ComplaintsforZoom Tan, LLC
Tanning Salons
Multi Location Business
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Complaint Details
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Initial Complaint
10/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went into the establishment to sign up so why can't I go into the same establishment to cancel? I haven't used their services since June because I thought my account was canceled. They refused to provide a refund or backdated services.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was a member with zoom tan for a few months. On Aug. 4th I asked an employee to send me a link to terminate said membership which I did. Aug 6th (renewal day) rolled around and they tried charging my card numerous times which I thought was weird for a cancelled membership ... anyways I decided to go instore where they made me aware that I would have to address my past due balance with upper management & to call 1800zoomtan where I was met with the rudest customer service lady imaginable. Who kept stating it must be sent ONLY through email. Which I did. I also called and texted. I was met with the same message after repeatedly stating my membership was cancelled aug 5 I have not tanned since Aug. 4th. I will not pay a balance for terms i ended on my own recognizance. Seems like fraud at its finest. I am very displeased and have expressed that. Nobody seems to want to care or help with the matter at hand just continuosly telling me to pay my balance in order to close account. I find those dues unfair and if charged again I will have to report to ****. I cancelled when my balance was 0$ and I am not paying a single dollar for services I did not receive. Seems like a desperate money grab in my eyes.Initial Complaint
08/27/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed up for 1 month of tanning. I cant see very well without glasses, I didnt have them at the time I signed up. I asked the girl many times I am only charged for one month , not monthly ? She said correct you only signed up for one month I asked again so I wont be charged again . No you wont , you will only be charged once. Well apparently in the service agreement it said otherwise. Like I said and I even told the girl I cant see very well without my glasses so does it say I will be charged for on my one month. Yep o my 1month no charges after that. Well my account was chanted the $48 and it was taken out earlier than it was to. I asked multiple times if I will be charged more and got told multiple times no. They were willing to do nothing to help me out. I cant even go use the service because my account was cancelled so Im paying for a service I cant use when they said I was able to. The girls that work there are a very rude and acted like customers were a bother to them. Overalll very disappointed with all their actions. Yes I signed but I also said multiple times I cant read or very well and asked for help and got lied to!Initial Complaint
07/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I started a one month membership with Zoom Tan on June 10, 2024. I canceled the membership on July 10, 2024, but Zoom Tan had already charged me for the next billing period . I emailed customer care notifying them that I had canceled within the time limit, July 10th, however they prematurely charged my bank account for the next month. I asked that they reimburse my money. I was told that I needed to cancel the membership by 11:59 PM the day before my membership expired. They said that I could not be reimbursed, but instead use their services for the additional month that I was charged. Had I known this was their policy I would have canceled sooner.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchased their version of packs of spray tans. They are always unclear on the expiration date, which I still dont understand how you pay for in advance can expire. I have multiple sessions paid for an advance and they told me that I cant use them I understand its your company policy however I think that, its completely unfair to customers and consumers who pay ahead of time that they just tell customers they cant use them. I called support and told them that the employee was very unclear with how long they lasted, she pulled up camera footage and agreed that the front desk lady was unclear in the timeline. Im not mad at the front desk, lady. Im mad at the fact that they over the phone via support did not fix the problem. They said you could just buy more again. Its frustrating when corporations are greedy.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The person at the front desk told me all spray tan products were 50% off. Sold me two products and charged full price for both. I insisted the clerk call Zoom Tan support to help rectify this and she was told by the person on the line that I would get a partial refund within 5 days as there are no on-site refunds allowed. ***** was unable to help me further, though she overcharged me - no refunds allowed. I never received said refund. I feel I was lied to by the clerk and unprotected by the company.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $33/month for a zoom tan spray membership. On April 15,2023 I was advised that the price would be increasing to $49/month. The employee stated that if I did not wish to pay the $49 then I should not reply to the text messages to follow. She stated this would cancel my membership. I recently received a coupon for a $1 spray tan. I went in to use it, and an employee told me that I have been paying the $49/month for almost a year! I did NOT authorize this and they are stating that I did. I have included a photo that shows that the money was taken out and I did not use their services. This was on a credit card that I havent used in years, so I had no idea the money was being taken out. This is absolutely a scam. They stated they would credit me two months. I find that unacceptable as I have proof that their services were never utilized.Initial Complaint
05/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The girl at the desk at Zoom tan looked up my account and told me I could tan on the 26th then cancel my membership after. I did this and then I got charged for another month. I just did what your worker told me to. I feel I was told the wrong thing and I should be reimbursed for a month.I have tanned there every year and have recommended many customers. I just feel I was told the wrong thing.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a loyal member of Zoom tan for over 10 years. I usually visit your ****** location on **********. I have had the zoom fit membership for a year now. I previously lived in ********************, the next town over, so I didnt get to visit as much as I would like. Last Sunday, April 7th, I checked my app to look at the membership details as I wanted to spray tan around 6pm. On the app it stated I have access to spray tanning 24hours, the app even allowed me to check in and use the booth. The following day I received a missed call with a rude voicemail stating that the spray tanning was not available after hours, then that was followed by a text message. I responded to the text that the app states access that was the only reason I used the facilities and I apologized. That message was then followed by my membership could be cancelled. I was appalled at this and even wanted to call in for a complaint- however did not. A- text messages are unprofessional. B - I have been a LOYAL customer for over 10 years and have NEVER had any issues. 7 days later I received another text saying my membership has been cancelled effective immediately. I am not understanding why I am being treated so poorly when this is clearly a default in the membership details and app usage. I would like membership reactivated and an apology from the ****** store for delivery poor customer service. Again had the app not stated this there would not have been any confusion. It took 10 days for a non genuine and dry response from the customer care email. That was the same Manager ******* who was rude to me to begin with! ******* should be let go.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for a tanning membership with Zoom Tan with monthly payments to continue my membership. I was able to cancel my membership at any time and could use the services for the remainder of the month if I cancelled prior to the next billing cycle. In light of the weather improving, I decided to cancel my membership for the summer. I went online (as instructed by the company) to cancel my membership. I received a confirmation that my membership was cancelled as of May 18, 2024. On May 5, 2024, I attempted to use the tanning service as I expected to be able to up to May 18th. I was told that I needed to sign a form to be able to continue using the service. The form is requiring me to authorize the company to charge my card the monthly membership fee. When I questioned the associate, she called corporate again and they told her that they wouldn't actually be charging me and this was just their policy. I told the associate that I was not comfortable with authorizing any sort of additional charge to my card because it was legally binding where their assertions that I wouldn't be charged were not. When I got to my vehicle I called customer service and was told the same thing. After reviewing the form they wanted me to sign, I found a clause at the end that stated "I have read, understand and agree to be bound by the information, terms and conditions listed above. I also understand that ONLY the terms written here will be considered and NO exceptions will be made based on what an employee has said!" So, basically, unless I sign their form and agree to let them charge me again, I cannot use the remainder of my membership cycle to access their tanning service.
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Contact Information
Customer Complaints Summary
52 total complaints in the last 3 years.
17 complaints closed in the last 12 months.