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Business ProfileforRaymond James & Associates, Inc.

Investment Security

Multi Location Business

Additional business information

Government Actions:

Government Action: BBB reports on known government actions involving business’ marketplace conduct:

6694

Members of the North American Securities Administrators Association (NASAA) conducted a coordinated investigation into whether Raymond James charged unreasonable commissions on certain low principal equity transactions during the period of approximately July 1, 2018 to the present. Raymond James has agreed to resolve the Investigation upon the terms specified herein.

Despite these sanctions, Raymond James did not implement or maintain adequate compliance and supervisory systems to monitor Minimum Equity Commissions.

Raymond James is required to pay over $1.7 million in restitution to customers, including fines totaling $425,000. 20. Raymond James is hereby also ordered to pay full restitution in the amount of over $465,000, plus interest in the amount of 6%, to the California customers with transactions which included an unreasonable commission for services performed from July 1, 2018 through July 17, 2023.

Order to Pay Penalties. Pursuant to Corporations Code section 25252, Raymond James is hereby ordered to pay a penalty totaling $75,000.00 (Penalty) to the Commissioner for violations of the CSL. Payment of the Penalty shall be made no more than 15 days after the Effective Date.

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Products & Services

This company provides full service financial planning and brokerage services to individuals and corporations.

Business Details

This is a multi-location business.

Location of This Business

880 Carillon Pkwy, Saint Petersburg, FL 33716-1102

BBB File Opened:

7/1/1983

Years in Business:

60

Business Started:

1/1/1964

Business Incorporated:

2/19/1969

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of IA0901701 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901177 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901412 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901409 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB9903661 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901215 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901214 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901191 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901213 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901210 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901186 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901205 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901204 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901172 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901203 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901208 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

BBB records show a license number of BDB0901198 for this business, issued by Florida Office of Financial Regulation

These agencies may include:

Florida Office of Financial Regulation

101 E Gaines St

Tallahassee FL 32399

Type of Entity:

Corporation

Alternate Business Name

Raymond James Financial Services, Inc.
Raymond James Bank, FSB

Business Management

Mr. Thomas A. James, Chairperson
Mr. Dennis W. Zank, COO
Mr. Thomas R. Tremaine, Executive Vice President
Mr. Tashtego Elwyn, President/CFO
Mr. Jeffrey P. Julien, Director
Mr. Jonathan N. Santelli, Secretary
Mr. Tom Walrond, Senior Vice President
Mr. Tom Galvin, Senior Vice President
Mr. Patrick O'Connor, Senior Vice President
Mr. John Lapwing, Vice President
Mr. Ryan Brassard, Division Manager
Mr. Todd Gartrell, Regional Director
Mr. Paul Shoukry, Treasurer
Mr. Jeff Dowdle, President

Contact Information

Principal

Mr. Tashtego Elwyn, President/CFO

Customer Contact

Mr. Thomas A. James, Chairperson
Mr. Raymond LaCour, Senior Vice President of Office Services
Mr. Dennis W. Zank, COO
Mr. Thomas R. Tremaine, Executive Vice President
Mr. Jim Conlin, Branch Manager
Mr. Bruce Body, Branch Manager
Ms. Karen Julien, Branch Manager
Mr. Steve Acuff, Branch Manager
Mr. David Morgan, Branch Manager
Mr. Jim Aten, Branch Manager
Mr. Evan Whittle, Branch Manager
Mr. Greg Ghodsi, Branch Manager
Mr. Troy Atlas, Branch Manager
Mr. Tashtego Elwyn, President/CFO
Mr. Jeffrey P. Julien, Director
Mr. Jonathan N. Santelli, Secretary
Mr. Fred Maschmidt, Branch Manager
Mr. Bart Lewis, Branch Manager
Mr. Tom Walrond, Senior Vice President
Mr. Tom Galvin, Senior Vice President
Mr. Patrick O'Connor, Senior Vice President
Mr. John Lapwing, Vice President
Mr. Ryan Brassard, Division Manager
Mr. Todd Gartrell, Regional Director
Mr. Paul Reilly, CEO
Mr. Bob Carney, Branch Manager
Mr. Paul Shoukry, Treasurer
Mr. Jeff Dowdle, President
Ms. Katie Austin, Marketing Director
Kyle Witschen, Director of Dispute Resolution
Mr. Andrew Avery, Senior Account Executive

Additional Contact Information

Fax Numbers

(727) 567-8004
Primary Fax

Phone Numbers

(727) 796-5555
Other Phone
(727) 584-8615
Other Phone

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Customer Complaints

13 Customer Complaints

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Most Recent Customer Complaint

01/15/2024

Complaint Type:: Service or Repair Issues
Status:: Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.

I have repeatedly called Raymond James Bank requesting an explanation, in detail, of how the interest rate on my mortgage loan is now being calculated since the transition from LIBOR to CME Term SOFR. Also, there is conflicting information regarding my index rate. In their correspondence to me dated December 20, 2023 (which I did not receive until January 6, 2023), it has *******% as my index rate, but my account online shows ******% as my index rate. Also, I am continuously hung up on, accidentally disconnected, transferred to a survey recording, et al., by every single person I speak to @ Raymond James Bank. Specifically when I call their ******** phone number, not one single person there has any knowledge whatsoever & never understands anything I am asking them about. This has been an ongoing issue/problem for me for 12 years with Raymond James Bank. On Tuesday, January 9, 2023 I also called their main office in ******* & explained the situation to a man there, a so-called supervisor, & was told he would forward my concerns & questions to the most knowledgeable person who would be able to answer all of my questions. He said that I would hear back from someone that same day (January 9, 2023)Well, it is now three days later & still nobody from Raymond James Bank has reached out to me. As a ******************** I have the right to know, in detail, from the lender exactly how the interest rate on my loan is now being calculated. I did MY research trying to figure this out on my own, but it seems that all of Raymond James Banks employees (from customer service to supervisors to ones who claim to be knowledgeable about or specialize in ARM loans) could care less about their customers & cannot even make any effort to figure it out because, apparently, they know nothing about ARM loans, especially now that it has transitioned from LIBOR to CME Term SOFR. It is unfathomable that they could be so clueless & I have had enough of this company !!!

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Customer Reviews

3 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review

Greg H

10/16/2024

Unfortunately my FIL died and he had his money with Raymond James(Fulton Bank MD) I wish I could say one good thing about them,, but it would be a straight out fabrication. HORRIBLE service. Didnt answer emails, took forever to get anything done. Seems like they were really clueless. We couldn't get our money out of their hands fast enough!!! SERIOUSLYwnated ot get it out but difficult to get it out!! STAY FAR AWAY

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Local BBB

BBB of West Florida

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