ComplaintsforLeosource Insurance Agency LLC

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased this insurance policy on October ******* . I was on the impression the plan covered things that I needed. Turns out it doesn't. October 22, 2024 I called and canceled the plan. On the phone I was told i don't qualify for a refund. Do not trust this insurance group! They will tell you one thing and its a LIE! BEWARE, find someplace more trustworthy. ******* the person who sold me the insurance would not get on the phone with me. My wife lost her insurance so we needed it quickly and he took advantage of that situation. Stated we have a copay which is true but its only for 4 visits a yr and after that you pay contracted rate. Was told it was an a ppo through atena and 98% of doctors take, but of course some of my doctors are not covered

  Business response

  10/25/2024

  Thank you for expressing your concerns. We take all complaints seriously, especially when they pertain to our procedures and customer experiences.
  To clarify, its our understanding that you have contacted your financial institution to request a refund. Given this, we believe your complaint should be reconsidered, as the claims made do not accurately reflect our practices.
  If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took out health insurance from Leosource on 29 July 2024. In the confirmation email sent by Leosource it stated that I could cancel within 30 days and get a full refund. Specifically their email states:"30-Day Free Look We want you to be happy with your coverage. If you find that youve purchased your plan in error or its just not the right plan for you, you can cancel your plan at anytime within 30 days and receive a full refund on all monies paid as long as you have not utilized the benefits and submitted a claim. Just give us a call and let us know how we can help!" On 24 August I called and emailed to cancel. The company has not provided the refund despite providing them with all the requested information.I would like a refund of the amount I paid upfront, which is $417.Thanks ******

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased this supposed insurance on 8/15 after I lost my job. My husband is ill and we needed insurance. 5 days later we were approved for ********. I called on 8/20 and told them we now had ******** and to cancel my policy with them. I emailed my ******** # to them called again and they told me it was canceled. I also asked for a refund for the initial payment. Got nothing. On the 5th of September I received their cards in the mail so called again to make sure it was canceled. Was told nope because they needed a picture of my ******** card. So I sent that and they told me Ok now canceled over the phone. Then on September the 12th they took out another payment of $320.00. I called on the 13 about 20 times and they said they had never received any emails from me at all canceling the insurance. Talked to the supposed supervisor named ***** and she said no refund at all. This company is a rip off and very fraudulent.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Friday, April 19 2024, I called the number provided ************** to cancel my policy, as I was hired at a new job and no longer would be receiving healthcare allowance. I was asked a series of questions about why I was cancelling my policy and I was told that I would be receiving an email with confirmation details. No such email came and I have been charged monthly without my knowledge or *************, I called (for the third time) and I had a very similar conversation with a ***resentative who tried to get me to do anything but cancel this policy (a policy that I had already canceled months ago). After a few minutes of back and forth, she finally said what the last *** I spoke with said; that I would be receiving an confirmation email with cancellation details.I expect a refund for the money that I was charged without my consent, as this policy should have been cancelled upon my request five months ago. While I have, after three phone calls and an email) received cancellation emails for these policies, ***resentatives have ignored my request for reimbursement of money that was charged to my bank account without my consent, claiming that I never made the call in the first place. I do not appreciate the aggressive nature of the ***s that I've spoken with. I should not have to answer the same questions about my personal situation over and over again just to get this policy cancelled. I made it very clear that I no longer want their services on multiple occasions. This is a scam, pure and simple. I have been taken advantage of and robbed by these people.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  8/27/2024 - attempted to secure individual coverage and was lied to in what was actually covered. When accessing temp card - it identifies the insurance as BWA not Multiplan PPO.

  Business response

  08/28/2024

  Ihope this message finds you well.
  

  I wanted to address the recent complaint you submitted to the Better Business Bureau regarding our service. I understand that you have concerns about being misled, and Im truly sorry to hear that you feel this way. It is never our intention to cause any dissatisfaction, and we take your feedback seriously.
  I would like to clarify that we have already processed your request for cancellation and refund as of August 27, 2024. We strive to handle all requests and complaints with the utmost care and integrity, and we regret that our actions have led to this misunderstanding.
  If you have any further concerns or if there is anything else we can do to assist you, please feel free to reach out directly. We value your feedback and are committed to ensuring that your experience with us is as positive as possible.
  Thank you for your attention to this matter.

  
  Best regards,

  Customer response

  08/29/2024

   
  Complaint: 22205687
  
  I am rejecting this response because:

  As of August 29, 2024 at 7:35 pm there has been no refund to my credit card.

  
  
  Sincerely,
  
  ******** *******-******

  Business response

  09/09/2024

  Hello 

  The policy was refunded on the 30th of august 2024. The refund was sent back to your original form of payment! If you have no received it please give us a call at ************ or ************

  Customer response

  09/10/2024

   
  Complaint: 22205687
  
  I am rejecting this response because:

  I was charges AGAIN on 8/28/24

  
  
  Sincerely,
  
  ******** *******-******

  Business response

  09/23/2024

  Hello Kathleen 

  You have been issued a full refund! Sorry for the misunderstanding! If anything else is needed please call us at ************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had purchased this insurance policy on june 25, 2024. I was on the impression the plan covered things that I needed. Turns out it doesn't. June 26, 2024 I called and canceled the plan. On the phone i was told i was qualified for a refund that would take 2 weeks at most. I call today July 15, 2024 and they told me that I did not qualify for a refund and I wont be receiving it. If you were to listen to the recording of the conversation I had on July 26th you would here clear as day i will be issued a refund. Do not trust this insurance group! They will tell you one thing and its a LIE! BEWARE, find someplace more trustworthy.

  Business response

  08/09/2024

  Dear *********************************,
  We are truly sorry to hear about your recent experience. We take matters like this very seriously and are committed to addressing your concerns promptly.
  Please be assured that we will be investigating the issue thoroughly to understand what went wrong. In the meantime, we will issue a refund to you as a resolution to this matter.
  Thank you for bringing this to our attention. We value your feedback and appreciate your patience as we work to resolve this.

  Customer response

  08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is not selling insurance, they are selling discount plans, I made a mistake buying this for myself and my wife and I regret it, they sold it very well, but it is not even close to coverage you need when it comes to doctors even they say its a "ppo" plan. Which really it isn't, because only HEALTH INSURANCE can be ppo or hmo or etc. not DISCOUNT plans. It says there is a 30day refund policy, I have not been able to get in touch with them. I called their local number they called me from, and their ************ number as well. I want my full refund for this as i do not want this anymore, many people have real complaints about this true health plan on reddit and other forums. Don't fall for this. If something seems too good to be true, it probably is. I have been waiting on the phone for 1 hour and no one has answered my call. I will definitely call my card company next.

  Business response

  07/29/2024

  Hello Naveed

  We are confused to why a complaint was submitted to the BBB regarding a refund as our records indicate your policy was refunded per your request.

  If you have not recieved your refund for any reason please give us a call at ************.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction was a week ago 6/20/24 and today is 6/27/24. The thing is, the agent did not inform about everything upon signing up for the insurance policy. They stated it would be through delta care. Within the week of me signing up, I called because I couldn't access the benefits portal, then found out that the benefits would actually be through the multifamily plan network, which is not what I agreed to. Just so happen that I received a new job offer and would be getting benefits through the company. I decided to tell leosource only about the job and they refused to give me my refund of $380.92 even though in the signed agreement it stated that I would be able to get a refund if I did not use any of their services. The alleged manager hung up on me. Refused to let me speak to anyone else. So beware people. This is a scam company that is misleading and do not follow their own protocols

  Business response

  06/27/2024

  Hello Ivory 

  I am writing in response to your recent comments regarding your experience with our company. We take your concerns seriously and have thoroughly reviewed the details of your case.

  Upon investigation, we found that your refund request for $380.92 was processed promptly and has been issued to your account which takes about 5-7 business days.

  We would like to clarify that Leosource Insurance Agency is committed to transparency and adheres strictly to our service protocols. We regret any confusion that *** have arisen during your interaction with us.

   

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Was told my prescriptions would not be more than $5-15 and when I went to the pharmacy, nothing was covered. When I called the insurance company, I was sent a discount card instead of a prescription card and no one near me even takes the discount card. My doctor also did not take the insurance but I was refused my refund (within the 30 days) because I had attempted to use the insurance. This has been an extremely frustrating situation and I am out $476.00 to a scam insurance company. Someone please shut this place down before more people lose their hard earned money.

  Business response

  06/19/2024

  Hello ******,

  I understand your frustration with the situation you've described, but I want to clarify that these allegations do not reflect our company's policies or practices. We take customer satisfaction seriously and strive to provide clear and accurate information regarding insurance coverage and prescriptions. We have attached all documents that you acknowledged and were made aware of the policy you chose to purchase. 

  We would like to point out that you disputed all charges with your bank and that all monies are in the process of being refunded.

  So if you feel as this is not satisfactory you are more then welcome to call into our customer service department at ************

  .Sincerely

  Customer Support

  Business response

  06/20/2024

  Hello ******,

  I understand your frustration with the situation you've described, but I want to clarify that these allegations do not reflect our company's policies or practices. We take customer satisfaction seriously and strive to provide clear and accurate information regarding insurance coverage and prescriptions. We have attached all documents that you acknowledged and were made aware of the policy you chose to purchase. 

  We would like to point out that you disputed all charges with your bank and that all monies are in the process of being refunded.

   

  So if you feel as this is not satisfactory you are more then welcome to call into our customer service department at ************

   

  .Sincerely

  Customer Support

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for **************** of America health insurance plan on 01/31/2024, as I was laid off from a full-time position and needed to obtain my own health insurance plan starting on 02/01/2024. I thought I was working with Covered California when I was changing my plan. My biggest concern with health coverage is prescription costs. The rep told me over the phone that all my prescriptions - some of which are controlled substances and Tier 2 prescriptions would be $5-15/each - prices that were similar to my previous employer-provided plan. I was also told by the rep that no plan was available that would cover a weekly diabetes medication that I had been taking for the last 10 years but that another drug was available for free. (I confirmed with my endocrinologist that the change was acceptable and she gave me a prescription for that new medication, so I saw no issues).Right away, I thought the inability to get coverage for a common diabetes medication was a red flag and then I saw they were charging me $88/month for accident coverage. I questioned this and was told that it was required as part of this plan - another big red flag but I forged on. It wasn't until mid-April, 2024 when my 90-day prescriptions were being refilled that I became aware of the lack of ANY prescription coverage from my new health insurance plan. It was all coupon based and the "$5-15" prescriptions were ringing up at $100+ each. Bottom line - The sales rep misrepresented the policy I was purchasing by telling me all my prescriptions were covered and the one that wasnt I could get a similar drug for free. I would NEVER have willingly chosen an insurance plan that did not include prescription coverage when it is literally my only health insurance concern.I would appreciate a refund of any portion of my $1426.35 to apply to the credit card debt Ive accrued from the unexpected +$100 prescription costs.

  Business response

  05/23/2024

  Dear *******,
  I trust this message finds you well.
  Thank you for bringing this matter to our attention. At LeoSource Insurance Agency, we are committed to addressing all complaints with the utmost seriousness, as ensuring client satisfaction remains our primary focus.
  I am pleased to inform you that we have taken immediate action to rectify the situation. A refund of all monies paid has been processed and credited back to the original credit card on file.
  Should you have any further questions or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in helping us improve our services.

  
  Thank you for your understanding and cooperation.

  
  Best regards,

  Business response

  05/23/2024

  Dear *******,
  I trust this message finds you well.
  Thank you for bringing this matter to our attention. At LeoSource Insurance Agency, we are committed to addressing all complaints with the utmost seriousness, as ensuring client satisfaction remains our primary focus.
  I am pleased to inform you that we have taken immediate action to rectify the situation. A refund of all monies paid has been processed and credited back to the original credit card on file.
  Should you have any further questions or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in helping us improve our services.

  
  Thank you for your understanding and cooperation.

  
  Best regards,

  Customer response

  05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩