Customer ReviewsforRed Lobster Hospitality, LLC

I visited Red Lobster in ******** SC on 10/25/2024. I used a $30 gift card towards my purchase. The waitress, ***** G told me that there was no money on the card. I verified that the money was there prior to using it. I visited RedLobster.coms website and it was confirmed that it was redeemed at Red Lobster on 10/25/2024 which is the day that I dined there. I showed her results that I obtained from the website. I spoke to the manager and general manager, Ms. ****** and Ms. ********** who first told me to wait 24 hours to see if the money would be restored. When it wasnt, I went back to Red Lobster on 10/26/24 and was told that I had to wait until Monday 10/28/24 in order for them to call their corporate offices. I called back on Tuesday, 10/29/24 and spoke with Ms. ********** (the manager) who told me she could not get the history and I should call the number on the back of the card to speak with a live person. I called the number and the only thing that I was able to do was get the balance of the gift card which was zero. I am sure that she knew that. Someone from that restaurant redeemed the gift card and pocketed the money and the managers are covering it up. I want an answer on what happened to the funds from my gift card.

We are sorry to hear of the issues with the gift card balance. We will be conducting a review of the transactions, in the meantime, we will be replacing the gift card for Ms. ********

On April 11th 2024, I took my wife to Red Lobster for her Birthday. 3 things occurred: 1) We both became sick within an hour after eating there. My stomach hurt and digestive system was not normal for a week. My said her stomach hurt afterwards too.2) We were promised that there wouldnt be an upcharge for the specific side item we ordered since it comes with the meal. That promised was unkept: an upcharge was added to the bill for the side item.3) The soup and food arrived cold. Maybe thats why became sick? Lastly, I took my wife to this location because the Red Lobster closer to use was temporarily shut down.

We have had no other reported illnesses; nevertheless, we are sorry to hear our guest was not feeling well. We have reached out to our guest about his concerns. As a gesture of goodwill, we have sent a gift card to use towards a future visit with us.

Went to Red Lobster to order take because nobody was picking up phone on 3/4/24 around 4pm. So when I got there I order my food . I had to wait 1 Hour and 15 mins for fettucine ******* and shrimp when I asked male mgr was told be out in few mins 45 mins later asked again and I mentioned people came in half hour after me were getting there food and I got a rude reply. Now on top of that food came with 4 shrimp and I ordered extra rolls never got them I use to love this place but will never step foot in there again or my family who live in winter have almost ************************** 8611.

We are sorry to hear of these issues with his takeout order. We have reached out to **************** and have issued a gift card for a return visit. We look forward to serving **************** in the near future.

Took my daughter out to eat. Wanted something nice that we haven't had in awhile. There was a hair in my food. Very gross and insanity. Brought it to managers attention. Who offered to replace it with the same dish made by the same person. Uh no thanks. The only offered a dessert that went to waste along with the 100 dollar dinner I stopped eating after losing appetite.

We are very sorry to hear of ****************** concerns. We have sent ************** a gift card as a gesture of goodwill and look forward to serving ************** again. Thank you

We were a party of 14 on 1/2/24. We gave the hostess our name at 2:30. At 3:10 they had given our seats away. Eventually we were seated. While we recognize everyone is short staffed the service was terrible. We did not receive our food together. One of the guest NEVER received her food. Twice the food was dropped on the floor. We did not leave Red Lobster in Parma until 7pm. That's right 7pm. The dining room was full at one point. Everyone had came and went and we were still waiting to be served. The bills were all messed up. I paid my bill as I was ready to leave. I have Multiple Sclerosis and had been sitting so long and uncomfortable. The Manager gave me 2 $10 coupons one which expires on the 1/31. I still don't understand the point of such a coupon as if I was going to immediately return. We were not sitting around just chatting away. We did not receive our food until 6pm. UNACCEPTABLE! If the kitchen is so backed up or the establishment is short staffed then maybe they should let the patrons know so they can decide if they want to stay. If I could give them a minus zero I would.

On 21 Dec 2023 around 7pm I dined at the red lobster in Hawaii at **** *** ***** ***** The chef made a mistake and dropped my steak on the floor. My server and someone from management informed me of the issue and immediately took action to fix the issue. These type of things happen to me a lot and in most cases I have to step out of character to have someone fix it. I was so appreciative of how the red lobster handled the situation with professionalism and generosity. They went above and beyond to make sure me and my family were well taken care of. I hope someone from the location I went to sees this message and understand how much I appreciated the service. Continue to treat your customers with respect and your business will continue to flourish. I just want the staff to know how greatful I was for the service

Thank you for letting us know of your experience. It is good to hear that our team quickly addressed your concerns so you can enjoy your visit.

I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service. ! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and **ter being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager. I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious. This place is hood **. They should close this location down!

We have reached out to our guest about her experience. We apologized for the poor manners of our team member when she called the restaurant and have sent her a gift card as a gesture of goodwill.