and offered a new car at a monthly lease $20 more than the loaner-car, which I agreed to, because this car was new not a loaner. They only had black and white loaners which I did not want. Then they realized that deal was going to be too good to offer and rescinded it. They tried to get me into a future loaner car that would be available in the coming weeks, but now I don't trust the loaner cars or used cars. Now I just want to be released from my current lease and leave the store. They won't release me and instead want to pull the carpet out and replace it, along with the panels. No way! I think the mold/ink/soot is likely pulled into the air system.

  

  Business response

  09/18/2024

  Braman Motors Miami has no record of this customer.  Is it possible the customer visited another dealership or the vehicle in someone else's name?

  Customer response

  10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been contacting this dealership for a copt of a part receipt and they are non-responsive.

  

  Business response

  07/19/2024

  MRS. ********* was contacted, and it was determined she already had the correct information that was needed to process her claim with BMW  

  MRS. ********* was just looking for clarification that the information was correct before processing.

   

  Customer response

  07/23/2024

   
  Complaint: 22008193
  
  I am rejecting this response because:  Prior to contacting the BBB,  I was told I could only send an email and wait for a response, which of course, I never received.   The response mischaracterizes this business's reponse.  The business was unable to locate the receipt.  I had to provide a copy of the receipt and only then was the business able to provide any type of confimrmation.   This delaership does not appear to keep good business records and a I had to file a BBB complaint to get a mere response.  It is critical for a *** delaership to keep records of docmuments that its customer may need in the future or *** recalls and related matters.  This business's cusotmer services needs much improvement.  And it starts with acknowlegmening its poor customer service. 

  
  Sincerely,
  
  ******************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Fianc had an iDrive glitch, so she took the vehicle in to Braman's service department. She was told that it would be a $349.95 diagnostic fee, which would be applied to the final invoice if she chose to do the repairs with them. She agreed. They did a thorough inspection of the vehicle, including but not limited to; suspension, steering, brakes, tires, motor mounts, etc. The only issue found (other than the iDrive issues she brought it in for) was a leaky motor mount which was recommended to be replaced. A replacement of the iDrive controller was also recommended, which was costlier than anticipated. We asked to have the software reprogrammed first. We were told that the software reprogramming would not be a service which the diagnostic fee could be applied to, but the diagnostic fee would be "waived", and we would be charged $349.95 for the software reprogramming. When she drove her vehicle home, there was a new strange mechanical noise when turning. It was the weekend, so we decided to bring it back in on Monday. Upon return to Braman service, she was told there would be a $349.95 diagnostic fee to look at the vehicle again. We argued, stating that the diagnostic had already been completed, and the fact they let her drive the vehicle home was concerning. So, a technician was sent out to determine if the noise was a concern without doing a full diagnostic. His first words were, "we just looked at this car, its fine". My fianc pleaded with him to just look and listen quickly. Within a few seconds, he immediately heard the noise, and said its definitely an axle issue. He popped his head under the car to look and immediately saw oil leaking from the axle boot. They said the car must be lifted, and charged us $349.95 for the inspection, and quoted us approximately $5000.00 for repairs.We just picked the car up and will be taking it elsewhere. Sketchy, misleading, and awful behavior and service at Braman service.

  

  Business response

  08/14/2024

  Were unable to find a deal under that name and state that if they want to pursue the complaint, we need additional information to locate the deal.
  

  Customer response

  08/15/2024

   
  Complaint: 22002728
  
  I am rejecting this response because:

  The vehicle is under *******************. The bill was paid with my credit card, *********************, on 07/17/24 
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am writing to formally request the immediate provision of the title for the vehicle I purchased from Braman Motors on May 25, 2024 (nearly two months ago).The details of the vehicle are as follows:Make and Model: 2022 Lexus RX350 VIN: ***************** Purchase Price: $41,999 (excluding tax, title, dealer doc fees) Date of Purchase: May 25, 2024 Stock Number: GH001655A Despite multiple attempts to resolve this matter, I have not received the title for above vehicle within the legally mandated 30-day period as specified by Florida law (Section 319.23(6)(a) of the Florida Statutes). This delay is causing significant inconvenience and is preventing me from registering the vehicle in ********. To date, I have contacted Braman on several occasions, and have spoken with ***************************, the salesman, and ***********************, the finance person, yet the issue remains unresolved. Furthermore, I have been issued two temporary license plates: one expired on June 27, 2024, and the other expires on July 27, 2024. Additionally, the Florida Highway Safety and Motor Vehicles website still shows the vehicle as registered to a different person, with a lien in favor of ******* Lease Trust". I request that Braman provide the title to the vehicle, or satisfactory proof that ****** Lease Trust has been paid in full and that Braman has applied for the title, within 10 business days from the date of this Complaint, Failure to comply with this demand will leave me with no choice but to pursue further legal action to enforce my rights under Florida law, which may include seeking damages for any financial loss or inconvenience caused by this delay and/or unwinding the subject transaction and returning the vehicle to Braman. Sincerely, ********************************, Esq.

  

  Business response

  07/26/2024

  We are advised that the dealership has been in contact with the customer and is working to correct this issue.

  Customer response

  08/01/2024

  I am writing to request the dismissal of this complaint, as the matter has now been resolved. On August 1, 2024, I received via ***** from Braman Motors a physical Michigan license plate, registration, and tags for my vehicle. Braman Motors has been in regular communication with me over the past week and worked diligently to ensure a swift resolution.

  Thank you, 

  EW 

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 *** 540i (vin *****************) from Braman BMW in *************** in June of 2021. That vehicle was traded in to Braman BMW in Miami for a 2024 *** M850i. I subsequently submitted a *** cancellation request via the *** Financial Services cancellation department **************************************** They advised me that the *** cancellation was processed, and the selling dealer will issue a refund. The selling dealership, Braman BMW in ***************, has been ignoring all written requests to issue the *** insurance refund. Furthermore, calls to their finance department have gone unreturned.

  Customer response

  05/30/2024

  Update as of 05/30/24 at 2:14PM - I did manage to speak to a ************************* today who is a business manager at the dealership. He seems willing to assist and I am hoping he does. If you would like to close this complaint, that would be acceptable with me. My apologies but I made contact with him after I placed the complaint. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 17, 2022 i took my car to Braman BMW for an oil change and the next day something happened to the the coolant to much pressure car overheated . Braman said it was a coincidence and took zero responsibility .. we towed it to south motors where it was fixed Last week SAME Thing happened took car for oil change , next day car overheated car got towed to Braman and again the coolant exploded and now they say the car needs a new engine they are saying both times was pure coincidence and they need are not taking responsibility they are trying to sell me a new car and rollover a $15K loss im soo upsetmy insurance company says thats not covered and o need to file a claim with their Garage Keepers policy please contact them to fix and deliver my car as they killed my engine when i went in for an oil chance TWICE ( last week and in 10/2022. please advice thanks

  

  Business response

  05/15/2024

  When the customer initially came in for an oil change, the dealership informed him that his vehicle reported that it was in need of engine coolant and had been in need of coolant for 1800 miles before he brought the vehicle in for service.  The dealership showed the customer that there were several leaks in his cooling system and recommended repairs.  The customer declined all repairs.  When the customer brought his vehicle into service for the second time, the vehicle's fault code history showed that the vehicle had notified the customer to stop driving the vehicle due to overheating.  According to the vehicle's onboard computer, despite being told to stop driving, the customer continued to drive the vehicle until it stopped running.  The customer was aware of the issues with the cooling system and declined to have them corrected.  The customer's complaint is in no way related to the oil change performed by the dealership. 

• Initial Complaint

  03/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought 2024 ******* **** from Braman Miami September of 2023. Since the purchase the car has had two major malfunctions that deemed it unsafe to drive. The second time the malfunction happened we brought the car to the dealer on January 10th. Since then, we have had no calls/emails teling us what is going on with the car. We have to chase the service center for the explanation. The car has been in service for 51 days. They gave us a courtesy vehicle - Huyndai Santa Fe, which is an inferior model to ******** However, we continue paying the price for ******** We contacted the ******* ******* Manufacturer and they promised to take on the case and help us find a resolution, since that call we have left 3 messages and ***** returns our call.When we purchased ******* we were promised a Consierge level service. We have had NO customer service whatsover. Because of the continuous malfunctions, the lack of ***************** communication and explanation of what is going on with my vehicle, from both Braman Miami and ******* ******** I, as a mother of two, do not find that the ******* ** 70 is safe to drive, I do not find ******* ******* or Braman Miami transparent or trustworthy businesses to deal with. I seek a resolution and the only one here is that the Braman Miami or ******* buy the car back from us and compensate the money we paid for the 51 days (to date) that the cas has been in services.

  

  Business response

  03/18/2024

  We are advised that the dealership has been communicating with the customer regarding the status of the repairs to the vehicle.  As it is the manufacturer that provides the warranty on a new vehicle, the customer should direct any requests to buy back the vehicle to the manufacturer, Genesis **********

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my Mini ****** to your shop on December 18, 2023, for a diagnostic due to misfiring issues. After patiently waiting for a week, I received the diagnostic report, indicating misfires in all cylinders and an oil leakage. The recommendation was to replace the outdated spark plugs and ignition coils before proceeding with further diagnostics. i told to the representative that i replaced the ignition coils and spark plugs on January 5, 2023,and present he receipt, I inquired whether the technician had checked the gas pump or the timing chain. To my surprise, I was informed that the shop focused solely on repairing the oil leak and replacing the spark plugs and ignition coils, with no additional diagnostic checks performed. the misfire issue persists, indicating that the problem does not lie with the ignition coils or spark plugs, as initially suggested. Despite the significant charge of $374, I find myself in the same predicament with an unresolved issue.I am writing to express my dissatisfaction with the service provided. I believe that a comprehensive diagnostic should have been conducted initially to identify all potential issues related to the misfiring. The lack of a thorough examination, coupled with the subsequent charge, has left me dissatisfied with the overall service experience.Irequest a full refund for the $374 charge, as the service provided did not meet my expectations or address the underlying issue with my Mini ******. I trust that your shop values customer satisfaction and is willing to rectify this situation promptly.

  

  Business response

  01/28/2024

  The dealership stands behind its diagnosis.    We are advised that the coils that the customer had installed by an independent repair facility were outdated and may be causing some of the problems the customer is experiencing.  There were other service issues that were discovered and discussed with the customer.  The estimate that was provided to the customer is correct.  Finally, before any work was done to the vehicle, the customer authorized  the charge of $350 plus tax for the diagnosis.  See attached signed Repair Order.  The dealership did exactly what the customer requested. 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle from this dealership. The salesman sent us pictures of the car from far away and guaranteed us that the car was mint. We wired the company the money and they arranged shipping with their shipper. When the car showed up and it was pulled off the trailer. I immediately started crying when I seen how awful the car was. It looked like it was attacked by a bear it had damaged to several parts of the vehicle including Windshield. We immediately called the salesman and we refused shipment of the car. The salesman called management and then through text assured us that if we took the car to a company capable of doing the repairs on this very high end car they would get it taken care of immediately. We spent 3 months taking it to numerous places that refused to work on it because the damage was so extensive. We the. Reached back out to the dealership and they said they would contact places local to get it repaired they also denied their request. After putting **** miles on the vehicle ONLY driving it to get estimates never actually being able to enjoy the luxury convertible because I'm embarrassed to be seen in a vehicle that looks cheap like we are unable to fix it. We finally find a company an hour away that quoted juat the body damage and not the plastic from the dealership or the window that was deemed by highway patrol to be received from them in a damaged needs replaced condition. We told the dealership it has been such a nightmare with then that if they covered the damaged paint in the amount of **** then we would cover the additional damage at the dealership that came out to $1800. The shipper had provided us with HD pictures of all of the damage before the car was loaded and we showed them the text messages with the salesman saying the car was excellent no damage whatsoever. We contacted our attorney immediately who left his office and came to take pictures of the vehicle as well as get a statement from the drivers and get copies of their pictures.

  

  Business response

  12/20/2023

  The dealership is unable to locate a customer by this name.  Please provide additional information and verify that you purchased the vehicle from Braman Motors in Miami.

  Customer response

  12/27/2023

  Included is correspondence from the dealership along with their shipping invoice to our residence. Funny how they can't find the order for an ****** dollar car but offered 500 then offered **** then stopped responding. 

  

  Business response

  01/10/2024

  The dealership has been in contact with the customer and is attempting to resolve the complaint.

  Customer response

  01/30/2024

  We received a call and agreed on a settlement but in this companies true fashion we DID NOT receive the $2800 we agreed on. How is this company A+ with the BBB? I have never seen a company rack up so many 1 star reviews and complaints. I was almost tempted to give the company another shot on another vehicle after the phone call but after another month of being ghosted I'll never even consider a vehicle from this company. 

  Customer response

  01/30/2024

   
  Complaint: 21028341
  
  We received a call and agreed on a settlement but in this companies true fashion we DID NOT receive the $2800 we agreed on. How is this company A+ with the BBB? I have never seen a company rack up so many 1 star reviews and complaints. I was almost tempted to give the company another shot on another vehicle after the phone call but after another month of being ghosted I'll never even consider a vehicle from this company.
  
  Sincerely,
  
  ***********************

  

  Business response

  01/30/2024

  Respectfully, the dealership has been trying to contact this customer to arrange a time to pick up the check.  The dealership did agree to a resolution with the customer but the customer will not return a phone call.  All the customer has to do is let the dealership know when they will be in to pick up the check.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩