Business ProfileforAdvantage Rent A Car
Auto Rentals and Leasing
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Additional business information
Additional Info:
The company has requested prior to filing a complaint, please email vocteam@advantage.com, or call (407) 888-0519. BBB files indicate that this business has a pattern of complaints. Specifically, consumers have reported receiving charges for toll packages they opted out of a the time of rental. Consumers have also reported they have received charges regarding cracked windshields or damages of a vehicle they have rented that does not apply to them or the car they were in possession of. Consumers have reported vehicles were not made available to them at time of rental after making a reservation.Consumers have reported receiving charges for insurance packages they opted out of at the time of rental.
Advantage Rent A Car responded to the Better Business Bureau with steps they will take in order to eliminate these patterns. The following steps were provided by the business;
1)Toll packages- Our Marketing & Sales Team has created pamphlets which provide all the toll routes within the States of California, Massachusetts, New Jersey, and New York. These will also be implemented in all of our locations. Our rental agents are trained to fully explain the benefits of the E-Z Toll program and to also provide these pamphlets to the customers for them to review and determine whether or not the service favors them. The pamphlets provide the customer with the ability to view which toll roads have payment options and the ones that are automated. AEZ will continue to monitor the toll programs and ensure we are always providing our valued customers with the best services to facilitate their travels.
2)Damages to vehicles: Our Claims department works closely with our locations to ensure all damages are documented and that our customers file an incident report when able to. We will continue to review the concerns raised in order to minimize these. We will also work closely with our claim providers when documentation pertaining the claims are needed.
3) Overbooking- We are in the process of implementing a policy for overbooking.The policy will allow the locations to accommodate the customers with a competitor to complete their rental. Should the cost exceed the reserved rate, we will credit the customers for the difference. This does not include optional services. If the competitors do not have vehicles, we will accommodate the customer with a Uber ride to their destination and accommodate them with a vehicle the next day. If the customer's destination is farther out, we will cover the hotel cost for one night plus the Uber and have the vehicle available for them the next day.
In May of 2020 Advantage Rent A Car provided the following:
Advantage Rent A Car has committed to creating and upholding a universal signature standard; in which we ensure all of our valued customers expectations and needs met to satisfactory. We have implemented new policy and procedure throughout all of our corporate locations to target areas of opportunity.
Specifically in reference to Denver, we have closely been monitoring trends pertaining to incremental sales, vehicle conditions and verbiage presented at the counter. In collaboration with our dedicated sales team and Voice of the customer we have implemented the following new signage and educational tools:
Upgrades & Traction Law:
The Colorado Department of Transportation has implemented Traction Law ( Code 15) restricting specific vehicles from being on the highway during Traction Law.
During an active Traction Law ( also known as a Code 15) motorists must have either snow tires, tires with the mud/snow (M+S) designation or a four-wheel/ all -wheel drive vehicle.
Starting Aug. 2, 2019 the legislation updated requirements for drivers using state highways during winter months. Specifically, it changed the required minimum tire tread for vehicles on snowy roads to 3/16 of an inch.
Visit TRACTION LAW for more information.
The following categories are additional reasons why upgrades take place:
Person to Bag Ratio:
Our agents are trained to initiate conversation with our customers to determine the bag to persona ration. Should the reserved car class not have enough space for the person and bag ratio of the vehicle, the agent at the counter will suggest an upgrade. The customer must be able to comfortably seat all patrons with the seatbelts and cannot have luggage stopping the ability to view out of the vehicle. Should a customer not be able to abide by road rules due to luggage and persons, they will be required to upgrade into a larger class vehicle to properly accommodate.
Car seats:
A massive factor in upgrades- should a customer not plan ahead for the amount of space that will be needed to comfortably sit the children in their car seats, other passengers and bags; the customer will have to upgrade into a bigger car class to comfortably travel.
Weather:
Customers are given the option to upgrade, especially around snow season. Having four wheel drive while driving in snow allows customers the ability to drive in ease knowing they have the ability to use an all wheel drive.
Features:
Should a customer request features which are not included in their reserved class they will be presented with the option to upgrade. These features could be Bluetooth Capability, back up camera, leather seats, GPS and ect.
Rental Agreement & Summery of Charges:
All customers are thoroughly explained upgrade amounts. Digitally we provide a full breakdown of the rental agreement on our tempus device. Additionally, we print out and request our customers to sign, a summary of charges; which illustrates the expected total of the rental and any added extras. As a third point of verification we provide a printed copy of the signed agreement for review before they can get the keys to the vehicle. We have purposely designed our counter interaction to take place like this to ensure the customer is aware of the terms and agreement to the contract.
Overbooking: In 2020 BBB asked, Is Advantage Rent A Car still offering to find a vehicle at a competitors location, or accommodate the customer with an Uber ride to their destination?
Yes, we cannot for see the walk ups for vehicles rental.
Damages- in 2018 Advantage Rent A Car said they will work closely with providers when documentation pertaining the claims is needed. In 2020 BBB asked if this policy is still in place.
Yes, there is an inspection document that is given to all customers at the time of rental. Customers are explained and instructed to inspect the vehicle and annotate any damages be found, the customer as asked to complete a damage report in order for a claim. investigation initiate.
Incremental Sales- Denver:
As a proactive measure to establishing communication between our valued customers and local branch management in Denver; we have posted the following signs throughout the branch in order to establish an open line of communication. The flyer attacks the main packages/ services in which we have received complaints for -
Options and Upgrades
The purchase of additional options such as CDW, FPO, Upgrades, EZ toll ect. Is not mandatory.
Please ask for the Manager on duty with any questions or concerns you may have. Thank you.
Voice of the Customer:
Our Voice of the Customer team was formulated to trouble shoot and correct any trends effecting Advantage Rent A Car. The team is equipped with specialist who have been trained in every aspect of our field, in order to successfully collaborate with local stations on solutions. Our VOC team specializes in reporting and data collection- a monthly report is sent to all locations outlining trends which need to be corrected.
Sales team & Counter verbiage:
Our dedicated sales team, personally audits and works with our counter agents on any complaints received pertaining to agent sales methods. We have created our central reporting system- Customer Service Portal- to track and organize complaints by each agent, location, and region. This allows us the opportunity to pull the agents aside and give them the feedback we received and provide coaching's and corrective plans.
We have committed ourselves to improving the bettering both of our brands. With the implementation of new signage, our Voice of the Customer team, and new policy/ procedures. We are committed to ensuring all of our customers needs and expectations are met by eliminating patterns of complaints.
Advantage Rent A Car responded to the Better Business Bureau with steps they will take in order to eliminate these patterns. The following steps were provided by the business;
1)Toll packages- Our Marketing & Sales Team has created pamphlets which provide all the toll routes within the States of California, Massachusetts, New Jersey, and New York. These will also be implemented in all of our locations. Our rental agents are trained to fully explain the benefits of the E-Z Toll program and to also provide these pamphlets to the customers for them to review and determine whether or not the service favors them. The pamphlets provide the customer with the ability to view which toll roads have payment options and the ones that are automated. AEZ will continue to monitor the toll programs and ensure we are always providing our valued customers with the best services to facilitate their travels.
2)Damages to vehicles: Our Claims department works closely with our locations to ensure all damages are documented and that our customers file an incident report when able to. We will continue to review the concerns raised in order to minimize these. We will also work closely with our claim providers when documentation pertaining the claims are needed.
3) Overbooking- We are in the process of implementing a policy for overbooking.The policy will allow the locations to accommodate the customers with a competitor to complete their rental. Should the cost exceed the reserved rate, we will credit the customers for the difference. This does not include optional services. If the competitors do not have vehicles, we will accommodate the customer with a Uber ride to their destination and accommodate them with a vehicle the next day. If the customer's destination is farther out, we will cover the hotel cost for one night plus the Uber and have the vehicle available for them the next day.
In May of 2020 Advantage Rent A Car provided the following:
Advantage Rent A Car has committed to creating and upholding a universal signature standard; in which we ensure all of our valued customers expectations and needs met to satisfactory. We have implemented new policy and procedure throughout all of our corporate locations to target areas of opportunity.
Specifically in reference to Denver, we have closely been monitoring trends pertaining to incremental sales, vehicle conditions and verbiage presented at the counter. In collaboration with our dedicated sales team and Voice of the customer we have implemented the following new signage and educational tools:
Upgrades & Traction Law:
The Colorado Department of Transportation has implemented Traction Law ( Code 15) restricting specific vehicles from being on the highway during Traction Law.
During an active Traction Law ( also known as a Code 15) motorists must have either snow tires, tires with the mud/snow (M+S) designation or a four-wheel/ all -wheel drive vehicle.
Starting Aug. 2, 2019 the legislation updated requirements for drivers using state highways during winter months. Specifically, it changed the required minimum tire tread for vehicles on snowy roads to 3/16 of an inch.
Visit TRACTION LAW for more information.
The following categories are additional reasons why upgrades take place:
Person to Bag Ratio:
Our agents are trained to initiate conversation with our customers to determine the bag to persona ration. Should the reserved car class not have enough space for the person and bag ratio of the vehicle, the agent at the counter will suggest an upgrade. The customer must be able to comfortably seat all patrons with the seatbelts and cannot have luggage stopping the ability to view out of the vehicle. Should a customer not be able to abide by road rules due to luggage and persons, they will be required to upgrade into a larger class vehicle to properly accommodate.
Car seats:
A massive factor in upgrades- should a customer not plan ahead for the amount of space that will be needed to comfortably sit the children in their car seats, other passengers and bags; the customer will have to upgrade into a bigger car class to comfortably travel.
Weather:
Customers are given the option to upgrade, especially around snow season. Having four wheel drive while driving in snow allows customers the ability to drive in ease knowing they have the ability to use an all wheel drive.
Features:
Should a customer request features which are not included in their reserved class they will be presented with the option to upgrade. These features could be Bluetooth Capability, back up camera, leather seats, GPS and ect.
Rental Agreement & Summery of Charges:
All customers are thoroughly explained upgrade amounts. Digitally we provide a full breakdown of the rental agreement on our tempus device. Additionally, we print out and request our customers to sign, a summary of charges; which illustrates the expected total of the rental and any added extras. As a third point of verification we provide a printed copy of the signed agreement for review before they can get the keys to the vehicle. We have purposely designed our counter interaction to take place like this to ensure the customer is aware of the terms and agreement to the contract.
Overbooking: In 2020 BBB asked, Is Advantage Rent A Car still offering to find a vehicle at a competitors location, or accommodate the customer with an Uber ride to their destination?
Yes, we cannot for see the walk ups for vehicles rental.
Damages- in 2018 Advantage Rent A Car said they will work closely with providers when documentation pertaining the claims is needed. In 2020 BBB asked if this policy is still in place.
Yes, there is an inspection document that is given to all customers at the time of rental. Customers are explained and instructed to inspect the vehicle and annotate any damages be found, the customer as asked to complete a damage report in order for a claim. investigation initiate.
Incremental Sales- Denver:
As a proactive measure to establishing communication between our valued customers and local branch management in Denver; we have posted the following signs throughout the branch in order to establish an open line of communication. The flyer attacks the main packages/ services in which we have received complaints for -
Options and Upgrades
The purchase of additional options such as CDW, FPO, Upgrades, EZ toll ect. Is not mandatory.
Please ask for the Manager on duty with any questions or concerns you may have. Thank you.
Voice of the Customer:
Our Voice of the Customer team was formulated to trouble shoot and correct any trends effecting Advantage Rent A Car. The team is equipped with specialist who have been trained in every aspect of our field, in order to successfully collaborate with local stations on solutions. Our VOC team specializes in reporting and data collection- a monthly report is sent to all locations outlining trends which need to be corrected.
Sales team & Counter verbiage:
Our dedicated sales team, personally audits and works with our counter agents on any complaints received pertaining to agent sales methods. We have created our central reporting system- Customer Service Portal- to track and organize complaints by each agent, location, and region. This allows us the opportunity to pull the agents aside and give them the feedback we received and provide coaching's and corrective plans.
We have committed ourselves to improving the bettering both of our brands. With the implementation of new signage, our Voice of the Customer team, and new policy/ procedures. We are committed to ensuring all of our customers needs and expectations are met by eliminating patterns of complaints.
Additional Info:
The company has requested prior to filing a complaint, please email vocteam@advantage.com, or call (407) 888-0519. BBB files indicate that this business has a pattern of complaints. Specifically, consumers have reported receiving charges for toll packages they opted out of a the time of rental. Consumers have also reported they have received charges regarding cracked windshields or damages of a vehicle they have rented that does not apply to them or the car they were in possession of. Consumers have reported vehicles were not made available to them at time of rental after making a reservation.Consumers have reported receiving charges for insurance packages they opted out of at the time of rental.
Advantage Rent A Car responded to the Better Business Bureau with steps they will take in order to eliminate these patterns. The following steps were provided by the business;
1)Toll packages- Our Marketing & Sales Team has created pamphlets which provide all the toll routes within the States of California, Massachusetts, New Jersey, and New York. These will also be implemented in all of our locations. Our rental agents are trained to fully explain the benefits of the E-Z Toll program and to also provide these pamphlets to the customers for them to review and determine whether or not the service favors them. The pamphlets provide the customer with the ability to view which toll roads have payment options and the ones that are automated. AEZ will continue to monitor the toll programs and ensure we are always providing our valued customers with the best services to facilitate their travels.
2)Damages to vehicles: Our Claims department works closely with our locations to ensure all damages are documented and that our customers file an incident report when able to. We will continue to review the concerns raised in order to minimize these. We will also work closely with our claim providers when documentation pertaining the claims are needed.
3) Overbooking- We are in the process of implementing a policy for overbooking.The policy will allow the locations to accommodate the customers with a competitor to complete their rental. Should the cost exceed the reserved rate, we will credit the customers for the difference. This does not include optional services. If the competitors do not have vehicles, we will accommodate the customer with a Uber ride to their destination and accommodate them with a vehicle the next day. If the customer's destination is farther out, we will cover the hotel cost for one night plus the Uber and have the vehicle available for them the next day.
In May of 2020 Advantage Rent A Car provided the following:
Advantage Rent A Car has committed to creating and upholding a universal signature standard; in which we ensure all of our valued customers expectations and needs met to satisfactory. We have implemented new policy and procedure throughout all of our corporate locations to target areas of opportunity.
Specifically in reference to Denver, we have closely been monitoring trends pertaining to incremental sales, vehicle conditions and verbiage presented at the counter. In collaboration with our dedicated sales team and Voice of the customer we have implemented the following new signage and educational tools:
Upgrades & Traction Law:
The Colorado Department of Transportation has implemented Traction Law ( Code 15) restricting specific vehicles from being on the highway during Traction Law.
During an active Traction Law ( also known as a Code 15) motorists must have either snow tires, tires with the mud/snow (M+S) designation or a four-wheel/ all -wheel drive vehicle.
Starting Aug. 2, 2019 the legislation updated requirements for drivers using state highways during winter months. Specifically, it changed the required minimum tire tread for vehicles on snowy roads to 3/16 of an inch.
Visit TRACTION LAW for more information.
The following categories are additional reasons why upgrades take place:
Person to Bag Ratio:
Our agents are trained to initiate conversation with our customers to determine the bag to persona ration. Should the reserved car class not have enough space for the person and bag ratio of the vehicle, the agent at the counter will suggest an upgrade. The customer must be able to comfortably seat all patrons with the seatbelts and cannot have luggage stopping the ability to view out of the vehicle. Should a customer not be able to abide by road rules due to luggage and persons, they will be required to upgrade into a larger class vehicle to properly accommodate.
Car seats:
A massive factor in upgrades- should a customer not plan ahead for the amount of space that will be needed to comfortably sit the children in their car seats, other passengers and bags; the customer will have to upgrade into a bigger car class to comfortably travel.
Weather:
Customers are given the option to upgrade, especially around snow season. Having four wheel drive while driving in snow allows customers the ability to drive in ease knowing they have the ability to use an all wheel drive.
Features:
Should a customer request features which are not included in their reserved class they will be presented with the option to upgrade. These features could be Bluetooth Capability, back up camera, leather seats, GPS and ect.
Rental Agreement & Summery of Charges:
All customers are thoroughly explained upgrade amounts. Digitally we provide a full breakdown of the rental agreement on our tempus device. Additionally, we print out and request our customers to sign, a summary of charges; which illustrates the expected total of the rental and any added extras. As a third point of verification we provide a printed copy of the signed agreement for review before they can get the keys to the vehicle. We have purposely designed our counter interaction to take place like this to ensure the customer is aware of the terms and agreement to the contract.
Overbooking: In 2020 BBB asked, Is Advantage Rent A Car still offering to find a vehicle at a competitors location, or accommodate the customer with an Uber ride to their destination?
Yes, we cannot for see the walk ups for vehicles rental.
Damages- in 2018 Advantage Rent A Car said they will work closely with providers when documentation pertaining the claims is needed. In 2020 BBB asked if this policy is still in place.
Yes, there is an inspection document that is given to all customers at the time of rental. Customers are explained and instructed to inspect the vehicle and annotate any damages be found, the customer as asked to complete a damage report in order for a claim. investigation initiate.
Incremental Sales- Denver:
As a proactive measure to establishing communication between our valued customers and local branch management in Denver; we have posted the following signs throughout the branch in order to establish an open line of communication. The flyer attacks the main packages/ services in which we have received complaints for -
Options and Upgrades
The purchase of additional options such as CDW, FPO, Upgrades, EZ toll ect. Is not mandatory.
Please ask for the Manager on duty with any questions or concerns you may have. Thank you.
Voice of the Customer:
Our Voice of the Customer team was formulated to trouble shoot and correct any trends effecting Advantage Rent A Car. The team is equipped with specialist who have been trained in every aspect of our field, in order to successfully collaborate with local stations on solutions. Our VOC team specializes in reporting and data collection- a monthly report is sent to all locations outlining trends which need to be corrected.
Sales team & Counter verbiage:
Our dedicated sales team, personally audits and works with our counter agents on any complaints received pertaining to agent sales methods. We have created our central reporting system- Customer Service Portal- to track and organize complaints by each agent, location, and region. This allows us the opportunity to pull the agents aside and give them the feedback we received and provide coaching's and corrective plans.
We have committed ourselves to improving the bettering both of our brands. With the implementation of new signage, our Voice of the Customer team, and new policy/ procedures. We are committed to ensuring all of our customers needs and expectations are met by eliminating patterns of complaints.
Advantage Rent A Car responded to the Better Business Bureau with steps they will take in order to eliminate these patterns. The following steps were provided by the business;
1)Toll packages- Our Marketing & Sales Team has created pamphlets which provide all the toll routes within the States of California, Massachusetts, New Jersey, and New York. These will also be implemented in all of our locations. Our rental agents are trained to fully explain the benefits of the E-Z Toll program and to also provide these pamphlets to the customers for them to review and determine whether or not the service favors them. The pamphlets provide the customer with the ability to view which toll roads have payment options and the ones that are automated. AEZ will continue to monitor the toll programs and ensure we are always providing our valued customers with the best services to facilitate their travels.
2)Damages to vehicles: Our Claims department works closely with our locations to ensure all damages are documented and that our customers file an incident report when able to. We will continue to review the concerns raised in order to minimize these. We will also work closely with our claim providers when documentation pertaining the claims are needed.
3) Overbooking- We are in the process of implementing a policy for overbooking.The policy will allow the locations to accommodate the customers with a competitor to complete their rental. Should the cost exceed the reserved rate, we will credit the customers for the difference. This does not include optional services. If the competitors do not have vehicles, we will accommodate the customer with a Uber ride to their destination and accommodate them with a vehicle the next day. If the customer's destination is farther out, we will cover the hotel cost for one night plus the Uber and have the vehicle available for them the next day.
In May of 2020 Advantage Rent A Car provided the following:
Advantage Rent A Car has committed to creating and upholding a universal signature standard; in which we ensure all of our valued customers expectations and needs met to satisfactory. We have implemented new policy and procedure throughout all of our corporate locations to target areas of opportunity.
Specifically in reference to Denver, we have closely been monitoring trends pertaining to incremental sales, vehicle conditions and verbiage presented at the counter. In collaboration with our dedicated sales team and Voice of the customer we have implemented the following new signage and educational tools:
Upgrades & Traction Law:
The Colorado Department of Transportation has implemented Traction Law ( Code 15) restricting specific vehicles from being on the highway during Traction Law.
During an active Traction Law ( also known as a Code 15) motorists must have either snow tires, tires with the mud/snow (M+S) designation or a four-wheel/ all -wheel drive vehicle.
Starting Aug. 2, 2019 the legislation updated requirements for drivers using state highways during winter months. Specifically, it changed the required minimum tire tread for vehicles on snowy roads to 3/16 of an inch.
Visit TRACTION LAW for more information.
The following categories are additional reasons why upgrades take place:
Person to Bag Ratio:
Our agents are trained to initiate conversation with our customers to determine the bag to persona ration. Should the reserved car class not have enough space for the person and bag ratio of the vehicle, the agent at the counter will suggest an upgrade. The customer must be able to comfortably seat all patrons with the seatbelts and cannot have luggage stopping the ability to view out of the vehicle. Should a customer not be able to abide by road rules due to luggage and persons, they will be required to upgrade into a larger class vehicle to properly accommodate.
Car seats:
A massive factor in upgrades- should a customer not plan ahead for the amount of space that will be needed to comfortably sit the children in their car seats, other passengers and bags; the customer will have to upgrade into a bigger car class to comfortably travel.
Weather:
Customers are given the option to upgrade, especially around snow season. Having four wheel drive while driving in snow allows customers the ability to drive in ease knowing they have the ability to use an all wheel drive.
Features:
Should a customer request features which are not included in their reserved class they will be presented with the option to upgrade. These features could be Bluetooth Capability, back up camera, leather seats, GPS and ect.
Rental Agreement & Summery of Charges:
All customers are thoroughly explained upgrade amounts. Digitally we provide a full breakdown of the rental agreement on our tempus device. Additionally, we print out and request our customers to sign, a summary of charges; which illustrates the expected total of the rental and any added extras. As a third point of verification we provide a printed copy of the signed agreement for review before they can get the keys to the vehicle. We have purposely designed our counter interaction to take place like this to ensure the customer is aware of the terms and agreement to the contract.
Overbooking: In 2020 BBB asked, Is Advantage Rent A Car still offering to find a vehicle at a competitors location, or accommodate the customer with an Uber ride to their destination?
Yes, we cannot for see the walk ups for vehicles rental.
Damages- in 2018 Advantage Rent A Car said they will work closely with providers when documentation pertaining the claims is needed. In 2020 BBB asked if this policy is still in place.
Yes, there is an inspection document that is given to all customers at the time of rental. Customers are explained and instructed to inspect the vehicle and annotate any damages be found, the customer as asked to complete a damage report in order for a claim. investigation initiate.
Incremental Sales- Denver:
As a proactive measure to establishing communication between our valued customers and local branch management in Denver; we have posted the following signs throughout the branch in order to establish an open line of communication. The flyer attacks the main packages/ services in which we have received complaints for -
Options and Upgrades
The purchase of additional options such as CDW, FPO, Upgrades, EZ toll ect. Is not mandatory.
Please ask for the Manager on duty with any questions or concerns you may have. Thank you.
Voice of the Customer:
Our Voice of the Customer team was formulated to trouble shoot and correct any trends effecting Advantage Rent A Car. The team is equipped with specialist who have been trained in every aspect of our field, in order to successfully collaborate with local stations on solutions. Our VOC team specializes in reporting and data collection- a monthly report is sent to all locations outlining trends which need to be corrected.
Sales team & Counter verbiage:
Our dedicated sales team, personally audits and works with our counter agents on any complaints received pertaining to agent sales methods. We have created our central reporting system- Customer Service Portal- to track and organize complaints by each agent, location, and region. This allows us the opportunity to pull the agents aside and give them the feedback we received and provide coaching's and corrective plans.
We have committed ourselves to improving the bettering both of our brands. With the implementation of new signage, our Voice of the Customer team, and new policy/ procedures. We are committed to ensuring all of our customers needs and expectations are met by eliminating patterns of complaints.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 2003 McCoy Rd STE A, Orlando, FL 32809-7893
- BBB File Opened:
- 7/14/2009
- Years in Business:
- 15
- Business Started:
- 4/8/2009
- Business Started Locally:
- 4/8/2009
- Business Incorporated:
- 2/21/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Advantage Opco, LLC
- Business Management
- Jim Sutton, Director of Customer Service
- Contact Information
Principal
- Jim Sutton, Director of Customer Service
Customer Contact
- Scott Davido, CEO
- Jim Sutton, Director of Customer Service
- Additional Contact Information
Fax Numbers
- (866) 222-6360Primary Fax
Phone Numbers
- (407) 857-1999Other Phone
- (407) 674-1028Other Phone
- (866) 222-6360
Customer Complaints
131 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reserved a rental car for an upcoming cruise for 9/27-10/3. I reserved through a 3rd party company and purchased the rental car insurance as well. When I arrived, the *** cancelled my reservation and triple charged me for a vehicle. She refused the insurance that I had purchased, charged my a higher deposit with no explanation. When I returned the vehicle, they added mileage charge, roadside assistance charge and insurance when I opted out of the issurance because I provided my personal car insurance after she rejected the full coverage insurance I purchased through priceline. I have called multiple times and can not speak to a manager. The **** over the 800 number are rude and refuse to help.
Customer Reviews
127 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Donna M
1 star11/14/2024
Original cost for car was $237 for four days had to extend my rental five extra days charged me an extra $485. I asked gentleman how much the rental per day was which it was $22.50 well that would be only $115 where is the other $365 I asked him he said it was taxes and fees. I asked him what the taxes and fees broke down were I was told he was not allowed to talk to me on the phone about taxes and fees so theyre gonna charge me $485, and Im not knowing what I am paying for I will never ever rent from this **** a** company Again! Renter, beware!
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