Business ProfileforPro Health Nursing Services, Inc.

My mother was discharged from the hospital and referred to this home health agency. My mother was bedridden and incontinent. From the beginning things didnt seem professional. The admission nurse did her evaluation over the phone and begged me to say that she came in person. The aide came out twice. The nurse came out once and stated she did not have orders to preform wound care. The *** was never contacted for orders. I called the owner multiple times to find out when the nurse and/or aide would be back to the house. She proceeded to tell me that the aide was in the hospital and that she was suppose to call my mom to reschedule and mom should check her email. Two days later we still got no call back. My sister and I went into the office and spoke to the owner in person. Her demeanor was very off putting. She made excuses for everything that had happened. She proceeded to tell me that the nurse had documented 3 visits. I reminded her of the definition of ******** fraud and that is when she became defensive and told us that ultimately it was our familys responsibility to care for my mom. We canceled services and left. Before we made it out of the parking lot the owner had called the physical therapist and told her not to come to the house, that was the fastest phone call she has made regarding my mother. My mother never received any supplies or support.