ComplaintsforHess Investments
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I CONSIGNED AN ART GLASS ***** WITH **** WITH A RESERVE PRICE OF $5000. THEY SOLD THE ***** AT AUCTION FOR LESS THAN THE AGREED UPON RESERVE PRICE. I CONTACTED THEIR AUCTION COORDINATOR AND ADVISED I WOULD NOT AGREE TO THE ***** I ASKED THAT MY ART ***** BE RETURNED THEY REFUSED.Business response
09/24/2024
This response was taken verbally by BBB:
We are working directly with our customer at this time in resolving his concerns. The vase has been sold and we are in the process of obtaining his payment.
Customer response
09/24/2024
Complaint: 22231640
I am rejecting this response because: As of today I have not received payment. Auction was 08/30/2024 so it has been 25days since sale.Per Mr Hess I won't receive payment till 30 days after they are paid.
I was promised a price about the reserve but I don't have that in writing and haven't received it yet.
Sincerely,
Terry MontcalmBusiness response
10/16/2024
Mr Montalm was paid in full on or around October 3.
We sent 2 checks one Sept 30, 2024 for the agreed upon auctions amount based on the contract, and a 2nd check on October 3, 2024 for the additional funds Mr. Hess and Mr Montcalm agreed upon.
Those checks have been presented to our bank and I believe have cleared.
--
Katrina M. Hess Graduate Gemologist (GIA)
Licensed Auctioneer State of FL AU4434
Hess Fine Art
1131 4th Street North
Saint Petersburg FL 33701
727-896-0622Customer response
10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22231640, and find that this resolution is satisfactory to me.
Sincerely,
Terry Montcalm
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.