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          Find a Location

          Residential Elevators, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Residential Elevators, LLC

              2958 Wellington Cir #100 Tallahassee, FL 32309

              BBB Accredited Business

            • Residential Elevators, LLC

              2910 Kerry Forest Pkwy, D4-1 Tallahassee, FL 32309-6892

              BBB Accredited Business

            Business ProfileResidential Elevators, LLC

            Elevator Installation
            Multi Location Business
            BBB accredited business

            Contact Information

            2958 Wellington Cir #100

            Tallahassee, FL 32309

            Visit Website
            (800) 832-2004

            Want a quote from this business?

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            Customer Reviews

            1.14/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 9/26/2022

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Residential Elevators, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Residential Elevators, LLC

                2958 Wellington Cir #100 Tallahassee, FL 32309

                BBB Accredited Business

              • Residential Elevators, LLC

                2910 Kerry Forest Pkwy, D4-1 Tallahassee, FL 32309-6892

                BBB Accredited Business
              Location of This Business
              2958 Wellington Cir #100, Tallahassee, FL 32309
              BBB File Opened:
              3/6/2014
              Years in Business:
              28
              Business Started:
              5/23/1996
              Business Started Locally:
              5/23/1996
              Business Incorporated:
              11/18/2011
              Accredited Since:
              9/26/2022
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 636 for this business, issued by Florida Department of Business and Professional Regulation. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Florida Department of Business and Professional Regulation

              1940 N. Monroe St.

              Tallahassee FL 32399

              (800) 342-7940

              https://www.myfloridalicense.com/dbpr

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Residential Elevators
              Business Management
              • Mr. Thomas Hance, CEO
              • Mr. Rhyse Boeneke, Vice President of Sales, FL
              • Krystal H Bowdry, Director of Customer Service
              • Mr. John Welden, CFO
              Contact Information

              Principal

              • Mr. Thomas Hance, CEO
              • Mr. Rhyse Boeneke, Vice President of Sales, FL

              Customer Contact

              • Mr. Thomas Hance, CEO
              • Mr. Rhyse Boeneke, Vice President of Sales, FL
              • Krystal H Bowdry, Director of Customer Service
              • Mr. John Welden, CFO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/31/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have a residential elevator that was installed by this company in my home. The elevator is not working and I notifed them back in AUGUST as to the problem. They have yet to come and repair it. Instead, they continue to make service appointments a couple of weeks in advance and confirm the appointment the day prior. Then, on the eve of the appointment, they send an email with a cancellation and a new date for a few weeks later. They offer no explanation for the cancellation and never even call to advise or explain. We continue to take off of work in preparation for the appointment which is then cancelled with no reason given. Each time this happens I call them and they promise me that the next appointment will take place. It has yet to happen. They just now cancelled my appointment for early tomorrow morning after confirming it earlier today. This is the FIFTH time. This is unacceptable and unprofessional and I have had enough. They should be held accountable for the way that they conduct business. I need the elevator that they installed repaired. I know this is a luxury item to have in a home but we have it for a reason and need it to be operational. Thank you.
              Read More
              Read 9 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Julie B

              09/12/2024

              Stay FAR AWAY from this company. They are negligent, unsafe, unresponsive, and bald-face liars. I have been waiting nearly 4 months to have my elevator repaired. Each time my appointment day arrives, I get a call with some new excuse as to why they can't come. The first time, the technician went to the Emergency Room that morning, the next appointment (pushed out a MONTH later), the technician got in a car wreck the day prior. The next TWO appointments, the technician called in and couldn't come. I live in a four-story townhouse with a newborn baby and a toddler, both of which have bedrooms on the 4th floor. This is the WORST company I have ever dealt with, to the point where I am in tears. I am livid. I am upset. I am at a total loss. I would hire a different company but no one else services the type of elevators that Residential Elevators install. I will be submitting a formal complaint.
              Read 6 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

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