Business ProfileforTruSmile Veneers

I am filing this complaint against TruSmile Veneers for non-delivery of my order and unsatisfactory customer service. Below are the details of my experience: On april 9th of 2024 I purchased top and bottom veneers from Trusmile for $466. I followed all their instructions but they rejected my impressions twice which caused additional expenses. Now I'm left without the product I ordered and have lost my money. Non-Delivery of Product: I ordered veneers from TruSmile and initially received the impression kit. However, the company mistakenly sent the kit to the wrong country. As a result, the delivery was delayed, and my ability to complete the impression process within the designated timeframe was affected. Despite multiple attempts to communicate with TruSmile, I never received the actual veneers I ordered. Return Policy Violation: Due to the delay caused by TruSmile’s error in sending the kit to the wrong location, my 2-week return period expired before I could return the kit or cancel the order. When I reached out to TruSmile to resolve this issue, the company refused to extend the return period or provide a refund, even though the delay was entirely their fault. Lack of Customer Support: Despite my numerous efforts to resolve the issue, TruSmile’s customer service was unresponsive and unhelpful. I received no assistance in rectifying their mistake, nor was I offered any viable solution. This lack of accountability has caused me significant frustration. Financial Loss: I have not received the product I paid for, and the company’s refusal to issue a refund or provide proper customer support has resulted in a financial loss of $466. I am requesting the Better Business Bureau’s intervention to resolve this matter. I am seeking a full refund from TruSmile Veneers and appropriate corrective actions for their inadequate service and failure to deliver the product. Thank you for your time and attention to this issue.