Business ProfileforLady Victoria's Boutique
Additional business information
BBB has received a pattern of complaints concerning non delivery of products ordered and paid for in advance. Customers state they do not receive responses to their emails and that no phone number is listed for follow up purposes.
The business website, which was created 3/02/17, ladyvictoriasboutique.com is inactive as of 2/21/2020. There is no identifiable ownership of the website.
In February 2020, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
The business responded with the following:
During the months of November up until March we experienced issues from Coronavirus. Some of our manufacturers are from overseas and had issues with shipping. We were unable to keep up with the emails, orders etc. So we stopped taking orders from people for a time. Our website was unavailable for a while. But customers were still being updated. Another issue we found was the payment processor Sezzle. It did not accurate sync to Shopify with orders and quantities. I did not have these issues prior and I have been selling since 2012. We have since then become more organized. Sezzle was removed as a payment option due to the stock issues it gave us. Since then we take more measures to ensure customers orders are taken care of. Packing slips and printed with the labels.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3960 Meadowbreeze Ct Apt 42, Palm Harbor, FL 34684-4310
- BBB File Opened:
- 1/22/2020
- Business Started:
- 1/1/2012
- Type of Entity:
- Sole Proprietorship
- Business Management
- Ms. Madyson ., Owner
- Contact Information
Principal
- Ms. Madyson ., Owner
Customer Contact
- Ms. Madyson ., Owner
Customer Complaints
0 Customer Complaints
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