Business ProfileforFord of Port Richey

I was sold a defective vehicle, and **** has been no help. In the 3 months that I've owned my 2024 Platinum Edition **** Explorer, I've had to take it back twice for what turned out to be a problem with the transmission, once for a problem that required the entire headlamp assembly to be replaced, twice because the leather that covers the driver's seat won't stay tucked in. The carpet beneath the drivers seat is unraveling. The car's sound system has gone "mute" several times, meaning no sound whatsoever. No radio, no GPS, I couldn't make calls, no backup sensor noise. The first time it happened, I drove straight to the dealer so I'd have witness. ******** from the service department tried to get sound back, but was unable to make anything work. I was advised to try "the buyback program". The request was denied because I haven't had ONE problem enough times. While riding in the back seat, I tried to open the drink holder only to have the cover fall off in my hands. The only thing Platinum about it is the payment.On 7/23/24, I left a message for a manager to call me. Didn't happen, so on 7/25/24 I engaged in a chat conversation with ********* which resulted in ******* contacting me by text and stating that someone would contact me. Didn't happen. I subsequently found an email with the subject line "Remember me?". It was a follow up message from *******. It feels like the message was sent just to be able to say an attempt was made to make contact, not to help. Just to be clear, this is not "buyers remorse", at least not in the traditional sense. I bought a ********************* 2003 and drove it for 274K miles. I traded it in for a 2013 **** Explorer. I drove that for nearly 200K miles until I traded it in for the 2024.. I've been offered the opportunity to trade in the Explorer for something else, which makes no sense. In addition to being ridiculously upside-down regarding financing, what value exists is diminished by having major problems and repairs.