Business ProfileforBOTE LLC

I purchased a Bote Inflatable Hangout Water Hammock 10 Classic for a total of $1085.17 on June 3 of 2023 (ORDER #S181971) and received the item on June 30, 2023 (FEDEX tracking 780469099381). On the Bote website, this item is advertised as having a 2 year warranty, which I assume would have started on the day I received the item. So this should be under warranty until June 30, 2025. On May 25, 2024, less than a year after receiving the product, the BVA foam that is adhered to the tube began failing. There is one chunk that completely tore away, and there are two other sections that are partially torn. I immediately filed a warranty claim through the boat website. I was contacted by a woman named Sarah who, after seeing photos, told me the damage was only cosmetic in nature and offered a gift card and a 15% discount. She told me I could purchase some sort of adhesive to attempt to repair the item myself, but it would not be possible to repair this item where it's already torn. Additionally, I left a review on their website of this product that wasn't very favorable, and Bote chose not to publish that review on their website. The resolution I believe would be most fair would be for Bote to replace this product. If that is not possible, I believe I should be refunded the total purchase price of the product and I also believe Bote should clarify their warranty on their website.