Business ProfileforSuncastle Roofing, Inc.

I purchased my home in October of 2023. Suncastle Roofing was contracted by the bank to replace the roof in May of 2023. We started seeing a water leak in our living room in June of 2024. After some tracking down, I was able to find out that Suncastle Roofing pulled the permit to replace the roof on our house. I called them the next day to see when someone could come out and fix it. I was told I would get a call back. I didn't. So I called back and was told that the guy who replaced the roof,****, was going to call me back. When I asked when, I was told, I don't know. I pushed back, and was ultimately given his number. I then called ****, frustrated at this point by the terrible customer service. He then tells me "I didn't replace the roof, you need to call this number." When I asked who this person was, he says "I don't know." So I reiterated, that they pulled the permit, but didn't replace the roof, he responded, yes. I immediately call their office back and let them know what he said, and they were adamant that **** and his crew did it. I voiced my frustration and I was put on hold to speak with ******. She gets on and tells me that **** will be out today. So I call ****,and he tells me that he can be there at 3. He tells me that the roofing crew busted holes in our chimney and didn't repair it. He tells me it is now fixed .Side note, I also threatened to *** them because they were absolutely avoiding responsibility for shady work, to which I was told to "go ahead". A month later, we have hurricane ***** and the roof is leaking in the exact same spot. I call Suncastle roofing,they are the worst customer service experience I have ever had. I reminded them that they pulled the permit so they are responsible for this work. I was told by Olga the owner, "I will just remove my name from the permit then." WHAT!? They have no intention on making this right. I have been told by **** that this is not a roof issue, it is a chimney issue, and that I could just do it myself.

Customer was to retract this. It was a misunderstanding and has been taken care of.