ComplaintsforIT Works! Global, Inc.

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I work in a Level 1 Trauma Center as an RN. I bought the weight loss gummies to help me lose some weight I had gained. I took the first dose the morning of 12-07-21., within an hour or so I was vomiting and had diarrhea. I was able to take some medication to calm it down. I took the 2 Ms dose around lunch time and the same thing happened. The medication did not calm it down a second time. A number of the MD's I work with saw how sick I was and attempted to help but nothing made it better. I am also a mom( widow) with two kids. I can't afford to go home sick so I had to stick it out and deal with this while at work. I don't mind spending money on a product but if it makes you extremely I'll the last thing you want is to exchange it for something else in their product line or keep it after taking 1 days worth and not being able to get your money back. The company is scamming people. They told me they understand people have " different results". All they do is read from a script not realizing individuals are getting really sick. If an anti emetic drug designed for cancer patients could not make me stop throwing up something is seriously wrong with this product.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/16) */ Dear *******, We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. We are so sorry to hear about this matter. Since this is a product related issue our Product Coach will be reaching out to you. If you have any unopened product, we are more than happy to issue a refund. Please refer to item #1 in our Return/Refund Policy as it states online we do not guarantee specific results nor offer a money back guarantee as it is listed on our website - https://static.myitworks.com/legal/pdf/returnspolicy.pdf - see item #1. Also, please refer to #4 - To receive a refund, all items must be post-marked with in (30) days of the ship date and must be in an unopened and/or "new" condition. A traceable shipping method must be used. It Works! is not liable for the shipping costs of returned items or any returned shipments that may be lost in the return shipping process. Our records show that all autoships were cancelled on December 7, 2021, and no more charges will incur. Also, there is no charge for the membership fee. Please feel free to ask any questions of our Product Coach who will be reaching out to you. We wish you well. Sincerely, It Works!

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased over $600 worth of products from IT WORKS through a distributor from seeing an INSPIRATIONAL STORY online. So we ordered their Skinny Brew Coffee, Skinny Brew Tea, Skinny Greens Chocolate, ThermoX Fight Supplements, Slimming Gummies, & their Defining Gel. We LOVE the Defining Gel but these products are not right for my mom & I. They didn't curve cravings made it worse, caused us to eat non stop it was horrible, made us sluggish, clouded our cognitive, caused pain us to be tired etc.... these were supposed to HELP us not hurt us, so called & requested a REFUND based on their 30 day money back guarantee which the distributor didn't claim any "terms & conditions" apparently once you OPEN the products & try them you can't send them back for a refund, they have to be unopened what a joke of a company & CLEARLY they don't believe in their products they only offer 30 days unopened untried options so I requested money back for everything EXCEPT the slimming gummies & Defining Gel ONLY products we like or worked. So it works DIDNT WORK it sucks & they're company policies are a joke & I'll be sharing that all over since I'm a social media INFLUENCER & go to the AG if I have to. Spending over $600 for items that made us worse is WRONG & corporate ***** I expect an apology for the belligerent customer service & a FULL REFUND for my order. Thank you for your time. ********

  Business response

  01/03/2022

  Business Response /* (1000, 5, 2021/12/09) */ Dear ********* We have received your letter from the Better Business Bureau (BBB). Having your concern addressed and resolved is our top priority. Since you had comments about our products, we had our Product Coach reach out to you as about this matter. As our Product Coach mentioned many times potential customers will try a sample of the product from the distributor. As our Return/Refund Policy states online we do not guarantee specific results nor offer a money back guarantee. It is listed as #1 as you can see https://static.myitworks.com/legal/pdf/*************.pdf. Also, please refer to #4 - To receive a refund, all items must be post-marked with in (30) days of the ship date and must be in an unopened and/or "new" condition. A traceable shipping method must be used. It Works! is not liable for the shipping costs of returned items or any returned shipments that may be lost in the return shipping process. However, we are making an exception to the Return/Refund Policy as the Product Coach has personally reached out to you about the products you can return. Also, they are waiving all shipping and handling fees which is normally incurred by the customer. Furthermore, the membership fee has been waived and your account has been cancelled. No further charges will incur. We wish you well. Sincerely, It Works!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩