Business ProfileforTrimGenesis
Health Products
Current Alerts For This Business
Advertising Review:
In March 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in March 2017 about the pattern of complaints.
Business stated their position:
Our company's website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate's (3rd party) web pages, which our company's outsources. This instance has been noted by the company. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at https://www.bbb.org/west-florida/business-reviews/fulfillment-services/hashtag-fulfillment-in-saint-petersburg-fl-90301252
Business stated their position:
Our company's website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate's (3rd party) web pages, which our company's outsources. This instance has been noted by the company. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at https://www.bbb.org/west-florida/business-reviews/fulfillment-services/hashtag-fulfillment-in-saint-petersburg-fl-90301252
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in March 2017 about the pattern of complaints.
Business stated their position:
Our company's website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate's (3rd party) web pages, which our company's outsources. This instance has been noted by the company. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at https://www.bbb.org/west-florida/business-reviews/fulfillment-services/hashtag-fulfillment-in-saint-petersburg-fl-90301252
Business stated their position:
Our company's website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate's (3rd party) web pages, which our company's outsources. This instance has been noted by the company. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at https://www.bbb.org/west-florida/business-reviews/fulfillment-services/hashtag-fulfillment-in-saint-petersburg-fl-90301252
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 41542, Saint Petersburg, FL 33743-1542
- BBB File Opened:
- 2/22/2017
- Alternate Business Name
- TrimGenesis Garcinia Cambogia
- TrimGenesis Forskolin Extract
- TrimGenesis Green Coffee Bean Extract
- Additional Contact Information
Phone Numbers
- (888) 296-7890Other Phone
- (888) 410-7195Other Phone
- (888) 296-7890
Customer Complaints
0 Customer Complaints
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