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          Find a Location

          Trax Federal Credit Union has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Trax Federal Credit Union

              3710 N 50th St Tampa, FL 33619-1416

            • Trax Federal Credit Union

              3305 Lakeland Hills Blvd. Lakeland, FL 33805

            • Trax Federal Credit Union

              1209 Kingsway Rd Brandon, FL 33510-2511

            • Trax Federal Credit Union

              36239 SR 54 Zephyrhills, FL 33541

            • Trax Federal Credit Union

              1701 W. Baker St. Plant City, FL 33563

            Business ProfileTrax Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            3710 N 50th St

            Tampa, FL 33619-1416

            Get Directions
            Visit Website
            (813) 800-8729

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This is a credit union offering checking, savings, loans, visa, money market, cd's, and online banking.

            Business Details

            This is a multi-location business.

            Find a Location

            Trax Federal Credit Union has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Trax Federal Credit Union

                3710 N 50th St Tampa, FL 33619-1416

              • Trax Federal Credit Union

                3305 Lakeland Hills Blvd. Lakeland, FL 33805

              • Trax Federal Credit Union

                1209 Kingsway Rd Brandon, FL 33510-2511

              • Trax Federal Credit Union

                36239 SR 54 Zephyrhills, FL 33541

              • Trax Federal Credit Union

                1701 W. Baker St. Plant City, FL 33563

              Location of This Business
              3710 N 50th St, Tampa, FL 33619-1416
              BBB File Opened:
              10/10/2014
              Years in Business:
              89
              Business Started:
              6/8/1935
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 236777 for this business, issued by Florida Office of Financial Regulation

              These agencies may include:

              Florida Office of Financial Regulation

              101 E Gaines St

              Tallahassee FL 32399

              (850) 487-9687

              BBB records show a license number of 24703 for this business, issued by National Credit Union Adm.

              These agencies may include:

              National Credit Union Adm.

              601 Pennsylvania Ave NW Ste 600S

              Washington DC 20004

              (202) 638-5777

              Alternate Business Name
              • Trax Credit Union
              Business Management
              • Mr. Peter Giorgianni, President
              Contact Information

              Principal

              • Mr. Peter Giorgianni, President

              Customer Contact

              • Mr. Peter Giorgianni, President
              • Ms. Anna Lampinen, Sr Vice President Operations
              • Mr. Rich Seubert, Assistant Vice President
              Additional Contact Information

              Fax Numbers

              • (813) 623-1291
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/21/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On 08-21-2024 my father was informed by his bank (Trax Credit Union) that his account had been charged $278.00 VIA ***************** in ******** **. He does not have a policy with that company. He asked the ** to dispute the charge and they refused. Stating that it was his responsibility. He asked for his account number and bank card be changed and they refused to do that as well. They then proceeded to tell him that they will no longer be able to issue him a new card or account because this has happened too often. This has only happened three times, he does not use his card on websites or any other common card skimming locations. He is 65 and therefore does not use computers or smart phones, so for him to have to dispute the charge on his own is very taxing, confusing, and stressful for someone his age. We will dispute the charge, but he will have to change his account. He lives on a fixed income and cannot afford for this to be a common occurrence. We would like someone to be aware of the practices of this establishment.
              Read More
              Read 14 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Johnson R

              09/30/2024

              Disappointing Experience with **** I recently had a subpar experience with TRAX collection department. Despite being informed of a 10-day ***** period by local branches, the corporate office contradicted this policy. Unsavory practices included: Same-day payment demands without authorization ***************** withdrawals Unprofessional and condescending communication from department heads - Refusal to provide a signed contract copy Formerly, I held TRAX CU in high regard. However, their questionable business practices and lack of Better Business Bureau (BBB) registration have led me to advise others to explore alternative credit unions. Seek alternative credit unions with better customer service and transparent policies.

              Trax Federal Credit Union Response

              10/01/2024

              We are unable to substantiate this complaint as we are unable to verify that ******* ****** is in fact a member with Trax Federal Credit Union.
              Read 5 More Customer Reviews

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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