ComplaintsforAsurion UBIF Franchise, LLC

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an extended warranty on a baseball bat I bought at Dick's Sporting Goods in 8/2022. The warranty is through Asurion. I have attempted for 27 days to have my claim processed and have had to resubmit my paperwork four times. Every person I speak to on their customer service line tells me a different answer on what needs to be corrected on my paperwork and make promises things will be resolved in timelines that are not met. I have asked for supervisors and the escalation department and repeatedly are told no one is available. I just received a call back from an agent that said he is in the higher chain of claim approval but yet again NOT a supervisor. He stated that after the 27 days my claim has been reviewed successfully and moved to the next phase, requiring photos. When asked why photo's were not requested from the beginning of the process which would be more efficient, he had no response and again could not send me to a supervisor. This company has the WORST customer service and claims process that is clearly created to **** of customers, so they stop filing claims and not receive payment for their broken product. This process is ridiculous, and I want not only a full refund of my item but also of my warranty money.

  Business response

  09/04/2024

  August 26, 2024
   
  Better Business Bureau, Inc.
  Southeast ******* and *************
  ************************************************************************************************************
  
  Re:  **** ******* - Complaint ID# ********
  
  To Whom It May Concern:
  
  This letter is to acknowledge receipt of your correspondence from **** ******* - Complaint ID#********.  Assurant takes consumer feedback very seriously.  We have fully reviewed this matter and this complaint involves an extended service contract administered by Asurion.  
  
  As this customers complaint involves an Asurion service contract, please kindly redirect this matter to Asurion for resolution and response. Please note, our company is not affiliated with Asurion, nor do we process any claims for them.
   
  Thank you for allowing us the opportunity to review and assist with your concerns.
  
  Sincerely,
  
  ***** *.
  Executive Resolution Specialist
  Federal Warranty Service Corporation
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a phone from Amazon and 2 year coverage from assurion LLC. When my phone broke, I filed a claim, and had to go back and forth with these people for over a month to get it fulfilled. When they'd finally made a decision, I asked if that insurance would cover the current phone or did I need to purchase it again. I was told that since it was the same exact phone the insurance was good for another year. Well the same thing happened and I tried to file the claim and they said I didn't have insurance! They disconnected numerous times when I asked to speak to someone else I had to keep calling back tossed from person to person. They told me all calls were recorded so I told them to pull the claim call a d see what I was told! They are selling 2 year coverage insurance that literally is a one and done insurance! I was told of a claim is filed then it's no good! That is misleading! Then to have employees that just told me what I wanted to hear is ridiculous! I've contacted Amazon and this has been back and forth for 2 days now and every new person I talk to had no idea what's going on and I've literally wasted days on the phone and online with these people! At both Amazon and asurion! The lady from asurion said Amazon owns them so go call them. Amazon sent a request to the actual seller of the phone and asked them to reimburse me just to get rid of me! The seller of course said that's on Asirion. They are the ones that sold me the insurance! I've asked that since they won't honor that would Amazon refund all my money on every insurance coverage I've bought from them since its not 2 ,year insurance it's literally one claim Insurance. Everyone I've tried to contact just passes me to another person! This is awful when a billion dollar company fights to keep my 300 dollars! I'm looking to have my insurance coverage that I purchased on 3 items refunded to my Amazon balance. Or for the amount I paid for the cell phone that is now broke for the 2nd time.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Good day, I am asking for your help in hopes that you can assist me with this fraudulent charge. Attached please find the proof of non-repair of my phone. They refused to fix it again. I left the company and within 20 minutes my phone started receiving the text attached (AS EVIDENCE). Then I was not able to hear receiving calls and people could not hear me when I called them. I I called them as soon as I got home from my neighbors phone to advise of problem . They advised me they were ready to close to go back the following day. That same evening my phone went completely dead. The next day once I went back and showed them my phone they said they couldnt do anything about it and they would not be responsible. The only reason I a decided to repair the phone and pay so much money was because this phone had sentimental value to me. It was bought by my late husband, and I was guaranteed by them that all parts were original from apple. I advised them I did not want them to charge my card for service not rendered. They went ahead and still charged the my credit card anyway and I have been disputing this since November by calling them and also reported and tried stopping the payment with my credit card company. I have reached out multiple times to my credit card and they advised me it would take 2 billing cycles to investigate. After waiting 4 billing cycles and contacting my credit card company numerous times to follow up and check on the status of my case. I finally spoke to a supervisor that directed me to file a complaint with you, in order to be refunded my money. I am attaching the same information I sent to the dispute ***** of my credit card. and I was told to resend it again so that you can finally assist me with this unfortunate situation in order to solve this dispute and close my case and hopefully receive my credit. As you can see This charge is excessive for a repair that is not even justifiable with parts that are not authentic and repair was not done. Broken not even 24 hours after repair. Please assist me with this as it is not fair as a costumer to go through this situation. If you need additional information, please contact me ************.ILEHERRERE ************ Sent from my iPhone

  Customer response

  03/21/2024

   

  U BREAK I FIX  
  South Miami
  7204 Southwest ***********
  South Miami, *************************** | View Store | Start a Repair

  
  

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