We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Screens Over Marco has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileScreens Over Marco

            Screen Repair
            BBB accredited business

            Contact Information

            4785 Mercantile Ave Ste 3

            Naples, FL 34104-7092

            Get Directions
            Visit Website
            (239) 394-0310

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/22/2022

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Screens Over Marco is a full service aluminum contractor specializing in custom screen enclosures, seamless gutters, fencing, soffit and fascia. We also offer custom welding services including railings and Bahama shutters.

            Business Details

            Location of This Business
            4785 Mercantile Ave Ste 3, Naples, FL 34104-7092
            BBB File Opened:
            7/27/2017
            Years in Business:
            7
            Business Started:
            11/28/2016
            Business Incorporated:
            11/28/2016
            Accredited Since:
            12/22/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of LCC20180001622 for this business, issued by Collier County Construction License Board

            These agencies may include:

            Collier County Construction License Board

            2800 Horseshoe Dr N

            Naples FL 34104

            (239) 252-2400

            https://cvportal.colliergov.net/CityViewWeb/Home/

            BBB records show a license number of AW19-00050 for this business, issued by Lee County Construction License Board

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            https://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of AAA-21-00038 for this business, issued by Charlotte County Construction License Board

            These agencies may include:

            Charlotte County Construction License Board

            18400 Murdock Cir

            Port Charlotte FL 33948

            (941) 743-1201

            https://secureapps.charlottecountyfl.gov/CitizenAccess/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Marco Home Services, LLC
            Business Management
            • Mr. Kevin Benito Jr., Owner/Manager
            Contact Information

            Principal

            • Mr. Kevin Benito Jr., Owner/Manager
            • Ms. Courtney Malburg, Office Manager

            Customer Contact

            • Mr. Kevin Benito Jr., Owner/Manager
            • Ms. Courtney Malburg, Office Manager
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I received a quote from screens over Marco for our damaged pool cage, I had called to ask about a time frame and leaving a deposit which needed to be left in order to get on the schedule, I was quoted 4-8 weeks in October 2022 I proceeded to leave my deposit of 25%. I called back at 8 weeks to ask when they will start the work and take down the unsafe pool cage. I was told it was in plans and will be submitted for permitting and my new time frame is now July 2023 I waited another 8 weeks called again to check on the status I was now told end of August 2023, at that time I did some research found out that it is against ******* law to collect more then 10% of the deposit if work is not started in 90 days. Then I called the county to check on my permit status which also has not been started. I called & emailed screens over Marco to request my deposit back at that I time I was told no and then no further response. As of now 6 months later they have held on to 25% of $21,000 in the amount of a little over $4,000. and have performed zero work and stopped responding
            Read More
            Read 2 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sean M

            09/19/2024

            Not a trustworthy vendor I hired them after Hurricane *** came by gave me a quote and stated they would be able to start within 6 to 8 months, They required an $8000 deposit. I contacted them after nine months and they told me it would be at least another three months before they could get out to do the repairs . My upstairs lanai needed to be repaired, and I called them after a year and they finally came out and repaired that because it was a hazard where people could fall off the porch. The upstairs and night area was subpar work was done. The screening was not Tight and a craftsmanship was subpar. They charge me $9200 for the upstairs lanai and said they were not sure when they be able to get the pool cage done at that point after seeing the workmanship on my lanai I decided to cancel the pool cage and ask for my $8000 refund to which they replied they would have to check with the owner to see if we can get our money back going for two months back-and-forth for two months. They told us they could refund us $4000 because of the engineering fees and permits, I asked for copies of the engineering permits and the county permits which they never supplied, which believes me they were never done. So basically I was charged $13,000 for 20 x 8 screen enclosure for porch. This company took advantage of a bad situation and made it worse.
            Read 3 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.