Business ProfileforD & D Garage Doors, Inc.

I was having issues with my garage doors not functioning properly on a house that is just over a year old. D&D did the original installation so I called them to come out and service. The technician notice that the lower rollers on one of the doors had not been installed properly and took pictures to show his boss. They were crooked, which had caused them to rust significantly versus all the other similar parts. He called it in and also gave me the name of a supervisor, ******. He said I would hear from him in a few days, and if not, to call him. Not hearing anything for about a week, I called and got ****** on the phone and explained the situation. He recalled the issue and asked me to give him a day and he would call me back. I gave him another week or two and never heard back. I called again and got ******, who once again asked me to give him the day to figure things out and he would call me back. Once again, no returned call. I called a third time a couple weeks later and got ****** on the phone for a third time. Same response that he would call me back. I told him if I didn't hear back this time I was going to call my lawyer. I decided to file this complaint as a first step. Hoping we can get this resolved without having to take legal action.