Business ProfileforTharp's Tire Store, Inc.

My daughter brought her car in for an oil change, to have both rear tires checked & repaired & have the brakes checked. I drove her to pick it up & to see what they had found. *****, the owner, simply told her the total without explaining what they had done. I asked what they had found with the tires. He certainly hadnt exuded any type of welcoming customer service when we walked in but now was actually defensive and extremely rude. He said they had plugged the left rear tire and did the oil change. I asked about the right rear tire. He said they had removed a short nail that hadnt actually gone all the way through. My daughter paid the bill and we went out to her car. I had her roll forward slowly as I looked, there was a broken off nail still in the tire tread! I went back in and told him there was a nail in the right rear tire. He replied it would be another $20. I went back out to ask my daughter if she wanted it fixed. He followed me. Said my daughter hadnt mentioned checking the tires. My husband and she both affirm that the tires were in fact mentioned when the vehicle was dropped off! I asked if he would repair it for $10.00. He responded he would do it for free. That was all well and good except for his attitude. He tells me to not come back or send anyone there! I asked how much psi they put in. The tech said 42 psi. I requested they all be set to the manufacturers specifications of 32 psi. He let air out to 32 psi. The other tech jumped in to help adjust the right side tires. ***** comes out and said something to the tech while glaring at me then started laughing. I asked what was so funny. He came back with a snarky response about how I didnt know what the pressure should be. He walked into the office stating loud enough for everyone to hear were done. I went in to get a business card. This guy, this business owner, sticks his hand up toward my face and yells were done! I took a card and left as he continued to rant. Worst service ever!

************************** from the first sentence of your review here on ****** and on our local city FB page, it is false. Your Daughter (we will call her C) called the day before and spoke with our Office Manager and made an appointment for an oil change, no mention of tires. THEN, when C came in to drop off of her car with an older gentleman, I asked her, here for an oil change and she said yes and (come to find out) your husband said hi ***** and then they walked out, again NO mention of tires. We did the oil change and YES as we do on ALL oil changes, we checked the tires to see if good AND checked the air pressure and in turn, found a nail in the left rear tire and plugged it and then aired up ALL the tires to the PROPER psi for the TIRE. When C and you came in to pick up the car, what you perceive as no welcoming customer service as well as defensive and extremely rude is ACTUALLY how I run the desk, efficiently. Because I know who the customer is and what they are there for, I do not need to have a conversation if it is not warranted, I figure like myself, the customer wants to pay for the work and leave. I told C the total of the oil change and that we repaired a tire. As she is paying you asked about quality of the tires which in turn I stated that they were good as far as I knew because the Techs did not say otherwise. You asked HOW we repaired the tire and I said that we plugged the tire you asked about patching and I said no we plug we do not patch, patching to us is more intrusive and that I would in fact plug over patch a tire for my own family members. (As an FYI - Plugging is putting rubber into rubber and it adheres to the tire as well as wears like rubber. Patching actually wears DOWN the tire by having to basically file down the inside of the tire to make the patch work but you should know this working in the industry for 25 years). Then you both left. Then you came back, in a confrontational manner (but I guess thats acceptable because you are the customer?), stating that there is STILL a nail in the tire and that we did not check them stating that C TOLD US about the tires She did not. Like it was mentioned we did check / air up the tires and we DID find a nail and plug it. Obviously, we missed one, we were not LOOKING for nails on any tires because she never told us about that, we just did our job and yes we obviously MISSED a nail. That does NOT mean we did not do our job and look at the tires, it just means we missed it, like anyone could. So then I said it would be $20 to plug it, which in turn you walked back out to C and then walked back in and asked if I would do it for $10 I then said its FREE. You then walked back out again next to C and I went out as well to tell them to fix the tire. As I walked away you then said hey need to talk to you so I walked over to you standing inside the garage (which there are signs that say you should not be) and you proceed to ask C didnt you tell him about checking the tires and C stumbled / mumbled and stated something about telling others about the tires and maybe (your husband) knows and then I asked her as well, did you tell me and she replied that she THOUGHT she had told me but said I guess I didnt, which in turn I said thats all I needed to know. So in fact YOU are the liar in this instance. We all need to be the momma bear and defend our children, but we also need to make sure we are defending the truth. Neither your daughter NOR your husband made a mention about the tires, plain and simple. I went back outside to see the Techs airing up your tires and they proceed to tell me that you asked for them to be aired up to *****. NOTE: every vin sticker does NOT have the correct psi for the TIRES they have a recommended psi for a smooth ride, decided by the automotive industry NOT by the tire industry. 51 pound tires (which it states on the side of the tire) will begin to have uneven, premature wear to the inside / outside of the tire if you keep them at 32psi The *** needs to be based on the TIRE not on the vehicle. I explained this to you, and your pretty nasty reply is that you worked for Tire Kingdom and that we were wrong. And at that point I DID state that the ******** family is no longer welcome here and you said that you were not part of that family (but I do know that is your daughters father). Please ALSO note, that you being a woman has absolutely NO bearing on whether I believed you knew what you were talking about. I believe you do NOT know what you were talking about and that would have been the case you being a man, a woman, a cat, a bird, anyone or anything. I then went back into the office to remove myself from the situation. You then proceeded to come INTO the office and as you walked up I DID say (without raised hands) were done because there were no more words that needed to be exchanged. You then took my card and asked is this you which I of course said yes and then as you were leaving, I said (without ranting) be sure to be honest and fair be sure to be honest and fair you muttered something that I could not hear and left. As it has been stated in my replies before, respect goes both ways. You as a customer want to be treated with good customer service and respect but you can treat the business however you want. You as the customer can say whatever you want and tell others to not patron our business and tell others that we take advantage of people and I am a scoundrel and can make sure to say that others should boycott / ban us as a business. BUT, we as the business are not supposed to stick up for ourselves and our employees or fire a customer for being rude and disrespectful we as the business are just supposed to take it ??!! Sorry, we just do not feel that that is the correct way. And lets not forget, there is ALWAYS 2 sides of a story so just like you we are able to tell ours and leave it up to each person to make their OWN decision if they would like to come here. But as always, thank you for your business and your review. We hope you have a wonderful day! *****, Owner