ComplaintsforPheromonie
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order for a product from this company on 3/4/23. The order was confirmed and I waited until 3/19 to send them an email asking about the order because it still had not shipped. They did respond to that email of mine asking for any updates and the item shipped. I had no idea it was going to be coming from *****. The item has been in transit since 3/19 and no updates are available. I emailed the company again on 3/27/23 and asked to start the process of a return for a full refund but they won't respond. This order is now almost a month old and they have my money but I don't have the product.Initial Complaint
03/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased on 12/3/23.Order confirmed shipped on 12/9/22.Order number-***** Tracking # ****************** Paid: $21.98 Never received item after numerous emails to them, with no reply.I want my money back.They have the nerve to still send emails to buy from them, but will not reply to any emails asking about my purchase.Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase on 12/26/22 of ***** and it posted to my account on 12/27/23. I sent numerous emails stating I havent received my order and not once did I receive a response, so now I know it was a scam I just dont want them to do this to anyone elseInitial Complaint
03/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
02/08/2023 This business does not respond to emails or CLAIM they recognize the order number they given you for your order. I also filed a dispute with this company in November on a previous on another bank card but I could not find order and tracking for evidence. So my secondary bank refunded by funds, but I had already placed another order with my primary bank. Same thing happening all over. Even on the transaction ID, the phone number they have listed as ************ is not even valid number. The kicker for this is the company charged me again on 03/05 without my permission. Now Im going to have to closed my bankcard. That's illegal transaction because I never placed another order with them after 02/08 and this was not a subscription for service this was for a product in which I never received.Initial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i purchased from this company on february 23rd and have not yet received my order. Also today i was charged on my card for an additional purchase that was never made. i would like a refund for the charge on my account since i did not purchase a second order when i still didnt receive my first order. i dont understand why i was charged a second time and i cant get in touch with anyone from the company from their support team. the only way to contact them is their email which they dont reply to. i would like my charge refunded.Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Back in February an order was placed for this. My card has been since charged twice. Ive emailed countless times asking for a refund and to cancel whatever this is and have yet to hear anything back. My card was used in a scam and I want my money back.Initial Complaint
03/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased this product and I havent heard back from anyone and couldnt get in touch with the customer support and they tried to with draw more money from my account after I already purchased the productInitial Complaint
02/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order and money was taken from my account seconds later. I never received my order confirmation email as stated when the order was placed. Therefore I have no order # or tracking #. I emailed them on a Friday and waited over the weekend because theyre only open Monday through Friday. Come Monday no response. However I keep getting future purchase emails. Emails giving me 15% off my next order etc. Based on the other complaints I read, they literally just took my money for nothing. At least the other people got an order/tracking# to at least look up info. I got nothing. Not even a confirmation email. If its going to take longer than expected I can deal with that but at least let me know whats going on with my order and give me an order #. Also they do have on their site that they are accredited by BBB. That right there should shut them down. Why is this allowed?Initial Complaint
02/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered from mypheromine on December 2, 2022. Item has never been received but they charged me *****. Filed complaint with Bank and contacted company via email numerous times. They only response was they wanted me to stop the charge back from the bank even though I hadn't received the product. To date I have not received the product nor my money back!Initial Complaint
02/24/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company is a rip off!!! I have been emailing them about my order with no response!!! My order says shipped and been sitting in the same spot since December 5th 2022!!! I want these people to return my money and all so pay for my time of waiting for months!!!! This is not right and it's down right ridiculous!!! They are scamming us for our little hard earned money and I don't appreciate this at all!!!!! Please help US?!!!!!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
97 total complaints in the last 3 years.
0 complaints closed in the last 12 months.