Business ProfileforRed Lobster Hospitality, LLC

I visited Red Lobster in ******** SC on 10/25/2024. I used a $30 gift card towards my purchase. The waitress, ***** G told me that there was no money on the card. I verified that the money was there prior to using it. I visited RedLobster.coms website and it was confirmed that it was redeemed at Red Lobster on 10/25/2024 which is the day that I dined there. I showed her results that I obtained from the website. I spoke to the manager and general manager, Ms. ****** and Ms. ********** who first told me to wait 24 hours to see if the money would be restored. When it wasnt, I went back to Red Lobster on 10/26/24 and was told that I had to wait until Monday 10/28/24 in order for them to call their corporate offices. I called back on Tuesday, 10/29/24 and spoke with Ms. ********** (the manager) who told me she could not get the history and I should call the number on the back of the card to speak with a live person. I called the number and the only thing that I was able to do was get the balance of the gift card which was zero. I am sure that she knew that. Someone from that restaurant redeemed the gift card and pocketed the money and the managers are covering it up. I want an answer on what happened to the funds from my gift card.

We are sorry to hear of the issues with the gift card balance. We will be conducting a review of the transactions, in the meantime, we will be replacing the gift card for Ms. ********