Business ProfileforRooms To Go

I wish I could have read these reviews before ordering. Our home burned down and we ordered our 2 boys' bedroom suits from rooms to go on Sept 2nd with a delivery date showing November 14th. We originally had the furniture going to a family member's house because we were still in temporary housing and hadn't closed on our new home. The week of Halloween we called and tried to have the furniture delivered to our new home so we wouldn't have to transfer it from one home to the other, they originally agreed and weren't going to charge us extra or move the delivery date. Then 3 days later, they called and said we owed them over 300$ for changing the delivery address and it would now be a long distance, so we said forget it and just have it delivered to the original address they then told us that would move the delivery to November 18th so we agreed. On November 18th we called to verify the time someone would deliver since it needed a signature to which we were told the new delivery date was November 21st. We then told them that this was unacceptable to keep moving the dates on us as it needed a signature and we had people waiting on that furniture for us, customer service told us that it was a mix-up on their website and we should have never been told November 18th because they don't have a truck that delivers in our area on Mondays. I explained that was their mess up and they should do better and still deliver our furniture where I was pretty much told tough luck and no solution was provided at all. Now it is November 21st and they just called saying the truck broke down and we could expect our furniture anywhere between 5-9 PM. It has been an absolute nightmare dealing with them to get 2 bedroom suites that were ordered over 2 months ago and calling their customer service number does nothing because they are pretty much there to tell you sorry not resolve any issues you have.