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          Find a Location

          Vitex Home Security has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vitex Home Security

              6610 Willow Park Dr STE 201 Naples, FL 34109-9014

              BBB Accredited Business

            • Vitex Home Security

              6222 Tower Ln Unit A14 Sarasota, FL 34240-8859

              BBB Accredited Business

            • Vitex Home Security

              2885 S Congress Ave STE H Delray Beach, FL 33445-7336

            Business ProfileVitex Home Security

            Home Automation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6610 Willow Park Dr STE 201

            Naples, FL 34109-9014

            Get Directions
            Visit Website
            (877) 717-0702

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/7/2014

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers home security, home automation, video monitoring, home audio visual, and medical alert systems.

            Business Details

            This is a multi-location business.

            Find a Location

            Vitex Home Security has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vitex Home Security

                6610 Willow Park Dr STE 201 Naples, FL 34109-9014

                BBB Accredited Business

              • Vitex Home Security

                6222 Tower Ln Unit A14 Sarasota, FL 34240-8859

                BBB Accredited Business

              • Vitex Home Security

                2885 S Congress Ave STE H Delray Beach, FL 33445-7336

              Headquarters
              6610 Willow Park Dr STE 201, Naples, FL 34109-9014
              BBB File Opened:
              3/19/2012
              Years in Business:
              22
              Business Started:
              11/15/2002
              Business Incorporated:
              11/15/2002
              Accredited Since:
              2/7/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of EF20000404 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2026.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr/

              BBB records show a license number of C25546 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2026.

              These agencies may include:

              Collier County Construction License Board

              2800 Horseshoe Dr N

              Naples FL 34104

              (239) 252-2400

              https://cvportal.colliergov.net/CityViewWeb/Home/

              BBB records show a license number of EF20000404 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2026.

              These agencies may include:

              Lee County Construction License Board

              1825 Hendry St

              Fort Myers FL 33901

              (239) 533-8895

              https://www.leegov.com/dcd/ContLic/ActCont

              Type of Entity:
              Corporation
              Alternate Business Name
              • Arqai, LLC
              Business Management
              • Mr. Thomas M. Yesowich, CEO
              • Mr. Anthony Leo Sr., President
              • Mr. Edward M. Carbary, Senior Vice President
              Contact Information

              Principal

              • Mr. Anthony Leo Sr., President

              Customer Contact

              • Mr. Thomas M. Yesowich, CEO
              • Mr. Anthony Leo Sr., President
              • Mr. Edward M. Carbary, Senior Vice President
              • Mrs. Stephanie Winfree, Human Resources Manager
              Additional Contact Information

              Fax Numbers

              • (239) 552-5990
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/28/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I recently purchased a home, which we closed on recently. Part of the upgrades were wifi extenders, which we received from Vitex. Fast forward to Thursday, 10/24 when the equipment was installed, only to my surprise that additional equipment was needed. My issue started when the company wanted to charge me an extra $500 for the equipment after already spending close to $1K. The techs that were there to install the equipment said that it unfortunately happens all the time. After wasting a couple of hours with a "Sales Leader". he provided a $50 credit for a less expensive option, so I ended up spending an additional $250. This wonderful journey continued the next day when I woke up to a receipt from the company with a credit card charge that I did not authorize. The moment I received the link to pay, the previosu day, I emailed Support immediately to request instructions on how to pay via check. After wasting even more time on the phone with the less than helpful support team, their solution was to make another payment via check in order to receive a refund on the credit ******* my opinion, that solution is unacceptable. I am not paying this company twice in order to retract a mistake or a poor process on their end. They offered no other solutions so I was just left with "take it or leave it ". All I am asking is for them to do the right thing here. I don't think I should pay for the additional equipment, especially when they know this is an issue and do not warn their customers. At the very least, they should offer a refund to the credit card immediately.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              J. S.

              03/28/2024

              The Vitex company was used by our builder in order to install a Wireless Access Point on our Lanai during new construction.After closing on the home, we discovered that the Wireless Access Point was installed with a connector on 1 end, the other end in our ceiling is just the wire without any connector.I reached out to the Vitex rep and he told me that is the standard way to do an install and that they would be happy to sell us a ceiling router in order to complete the installation. None of this was communicated up front and it's hard to believe that is a standard installation when it is not completed. What appears to be happening is that they purposefully do not complete the installation in order to bring in new business by selling you a component and then adding the connector at that point.For those are aren't saavy enough to attach a connector for themselves, this could limit their options.I felt it was important that buyers are aware before they do business with this company.

              Vitex Home Security Response

              03/29/2024

              We appreciate you contacting us and value your feedback. A member of our management will be contacting you shortly. Thank you

              Customer Response

              04/01/2024

              Vitex scheduling and support reached out last week and they sent a technician out today to attach RJ45 connectors on each cat 6 endpoint for the **** Thank you for making this right.

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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