ComplaintsforVector Solutions

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 28, 2024, an Education Advisor (***************************) invoiced my Vector Solutions account for a one year subscription of AEC PRO. My charge card on file was automatically charged for this self-renewing subscription in the amount of $449.00. I did not contact Vector Solutions to charge any training in 2024 and I certainly did not approve a self-renewing subscription. The last contact I had with Vector Solutions was in March of 2023 and only for a one-time charge for training modules. I just recently came across the email sent on March 28 indicating the invoice. I called Vector Solutions and told them that I did not authorize the initial invoice and that I wanted the charge reversed. Vector Solutions denied my request and said that since I was notified and did not challenge the charge that it would not be reversed. I think it is fraudulent to set up an invoice for a service that was not requested and then say that since I did not challenge the invoice that I was not expecting to get that I would be charged for it. I have requested that Vector Services delete my account and delete my charge card, but so far all they have done is stop the automatic renewal of the subscription that I did not request in the first place.

  Business response

  07/25/2024

  Hello, We are sorry for this misunderstanding and are taking the steps to turn off auto-renewal on this customer's subscription for his next cycle in 2025. Attached is a screenshot of the subscription terms that were agreed to upon original purchase in 2023 which does authorize RedVector to automatically renew the subscription each cycle and the reason he was re-charged in 2024. However, if the customer no longer wants the subscription, we will turn it off for the future.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they allowed an account to be opened in my name without my knowledge or permission by ********. even though I have never accepted the account the keep sending me emails in relation to this account. I consider it a severe security risk to leave this account out there in my name. In addition, I am sure vectron is charging **** a fee for the account it is packing the fees by allowing this account to exist..

  Business response

  10/16/2023

  ************************* uses Vector Solutions for student training. ******************************* is currently an active user on the ************************* - Student site. *******'s account was originally created on August 16, 2021 when the University sent us a spreadsheet of students to upload to their site. On August 28, 2023, ************************* sent us another spreadsheet with student data to upload. ******************************* was listed on this spreadsheet, so he continues to have an active account on their Student site. 
  
  The reason why ******* continues to receive automatic emails from the system is because there is training that is assigned to ******* that needs to be completed. Until the assignments are complete or expire, ************************* has their site settings set up to send reminder emails every week. 
  
  *******'s account, as well as the reminder emails, are all managed by *************************'s administrators or Training Coordinators.

  Customer response

  10/24/2023

   
  Complaint: 20688491
  
  I am rejecting this response because:

  I would like to point out that even though the account is in my name ********************** does not recognize that I have any rights or authority over it. So why would I accept or acknowledge an account from this organization when I have no confidence in them recognizing any rights. In addition,I would cite vectors own Privacy Policy which I have pasted the relevant section below. It clearly states that I can Opt Out by contacting their support staff to remove my information. I have attempted to do this and after I have been ignored, I filed my complaint.

  
  WHAT IS VECTOR SOLUTIONS OPT-OUT POLICY?
  You may at any time request a copy of the personal information that you provided and elect to revoke (opt-out) the information provided. We reserve the right to review and in our sole discretion decline your request or deny it as permitted by law.
  In order to opt-out, you may contact your employer, your System Administrator, or Vector Solutions at support.lms(at)vectorsolutions.com. Vector Solutions will accordingly furnish you with a copy of your personal information or change its records to remove your personal information.
  If you opt-out of providing your personal information,Vector Solutions will no longer use your personal information or share it with third parties. However, keep in mind that your opting-out of providing personal information may inhibit or cancel your ability to fully utilize www.VectorSolutions.com or any of our Websites to subscribe for Vector Solutions courses and to access or use some other features.
  
  Sincerely,
  
  *******************************

  Business response

  10/27/2023

  Hello, our records indicate we last communicated with ******************************* in 2021 (see attachment), noted his concern, but because his account belongs to the University and it is the University who manages what information they input and who they assign training to through the Vector system, we advised ****************** to reach out to his University administrator and provided the University contact's email address. Once ******************** speaks to the University contact, they will then be able to decide whether or not they would like to approve his request and remove his account.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Recap: We sent an email with an error message several times dating back before the renewal, that stated we never got set up or implemented successfully as per the contract. We were billed and paid for year 1 without any service. The company's rep never spoke to us, failed to train us, as per the agreement before autorenewal, as such we canceled for year 2. Convergence LMS - Setup and Administrator Training (One-Time)?System setup, implementation, and testing performed by Convergence Training Engineer ?Includes one-time import of organization hierarchy and historical completions0.00 ?Dedicated trainer to instruct administrators on use of system oNot provided or if it was none of this would have occurred ?Training delivered via online meeting or webinar 1.1. Access and Use. Vector Solutions will provide Client a non-exclusive, non-transferable,revocable, limited license to remotely access and use ********************** products and solutions identified in Schedule A (the Services) and,unless prohibited by law, will provide access to any persons designated by Client (Users). For avoidance of doubt, licenses are issued on a one user per one license basis and once granted, are not transferable to other users. If our IP was never set up to use this (per email), then how was this contract ever enforceable? (please advise and i will forward email thread, the picture is now showing in an upload.)2.2.5 Subject to the Minimum Annual Commitment: Users inactivated in a given contract year will not count towards the total number of Named Users in the year following such inactivation unless reactivated. we havent been using so why did this renew at full cost?? *********** appears in conflict with contract that states all users should have been deactivated. WE ARE LOOKING FOR A REFUND FOR YEAR 1 DUE TO UNSATISFACTORY COMPLIANCE TO THE CONTRACT AND FULL DISMISSAL OF ANY FUTURE CHARGES AS A RESULT OF THIS CONTRACT NOT BEING EXECUTED AS DEFINED.

  Business response

  12/28/2022

  Electronic records show our software was used by the client with course completion history up through Fall of 2021 and communication was happening between Vector representatives and the client. Due to the use of the system during this time, we can not refund their payment for this period. However, Vector is allowing the client out of their current contract and have closed the upcoming renewal. We will also forgive the outstanding balance.

  Customer response

  12/29/2022

   
  Complaint: 18624320
  
  I am rejecting this response because it does not show that you ever successfully implemented this, and the contract therefor never should have began. 

   

  We need a refund for year 1.
  
  Sincerely,
  
  *********************

  Business response

  01/03/2023

  As we have worked with different client contacts in the past, it appears there may be a misunderstanding regarding use of the solution. The attached report shows the solution was implemented and courses were being completed by users of the client from March 2019 through September 2021. Due to this use of the system in which the customer received the value from the ********************** material, we can not refund payment for year one. However, Vector is allowing the client out of their current contract, closed the upcoming renewal, and is forgiving the outstanding balance.

  Customer response

  01/04/2023

   
  Complaint: 18624320
  
  I am rejecting this response because: the document uploaded proves they didnt complete training or get us into any librarys.  As such, this supports my claim that they are charging us in error and we are not liable for this invoice. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  The ************************** in **********, *********, has made attempts to terminate a Target Solutions Edition Premier Membership with Target Solutions Learning, LLC. The membership was for training purposes for our fire department. The ************************** is comprised of volunteers and they asked for my assistance as they have not received a response from Target Solutions Learning, LLC despite a number of attempts, about how to terminate the membership. The ************************** has not accessed the membership services since 2021 but continues to be invoiced by Vector Solutions and has been unsuccessful in terminating the agreement. I called ****************************, on 10/28/22 and was referred to email ************************* at *************************************** An email was sent to ****************** asking that our membership be terminated immediately but no response has been received.

  Business response

  11/14/2022

  We have looked into this complaint and our records show that we did not receive notice of cancellation intent from the client within the stated timeline ahead of renewal in the agreement. If our records are not correct and timely notification was provided, we are happy to work with the client to remedy the situation. We will be communicating directly with the new contact provided with this BBB issue to work through this.

  Customer response

  11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as we receive a phone call or email to get this matter resolved.  To date, there has not been any response to my inquiry sent.  I can be reached via email at ************************** or ************.
  
  Sincerely,
  
  ******** ******************

• Initial Complaint

  06/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have paid $149.00 for all 14 hours of continuing education classes and completed (passed) all classes in March. The DPBR still has not received the information from Vector Solutions and my license will expire in 2 months. I have called many, many times and also faxed them the information showing the shortfall (all 14 hours) and they still will not help or contact me back. I have no option but to take the classes again with another company. I have been calling them since early April. Please please help me to get them to send info. to the state!

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/06/17) */ Thank you for being a valued Vector Solutions customer and for taking the time to share your experience with us. We are sorry for the recent difficulties you encountered with your coursework and have determined that a technical issue created the problem. We appreciate the feedback and are glad that your issue has been resolved. As a teachable moment, we have shared your comments with the appropriate team members to ensure we always provide the highest level of customer service to our clients. Many thanks.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  PLACED AN ORDER FOR 32 HOURS OF TRAINING. ONLY 28 WERE OFFERED. THIS DID NOT MEET FLORIDA TRAINING REQUIREMENTS. BACK AND FORTHER WITH JESSICA P. ON REFUNDS AND DELYS AFTER DELAYS IN GETTING A CHECK. PROTESTED WITH CHASE BANK, WHO CREDITED MY ACCOUNT. GOT AN EMAIL MAY 15 FROM JESSICA ::: Thank you for the information, we have cancelled the check refund and will allow for your bank to dispute the charge. Have a great day and weekend! Regards, Jessica P BANK SAYS THEY DENIED. I want a check mailed to my home address for $749 within 5 days

  Business response

  06/28/2022

  Consumer Response /* (3000, 10, 2022/06/27) */ After many attempts failed, I disputed my credit card charge and got my money back recently. I would like to leave a poor report in these folks Thank you. ****** *. *******, ****, *** **** ********** ***** **********, ** XXXXX

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last year my PMP Certification was due to expire on September 7, 2021. I needed continuing education units to keep up my certification, and I could not find any local training opportunities due to the pandemic, so I found Vector Solutions on-line and signed up for their 12 month project management package. I took all the courses I needed by September to renew my certification. I knew the 12 months were up towards the end of May 2022 so during April and May I took some other courses to put towards my next expiration on September 7, 2024. I was not aware that I had an auto-renewing subscription, especially since in my account with Vector Solutions it indicated that the courses I had flagged as being interested in had a yellow triangle with an expiration date of May 26, 2022. It appeared my 12 month project management package was set to expire on May 26, 2022. However on May 26, 2022 at 7:35 am I received an e-mail indicating it had been renewed. On that same day I tried calling the company at 12:33 pm but there was no answer and no voicemail, so I ended up sending an e-mail at 3:44 pm asking for a refund. I finally received a response today, June 1 at 6:07 pm stating that they do not issue refunds after payments have processed and that they sent two reminders. I have searched my e-mail inbox, spam and trash for "vectorsoluctions" and have only come up my submission confirmation from May 26, 2022, so maybe a different e-mail for their notices, I don't know but can't confirm receipt. As I stated in my May 26, 2022 request for a refund to Vector Solutions, I didn't realize it was an auto-renewal, I appreciate the year I paid for and agreed to, but I no longer need the services and I'm not financially in a position to just give money for something I do not have a need for. I would appreciate any assistance in getting a refund.

  Business response

  07/21/2022

  Business Response /* (1000, 10, 2022/06/30) */ Thank you for being a valued Vector Solutions customer and for taking the time to share your experience with us. We are sorry for the recent difficulties you encountered with your coursework and have determined that a technical issue created the problem. We appreciate the feedback and are glad that your issue has been resolved. As a teachable moment, we have shared your comments with the appropriate team members to ensure we always provide the highest level of customer service to our clients. Many thanks. Consumer Response /* (3000, 12, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not applicable to my complaint. I did not encounter difficulties with my coursework. In fact I completed all coursework that was needed to keep my certification that was set to expire on September 7, 2021. My complaint was that I signed up for a 12-month project management package that showed all signs that it would expire on May 26, 2022 but instead it auto-renewed. I would like it to keep it's expiration date of May 26, 2022 and a refund for auto-renew of another year. If by chance it was a technical issue on their part that created the problem with showing misleading or incorrect information in my account, then that is their mistake and I should be entitled to a refund as part of the "teachable moment." Business Response /* (4000, 14, 2022/07/06) */ Thank you for being a valued Vector Solutions ******** and for taking the time to share your experience with us. We are sorry for the recent difficulties you encountered with your coursework and have determined that a technical issue created the problem. We appreciate the feedback and are glad that your issue has been resolved. As a teachable moment, we have shared your comments with the appropriate team members to ensure we always provide the highest level of ******** ******* to our clients. Many thanks. Business Response /* (4000, 17, 2022/07/07) */ Our subscriptions are designed to auto renew automatically. Redvector followed its billing policy by providing the ******** advance notice of their upcoming subscription renewal and the ability to cancel their subscription. The ******** failed to notify Redvector of his intent to cancel the subscription prior to the subscription renewal date and therefore, the charge was deemed valid and refund was denied. Consumer Response /* (4200, 19, 2022/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The first rebuttal is word for word the same response previously received. The next rebuttal received a day later does not address the unknown "technical issue" mentioned in their first response and first rebuttal that they state caused the problem. My RedVector account clearly showed a yellow triangle with an expiration date of May 26, 2022 on the courses I flagged but had not taken. If it was going to auto-renew then there should not have been an expiration date shown. This is very misleading, especially when this is not a product that changes that would justify an auto-renewal for a year at a time.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I engaged Red Vector, an online training content provider, in order to satisfy a biennial professional licensing requirement. Apparently Red Vector has a default auto-renew policy wherein my credit card was charged $449 for another year of training, which I do not need. We missed the email notifications that they claim to have sent and only noticed the mistake when reviewing our credit card statement. I first called and then wrote requesting a refund, only to receive a denial. I have not used the services for which I was charged. Red Vector's position on this issue is unreasonable, predatory and unethical.

  Business response

  03/02/2022

  Consumer Response /* (2000, 13, 2022/02/28) */ I wanted to thank you for your help with this matter. The company refunded my fee. Thanks again for the assistance.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In 2019 I enrolled in AEC Pro Subscription for approximately $400. In Nov 2020 I received an email about autorenewal which I had signed up for, but after review of the service for a year I canceled the service within the contract time frame. RED vector stilled billed me for the autorenewal. I had to stop payment and file fraudulent charges with my bank to get my money back. In 2021 I received another email that they are going to auto renew my subscription that I do not have with them. I have emails from Nov/Dec 2020 stating to remove me from the service. In 2021 I have called them to get myself removed, left a message. I have sent two emails to get removed. I have received an email response from them stating I would be removed from the service. However, they have pinged my bank twice trying to bill me again this year, and they have sent emails stating as much. This company is harassing me and is wasting my time dealing with their fraud and attempted thefts.

  Business response

  01/18/2022

  Business Response /* (1000, 10, 2021/12/23) */ We sincerely apologize for this issues created for our customer. A request was made for refund beyond our transaction date. At that time we did remove his autorenewal and removed his credit card information from file. While he was incorrectly notified of autorenewal, we did not make attempts to further charge him. I have included two images that show communication that occurred on 12/11/20 and again on 11/11/21. Again, we are apologetic to the issues created but have taken all steps on our end to prevent additional interactions. We would like to consider this matter closed with our apologies.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩