Business ProfileforPro America Insurance Agency, Inc.

I am writing to express my profound dissatisfaction with the recent handling of my home insurance policy. I was shocked to discover that my policy was canceled without any prior notification. This lack of communication has caused me significant inconvenience and The abrupt cancellation of my policy, without any warning or explanation, is both unprofessional and unacceptable.The primary issues I would like to address are as follows: I was not informed about the cancellation of my policy. As a policyholder, I believe it is my right to be notified of any changes or issues related to my coverage. This lack of communication has left me vulnerable and without necessary coverage for my home.Upon discovering the cancellation, I contacted your customer service department and was met with unhelpful and dismissive responses. One of your representatives, *****, even yelled at me during our conversation, which is completely unacceptable and unprofessional.The unexpected cancellation of my policy has put me at great risk. I am now without home insurance, which is not only distressing but also leaves my property unprotected.I request an immediate investigation into this matter and a prompt reinstatement of my home insurance policy. Furthermore, I expect a detailed explanation of why the policy was canceled without notification, and what steps will be taken to prevent such issues in the future. Additionally, I demand appropriate action be taken regarding the behavior of the representative, *****, who yelled at me on the phone.I trust that progressive will address this matter with the urgency and seriousness it deserves. Failure to resolve this issue promptly may compel me to seek coverage from another provider and consider legal action to address any damages incurred due to this lapse in coverage.I look forward to your swift response and resolution of this matter.