Business ProfileforTampa General Hospital

I hope you listen to your recorded calls at 3:15 pm today at ************************** Center I was gaslighted for 20 minutes. My appt. was at 12:00 pm and would not let me have my appointment until I had a referral. I kindly said mind I to come back when you receive the referral made an appt. The girl in window 2 at 12:00 pm checking me in said to come back at 4:00 pm I said ok. I called my doctor before I went to my 4:00 appt. to see if *** requested a referral my doctors office said no and they would send it to them. I called left a message with scheduling ***** and left message stating this was the 2nd time I was refused at *** and I would like to know if the referral was there and if not could they please call me back it's a 911 for me to know so I don't have to drive there. ***** didn't take responsibility of ANYTHING just gaslighted me for 20 minutes with the message I left I would have thought she would gather information before calling me back. She came in strong and was the most disrespectful customer service to another human trying to get a problem solved so I could get a mammogram She told me to stop talking over her she (listen to recording) to busy gaslighting. She was LOUD I asked her to please stop yelling at me she said that's how she talks so naturally I got aggregated,. ***** said Because, the girl at the window 2 told me why I needed a referral was beyond her, other wise gaslighting again, Come to find out I DO NOT need a referral 4 hours I delt with this and no mammogram I was sick to my stomach after the conversation at 3:15 PM I went to facility to talk to office manager as ***** told me to go to.The office manager. wasn't available come back later. I canceled my appt. for 4:00 pm. I was in so much stress and anxiety I was afraid to even get the mammogram. So No Mammogram was preformed. I would like an apology from ***** and or communication education.Empathy is lacking ***.

Hello ***,

Thank you for reaching out and making us aware of your concern. I am sorry that your experience has been less than our best. I would like to have one of our Patient Relations Liaisons help you to resolve this issue. If you could please contact our department at ************************ or by calling, ************ we will be happy to assist you.