ComplaintsforKeto Blast

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two bottles of ACV Keto gummies from the company MxIron*BU22 in ********, ****. It was supposed to be $29.95 but my **** was charged $198.78! To top it off I NEVER recieved anything! Nothing. I just want my $ back from these idiots. Thx for your time.

  Business response

  08/09/2023

  Hello Rich,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle.
   
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As you are aware, our 30-day return and refund policy clearly states that eligible refunds can only be processed within 30 days from the date of purchase. Unfortunately, as the specified period has lapsed, we are unable to fulfill your request for a refund at this time.

  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  07/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was charged $198 for an order that I never asked for. I never approved or signed up for recurring charges or delivery. Tried sending an email to the email address listed in their email about the order (that had gone to my spam folder) and that email bounced back as undeliverable. First attachment is a screenshot from the email with their email address. Second is a screenshot of the bounced email.

  Business response

  08/02/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a charge on my bank account for ******. I did order products a month ago and was not satisfied with the product but I thought I was just stuck with the product. Today I saw another charge on my account for another ******. I didn't order anything. I would like my money back.

  Business response

  07/28/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer response

  07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a charge of $198.78 on credit card. Tried to find contact information to cancel any shipment, and charges but was very hard to find any contact information to request cancellation. I do not want any further shipments of the items, and do not want any further charges made to my credit card. I ordered ONE time KETO ATV gummies, which i did not drop weight, and noticed this morning that an unauthorized charge was made on transaction date 7/19, posted date 7/21 by SprSlim*DQ19Sandusky OH **** I did inform the bank, and cancelled my creditcard.

  Business response

  07/28/2023

  Hello J,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we issued a full refund of $198.78 on 07/26/2023 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am receiving recurring charges of $198.78 on credit card. Tried to find contact information to cancel any shipment and charges but was very hard to find any contact information to request cancellation. I do not want any further shipments of the items and do not want any further charges made to my credit card.

  Business response

  07/25/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been charged ****** twice for a product I did not order. I would like a full refund and cancel this fraudulent agreement. I don't use this product. I don't want this product. I'm 6'2 188 pounds i don't need any weight loss gummies.

  Business response

  07/25/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund of $198.78 for the last order in July, without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged $198.78 May 8th and $198.78 July 21st along with $59.99. I did not receive any products and do not want to receive any of your products. I want a full refund for all transactions. Cancel my account for any other shipments .*******************************

  Business response

  07/25/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 07/21/2023 for 5 Bottles of ProFast Keto+ACV Gummies for which you paid $198.78 and 2 bottles of ProFast Keto+ACV Cleanse for $59.99. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.
  
  As a one time courtesy, we went ahead and issued a full refund amounting to $258.77 today, 07/25/2023. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ordered (1) Bottle of a product for $39.00, my card was charged twice. First Charge $59.00 ($20.00) over authorized charge. Second (2nd) Charge fully Unauthorized is $198.78. Both on the same day less than 2 min apart. Intentional Fraud and Theft. I did not authorize future orders on any type of plan or automatic refill schedule. This is pure Theft Attached are charges from my Bank statement. Note the Date and charge amounts. The $198.78 seems to be the fraudulent No. If there are no complaints or stop payments they continue their theft operation.

  Business response

  07/12/2023

  ********************,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (ProFast Keto+ACV Cleanse - 2 Bottles) for which you paid $59.99. 
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion. 

  We went ahead and issued an additional refund of $129.39 today as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 26 I was charged $119 for keto gummies. I never received them. When I contacted the phone number I found they said they were delivered and to contact postal service. Postal service eventually returned my call and said they were delivered. Chalked it up to my loss because we have terrible postal service in my area. On July 1 I was again charged $119. When I contacted the number again they say they can only refund half of the amount of $59 on something I am not receiving and will not let me speak with a supervisor. My contact was ***** She said she checked with a supervisor for me and they said no more refund. I could hear her breathing in the phone the whole time she said she was checking so I dont think she did anything but sit there for a bit. Just wanting my money back.

  Business response

  07/10/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund of $119.49 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  06/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am receiving recurring charges of $198.78 on credit card. Tried to find contact information to cancel any shipment and charges but was very hard to find any contact information to request cancellation. I do not want any further shipments of the items and do not want any further charges made to my credit card.

  Business response

  07/05/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order in June without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩