Business ProfileforJ & M Aluminum, Inc.

28.x12 Screen enclosure and gutters.Signed contract in Dec 2021. They wouldn't come out to tear my enclosure down so I could get my deck replaced in March (Approx), so I had to have someone else do the teardown. They finally started the job in June 2022. They had one elderly guy doing the installation who would or would not show up some days. I had several crooked chair bars, deep scratches in the aluminum and they put an old gutter brace on the new down spout. The gutters are worthless.They finished in July 2022. Since then I have been asking them to fix the gutters. They are not functional. The gutters are lower than the roof's edge, therefore, when it rains, the water pours past the gutters unto my deck. By just looking at them as a novice (me) they are not correctly installed. They came out and looked a couple times and told me it was because of debris in the gutters. Not true. The water poured over when the gutters were clean and new. They have told me a couple different times they will come out and fix, but that has yet to happen. I have had a few expert opinions telling me they can see where they are not properly installed. They should be wider and higher.I have constantly emailed and called them to fix the problem with no resolve. The secretary told me to take a video of the water pouring over so they can see the problem. I have already provided pictures. I took pictures of neighbors that are obviously installed correctly. All they need to do is reinstall the shield they added on, in the middle of the gutter, to try and fix the problem, and install a taller properly placed shield. A taller shield along the screen enclosure could possibly fix the issue, but they refuse to do that. So much for customer satisfaction. I have paid them over $5k...(to include $500 for the gutters).**** (owner?) would come out and look and never come talk to me afterwards, as to the resolve??