Business ProfileforUS Pack
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2251 Lynx Ln Ste 7, Orlando, FL 32804-4729
- BBB File Opened:
- 1/14/2013
- Years in Business:
- 6
- Business Started:
- 10/19/2018
- Business Started Locally:
- 10/19/2018
- Business Incorporated:
- 10/19/2018
- Type of Entity:
- Corporation
- Alternate Business Name
- Fleetgistics Holdings, LLC
- Contact Information
Principal
- Jacob Van Leenen, CEO
Customer Contact
- Jacob Van Leenen, CEO
- Additional Contact Information
Fax Numbers
- (407) 423-3736Primary Fax
Phone Numbers
- (727) 539-8400Other Phone
Email Addresses
- Primary
- (407) 423-3736
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karen H.
1 star02/22/2022
This is the second time I am trying to get a washer dryer delivered. Purchased from **********, Cape May, NJ. ********** uses a sub contractor for deliveries: US Pack Home.
First time - they arrived to two different installation appointments without the parts, leaving the washer dryer in my garage. Finally I said take the appliances away I am finished with this project. Give me a refund. I have no confidence it will ever be done correctly. ********** refunded me.
Second time - I still need a washer dryer and have no other option but to purchase from **********, who use this poorly performing delivery business. I made my purchase and scheduled. I was given a 4 hour window, from 10:00-2:00. They arrived on the day at 8:00, two hours early. I was not ready to accept them early as I still needed to remove a sink and prepare a tenant who lives in the space....all timed to be prepared for the earliest time, 10:00. I told them they were two hours early, I wasn't ready and to come back at 10. They said Okay. A little while later I got a text message with a signed delivery form that the delivery was complete! I called their office spoke to a manager who said they had a routing scheduling error and could not deliver today and the drivers mistakenly said my delivery was complete when they should have applied it to their next delivery they had completed. I have no confidence these appliances will be delivered in a few days as promised.
The people on the phone trying to help did all they could. The drivers and the scheduling are the problem.
I will never purchase an appliance that need delivery from ********** again.
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