Business ProfileforAsurion UBIF Franchise, LLC

I purchased an extended warranty on a baseball bat I bought at Dick's Sporting Goods in 8/2022. The warranty is through Asurion. I have attempted for 27 days to have my claim processed and have had to resubmit my paperwork four times. Every person I speak to on their customer service line tells me a different answer on what needs to be corrected on my paperwork and make promises things will be resolved in timelines that are not met. I have asked for supervisors and the escalation department and repeatedly are told no one is available. I just received a call back from an agent that said he is in the higher chain of claim approval but yet again NOT a supervisor. He stated that after the 27 days my claim has been reviewed successfully and moved to the next phase, requiring photos. When asked why photo's were not requested from the beginning of the process which would be more efficient, he had no response and again could not send me to a supervisor. This company has the WORST customer service and claims process that is clearly created to **** of customers, so they stop filing claims and not receive payment for their broken product. This process is ridiculous, and I want not only a full refund of my item but also of my warranty money.