ComplaintsforStress Free Property Management

• Initial Complaint

  11/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I rented a house from Stress Free Property Mgmt in ************* and moved out 9/29/2024. My Security Deposit was $1750 and I received my very-shorted refund $1555. I had thoroughly wiped-out the oven, which was reasonably clean, but did not run the oven's Self-Clean option. Also, the lawn was just mowed. They charged an unbelievably criminal $195 for Clean Oven and ************* I was not to trim and manicure the entire lot, and the oven was barely dirty, a fair charge of $50 at most! They have a brutal, pathetic history of over-charging/cheating many departing tenants - it continued with me.

  

  Business response

  11/08/2024

  November 8,2024
  
  RE: Complaint ID#:********.
  
  Dear Better Business Bureau,
  
  We are in receipt of the complaint filed by ***** *****. We understand he may not agree with the amount he is being charged. 
  
  We billed $125 for lawn service and $70.00 for oven cleaning.
  
  Given the size of the lot (both front and back yard), the overgrowth of all bushes and weeds in the driveway, this is the reason the amount is $125. We had to pay to get the entire property serviced because the lawn was not mowed as Mr ***** indicated in his complaint. 
  
  The $70 charge to clean the owner, Mr ***** failed to clean the oven, this is the reason he was charged.   
  
  Our desired Resolution:
  
  Mr. ***** should have given us the opportunity to discuss this matter directly.  At this time, he is not entitled to a refund because he caused damage to the home and failed to conduct repairs prior to vacating the property.
  
  
  Sincerely,
  
  Sensible Property Management 

  Customer response

  11/10/2024

   
  Complaint: 22518578
  
  I am rejecting this response because:
  
  Stress Free Property Mgmt, you are ABSOLUTE CRIMINALS! I thoroughly wiped-out the SELF-CLEANING oven, that was barely even messy, all it needed was to VERY EASILY run the self-clean option. Charging $70 instead of a FAIR $10 is a CRIME!

  I was unaware of having to manicure the entire lot that had a few small weeds, and the lease does not even mention trimming bushes! Most leases do not require total lawncare; the lawn WAS mowed before I departed, even so, a mowing charge of $40 to $50 is more than enough! I paid someone $35 for mowing, the owner should pay for other lot care, charging $125 is another crime.

  Your statement to me "At this time, he is not entitled to a refund because he caused damage to the home and failed to conduct repairs..." I caused NO damage whatsoever, there was nothing to repair!! This statement is simply dumb and IGNORANT.

  Stress Free Mgmt, you extremely overcharged me, just like many past tenants. It's called gouging and swindling, your business is DISPICABLE!

  ***** *****

• Initial Complaint

  10/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am filing a formal complaint against Sensible Property Management for unethical business practices.

  

  Business response

  11/11/2024

  We had professional cleaners clean the unit to standards before move in, however the initial issues reported were non-emergency. Although the unit was cleaned by professionals the tenant did not feel it was up to their standards.

  The tenant was allowed to move out with no early termination penalties since there was hurricane damage after their complaint was filed. 
  
  

  
  

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into this apartment an within three weeks I started to experience a bug issue. In my lease it says I am responsible for the exterminating so for two weeks I sprayed, bombed used borax and nothing has helped. I contacted the property management company and they had their exterminating company come out and exterminate. all he did was spray a can of something in the apartment, then he walked the outside with the spray. Within approximately a week or so the bugs were back. They offered to have their tech come back out but I told them it didn't work the first time and that I will be hiring my own exterminator. I contacted two companies and both came and inspected the apartment and identified where the source was coming from. Both companies indicated that all baseboards should be caulked and the front door fixed since that is where the bugs are coming from. It has been an ongoing situation since I have moved in here. I ended up in the hospital this past week and was released on 8/23/24. Turns out I have a blood clot in my left lung as well as psychosomatic disorder which causes very painful chest and stomach pains and the reason I had to go to the hospital. I am a 62 year old women that has had lung cancer not long ago and can not physically make the repairs that need to be made. I am at a loss and don't know where to turn but these people should not be allowed to get away with this type of situation. I feel I am being taken advantage of due to my age and not being as educated on how to handle this type of situation. I am hoping that you can help. I have spent a lot of money trying to keep these bugs away and now I will be spending $170 for an exterminator to come out and properly do the job. I have sent them many pictures and all I hear is they can't identify them because the pictures are to blurry. I told them I shake due to a nerve condition. I have a two minute video which shows the bugs but they have no interest in seeing it. Please help!!

  

  Business response

  09/03/2024

  Our company has provided pest control services for ************************* unit and when the tech arrived at the home, he treated the property but also noted there was no evidence of the infestation ***** is claiming, if fact he also noted that they treated exterior perimeter of structure and did not see any live activity during treatment. Every insect she thought she had was either lent plastic or trash.  

  We understand her concerns and the need to have repairs she has requested on work order *****, currently this work order; to caulk the baseboards and to seal the doors is in the scheduled status and our technician will contact ***** directly to schedule this request.  Initially we did not deem this an emergency since the pest control technician did not see any evidence of pest.

   

  Our desired resolution is for ***** to understand we have service the property and we will complete the repairs she is requesting.

   

  Thank you for your time and attention.

   

   

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or around 7/22, my family and I applied to rent a home managed by Stress Free Property Management / Sensible Property Management. On 7/23, I received a denial from the leasing office and was informed I had 24 hours to dispute it. On 7/24, I emailed *** to dispute the denial and advised her that I was in the process of correcting an error on my credit report. Her response was to ask for proof, which I provided.On 7/26, I emailed about my tenant application concerns, referencing their renter's policy. I didn't hear anything back, so I called on 7/29. I then received an email stating that the decision still stands.On 7/30, I emailed *** in leasing and the owner asking who the renter's policy applies to. The company has failed to respond to emails, calls, and texts.On the website, the renter's policy stated:"The credit check depends on the type of rental. If you are trying to rent a decent, clean apartment in a working-class neighborhood, credit just needs to be okay. Your credit doesnt have to be perfect, but it cant be all bad either. If you are trying to rent a house in a bit fancier neighborhood, credit needs to be better. Once again, this does not mean perfect, but you must have a decent credit score to qualify. If you are worried that you will not qualify, please contact us to discuss. In some instances, a higher deposit or other terms and conditions might be available to you."This information was removed from their website after I questioned why it didn't apply to us. I reached out multiple times to ask who their policy applies to. We have fair credit, so it is not all bad, which still meets the policy, yet we were denied and not given the options that were stated. I feel that we were discriminated against because of our race.We were also overcharged for App fees website shows $30 per applicant we were charged $40 per applicant.I requested a refund however the company stopped responding to my emails once I questioned their policy.

  

  Business response

  08/08/2024

  We received an application for occupancy. The application fee is noted on the site. Please review attachment, titled exhibit A
  
  We ran credit checks which is an expense to our company.  When we are advised that the information found in the credit report is not accurate, we ask that they provide us with proof that the information is being corrected. The proof provided did not specifically reflect that it wasnt. We cannot provide too much information as the findings of her credit report cannot be shared with anyone other than the individual.  
  
  In addition, we implement changes to our website whenever there are changes to state and local laws. 
  
  Our desired resolution is for Shardea to understand, we ran the application and have advised her the reason we were not able to approve it. The cost of this process is noted on the website and the fee is nonrefundable.
  

  Customer response

  08/08/2024

   
  Complaint: 22082917
  
  I am rejecting this response because: I applied on stressfree again this is proof the website was changed after I questioned their policy. Please see attached document.
  
  Sincerely,
  
  Shar-*****************

  

  Business response

  08/13/2024

   We do our best to try and resolve all concerns but given the circumstances of this claim and the fact that  ************************* is not willing to accept our response, we must consider this our last response.  we will take no further action on this matter.

  Customer response

  08/13/2024

   
  I am rejecting this response because: Complaint: 22082917
  
  I am rejecting this response because: I applied on stressfree again this is proof the website was changed after I questioned their policy. Please see attached document.
    resubmitting rejection looks like it was not received
  Sincerely,
  
  Shar-*****************
  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a property management company that is not allowing the owner (me) to arrange a visit to my property. And now they are ending the contract because of my desire to be allowed into my property. My contract is with them, the lease with the tenant is with Stress Free. Stress Free claims they do not want to be in the middle.

  

  Business response

  03/12/2024

  March 12, 2024
  
  RE: Complaint ID#:********
  
  Dear Better Business Bureau,
  
  We are in receipt of the complaint filed by ***********************; We will not be able to continue managing the home due to the recent events that have taken place.
  
  As property Managers we are govern by laws and lease agreement and we must ensure all sides are treated fairly. Based on our findings we will not be able to accommodate her request seeing it is not part of the services we provide, and it would cause an unsafe environment for our staff as well as the realtor she hired to sell her home.
  
  We have made ***** aware of our position on this matter. We also provided her with our recommendations,and she is refusing to accept and understand our response.  We are moving forward with contact termination as required by our agreement.   We have issued a full refund of our management fees for this month, and we released all proceeds left in her account.  The payment was sent by direct deposit on 3/8/2024.
  
  
  
  
  Our desired Resolution:
  
  We want ***** to consider her request is not something our company offers for many reasons as stated in the correspondence and conversation we had with her. We hope she will understand our position and request closer of this complaint.
  
  
  Sincerely,
  
  Sensible Property Management 

  Customer response

  03/14/2024

   
  Complaint: 21404271
  
  I am rejecting this response because: **** continues to claim as an owner its not a good idea for me to check on my own property and claims there is only waiting or eviction. Continued lies. I told him I understood his position but still desired to see my property. He ended the contract bc I didnt listen to his advice. He claimed not one owner in over ten years had wanted to check on their property. I stand by my position.
  
  Sincerely,
  
  ***********************

  

  Business response

  03/14/2024

  We have never denied owners access to their properties, they are within their rights to access their homes to conduct Inspections, Repairs, or for preservation review, as long as proper notice is given as required by law and lease.  We would be happy to coordinate any of the above inspection for our owners at any time during management.
  
  
  *********************** is asking ** to oversee viewings during the sale of the property and that is not a service we provide. We wish her all the best with her rental property, and we are moving forward with the cancelation of management services.

   

  This will be our final response.

   

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We received our deposit refund over 2 months after we moved out. Missing from the total amount they owe us is $833.40 in ludicrous charges such as "replacing caulk around tub" and "repair closet shelf" that was already broken when we moved in. This is outright theft.Additionally the business is unresponsive to problems. They left a tree down in the back yard for most of the duration of our lease.

  

  Business response

  11/18/2022

  Dear BBB,
  
  We are in receipt of the complaint filed by ***********  We would like it to be on record that we have made several attempts to resolve ************* concerns, I have attached email correspondence with his response for review. He refuses to communicate with our office in a professional manner.  attachment 1- proof
  
  ******************************* and *************************** ******* resided in at the property ********************************************** 33604.
  
  They vacated the property on 8/31/2022.  On 9/7/2022 they provided the following forwarding address: 
  2307 ******************************************* See attachment 2- proof
  
  We processed their move out as required by law and mailed the dispo letter to the address they provided, tracking number is:7021-2720-0003-0111-8919- attachment #3 proof
  
  When they reached out to obtain the status, we provided the tracking number and we also reached out to the post office.  The letter was later returned because according to post office the property was vacant.  We processed and mailed the letter as required by law. The delay he experienced is on his end not ours. 
  
  In addition, the information regarding the damages is shown on the letter that was mailed.    Attachment# 4
  
  
  Our desired resolution is for ***** to understand we have processed his move out as required by law and the charges retained from their deposit is due to the damage, they caused to the home during their occupancy. 

  Customer response

  11/18/2022

   
  Complaint: 18370006
  
  I am rejecting this response because:

  This is an outright lie. That you think we should pay to caulk the tub or touch up paint is not consistent with the law. That you charged nearly a thousand dollars for it shows you're money hungry crooks and terrible at your jobs. See you in court, criminals.

  
  Sincerely,
  
  *****************************

  

  Business response

  12/19/2022

  We do our best to try and resolve all concerns received and have processed ************************** complaint as required.  We have processed his move out as required by law and there isn't any further action we take at this time.   

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Stress-Free Property Management (Sensible Property Management Inc.) is taking advantage of renters by charging them for damages that were already noted when they moved in and are normal wear and tear. I paid rent on time and in full throughout the tenancy. Pre-existing conditions were documented and provided to the landlord upon moving in within the timeline as per the lease agreement. This was not acknowledged nor validated with their damage disposition. Upon submitting my move-out request per the lease agreement, the process of moving out was hands-off with the property management. They do not do joint move-in or joint move-out inspections. I was concerned about this in the beginning. ***************, informed me that whatever conditions were annotated on the move-in report would not be held against me upon moving out. They repaired most of them and attempted to repair others. Some conditions, like cleaning and housekeeping, were not possible due to them not being able to get a cleaning team in prior to move-in. *************** also said that we would not be responsible for that upon moving out. We still cleaned the property, and the only trash remaining were the curtains that were left up (which I did not dispute). The initial letter was not compliant with ******* statute ***** requiring an itemized listing of damages. All correspondence with Stress Free property management took an average of 9 days. The last correspondence with them stated that they would contact the owner and get back to me as fast as possible. Instead, I received a call from a debt collector. This is utterly unacceptable. The timeline as follows (shown in attach):Move-out 31 Aug 22 Inspection from Stress-free completed on 21 Sept 22 tenant Dispute returned 22 Sept 22 Stress-free Response received 12 Oct 22 Tenant Request for consideration sent 12 Oct 22 Tenant Follow-up request sent to Stress-free 19 Oct 22 Stress-free response sent 21 Oct 22 Contacted by collection agency 24 October 2022

  

  Business response

  10/31/2022

   October 31, 2022
  
  RE: Complaint ID#:********
  
  Dear Better Business Bureau,
  
  We are in the receipt of the complaint filed by *********************; as stated on the complaint, he would like to settle the debit he owes to the owner of the property. 
  
  
  Please review the attached email correspondence our office had with **************.
  The owner of the property would not accept ************* offer to reduce the balance owed and the owner is within his rights as stated in the lease to fully recover the balance that is owed.
  
  ************* resided in the home for one year and after vacancy left a significant amount of damage that was not considered normal wear and tear or pre-existing.  He is fully responsible for the damages caused to the home.
  
  
  
  Our desired Resolution:
  
  ************** to pay the balance owed on his account. 
  
  
  Sincerely,
  
  Sensible Property Management 

  Customer response

  10/31/2022

   
  Complaint: 18306439
  
  I am rejecting this response because:

  The basis of my complaint is that the property management company and the owner refuse to acknowledge the preexisting damages as shown with proof with pictures, property management with existing work order submissions as submitted on the move-in inspection report.  This is deceptive in nature.  I am only disputing items that were previously damaged or were not in good housekeeping upon move-in.  Due to the fact that the paint claim in the house is subjective, I will drop the dispute of painting.  But as for the other complaints, that are clearly identified on the move-in report, should be removed. 
  

  I agree to pay the following:

  Blinds Bedroom #2 $54.81

  Bedroom #3 Smoke Detector Unknown price was not itemized

  Dining Vertical Blind Slat $49.56

  Living room Blind $54.81

  removal of curtain rods $32

  Lawn Care $180

  Interior Paint $1997

  Deposit $1450 

  Total Due: $918.18

  Sincerely,
  
  *********************
  

  

  Business response

  11/11/2022

  **************,

  We understand you do not want to understand that the owner is within his rights to proceed with the damages billed to your account.  the damages are not preexisting, and you are responsible for the damages posted to your account.

  we will not be able to take any further action on this matter and we hope you understand the property was left damaged and owner is within his rights to proceed with charges and seek reimbursement for the balance you still owe.   Your file is currently in collections.  

  Customer response

  11/14/2022

   
  Complaint: 18306439
  
  I am rejecting this response because:
  Once again, I do not dispute all the charges.  I only dispute the items that were damaged and condition as reported on the move-in report.  There is no misunderstanding.  I understand completely what you and the owner are doing.

  What you are saying to me and any other future customer is that if you report damages and condition issues with your move-in report than the owner can disregard those issues and make the tenant pay for those pre-existing conditions even with documented and photographic proof.

  That is not a right to place responsibility on a tenant.  Its a strong arm tactic in an environment with no checks and balances to prevent a landlord from just disregarding documented proof.  You even alluded that the maintenance to repair faulty issues from the home during the tenancy was somehow my problem.

  So i will not recommend a tenant use your services due to the nature of how you conduct business.

  My account that was sent to the collections company, is in also being disputed, what you seem to understand is that money isnt the problem its the principle of how you conduct business.  Your are dishonest and have a lack of diligence outside of collecting money.

  Sincerely,
  
  *********************

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My entire experience with this company has been absolutely horrible. I moved into a unit in *********** took more than 30 ********* contacting numerous people at Sensible for them to complete my initial maintenance requests. My utilities are included in rent that I pay for each month, but the electric meter at my place was shut off for more than 48 hours because Sensible did not pay the electric bill with the the money collected in my rent. I work from home on wifi, so I have lost wages for 2 business days. All of the food in my fridge went bad. I had an aquarium & all of my fish died. Before this, the first 30 days of my lease there was an issue with wifi from the upper & lower units maxing out the electric meter on the property. Again, many days with lost wages. On top of that, Sensible is allowing an aggressive breed dog that is not on the lease live in the house up front. With a shared back yard, that is my only entrance to my apartment. If the aggressive dog is out, I have to wait until they bring it inside to come out of or go into my apartment.

  

  Business response

  10/28/2022

   October 28, 2022
  
  RE: Complaint ID#:********
  
  Dear Better Business Bureau,
  
  We are in the receipt of the complaint filed by *************************; as stated on the complaint, I will respond to the following:
  
  Initial maintenance request:  work Order #*****, We understand that the delay on this work order was significant, and we apologize for the delay ***** had to experience.  Our goal is to address all work order in the order they are received and with the understanding that you that all emergency requests will ***** over non-emergency request.  I have enclosed a copy of the work order.  the work order stated that one of the outlets was not working.  This would not be considered an emergency request which is the reason for the delayed repair.
  
  
  Utilities:are not included in the lease. please review copy of the lease enclosed. ***** is responsible for all utilities. 
  
   Pet: We understand your concerns related to the pet that resides in the main house.  When our company acquired the property, the pet was already in place, approved by the owner of the property. We will of course address any and all concerns that *** arise regarding the pet as long as the concerns are properly reported to our office.    Lease violations should be reported to ******* via email at: **************************************************
  
  
  Our desired Resolution:
  
  ************************* needs to understand the terms of the lease. She agreed and accepted the unit as stated in the prelease agreement. I have enclosed copy for review.   If the unit,it not suitable for her needs she has the right to terminate the lease agreement.   she can refer to page 13 of the enclosed lease.  Notice to vacate can be submitted to ********************************************
    All we ask is that she follow the requirements of the lease for early termination. 
  
  
  Sincerely,
  
  Sensible Property Management 

  Customer response

  11/01/2022

   
  Complaint: 18239399
  
  I am rejecting this response because:

  The original lease says no utilities include, but I was told by *************** at Sensible that they actually would be included. This apartment is not zone properly to be able to have a separate water & electric meter for each of the apartments at 2200 1/2. Because of this, the owner had to include electric & water in rent. I've attached an email regarding water, after I was told to cancel my electric account because it would be included in rent.  I've attached a photo of the electric bill addressed to Sensible Management for the apartment unit. I do not have  active water or electric accounts. I've also attached emails from my previous complaint, they weren't attaching when I originally filed.

  
  Sincerely,
  
  *************************

  

  Business response

  11/11/2022

  *** has never confirmed the utilities would be included in the rental rate. there was no indication on any add either.  utilities are not included in the rental rate as stated in the lease.  the service must remain in the owner's name and the tenant will be billed monthly and can remit payment through their tenant portal.

  We understand ***** has made several attempts to terminate the lease which is why she has contacted your agency.  I have to remind her that she agreed and accepted the unit as is, the lease clearly states she is responsible and therefore if she wants to terminate the lease, she has the right to do so as long as she follows the requirements of the early termination addendum. We will not be able to take any further action on her claim as we have expressed our position several times.

   

   

• Initial Complaint

  09/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved out of my previous rental and the **mpany, after I moved out, presented me with outrageous charges and fraudulent claims like $3500 sod replacement. There was never any sod to be replaced. They're preying on innocent hard-working people and taking advantage of them knowing they most likely have no way to fight them. Their Charges:month to month fee $770 repair vent fan, remove personal items, lawn care, and clean pool enclosure $626.73 Sod Replacement $3390 to explain:I was never on month to month lease. it was 1 ******** was granted a 1 month extension and never signed any new paperwork or agreed to any additional charges. I have the emails where they state they don't even allow month-to-month leases. there was nothing broken in the house, I didn't leave any personal items and even hired a cleaning **mpany to clean when i left, the lawn was maintained up until I moved out, and the pool enclosure was left the same as it was when i moved in. they provided me no explanation or any information on these things.they sent me a 2nd letter stating I owe them $3390 for sod replacement but the prop never had sod. the area they're talking about is 5x5 **rner of the backyard near a ****. there was never grass or sod, only weeds that were trimmed by the lawn *** The current tenants even let me know the prop management *** told them the owners turned off the reclaimed water sprinkler and that was the reason for the lack of growth. nothing to do with me and again, never discussed sod, never in my lease, and I never changed/ damaged/ altered the yard in any way. This was all sent in a letter threatening a **llection against me if I don't pay for sod. This is a fraudulent attempt to extort money out of me to upgrade the owners lawn.They charged me a pool cleaning fee and their pool *** never came for 4 months until I had to get involved and find a new ** and request they get approved. they never refunded me the pool cleaning fee for the 4 months.

  

  Business response

  09/20/2022

   Please review our response attached.

  Customer response

  09/20/2022

   
  Complaint: 18008882
  
  I am rejecting this response because, detailed below:

  - "Tenant remained in the home an additional month past the end of the lease. if you
  review the lease.."

  here's a copy of the lease verbiage and the emails THEY provided to ME. it's in BLACK AND WHITE that they don't even allow month-to-month. therefore I shouldn't owe any additional money for a scenario I was never in:

  Them: "It is possible the owner may allow an extension for the 3 months but we would have to seek approval..  are you certain you will need it?  If so I can request the extension from the owner and place your property on notice to vacate upon receipt of approval."

  "My apologies for the typo, I did not mean to cause confusion.  I meant there is no specific verbiage for this type of scenario.  If a renewal offer is sent, we will require you to sign a new lease or provide a notice to vacate.   We do not permit indefinite month to month agreements."
  
  ***:"Hi *****, Here is a copy of your lease agreement, the lease end date is 06/30/2022. As far as an ***extension or month to month***, Ill need to let the renewals department answer that for you, she is copied here."
  
   Them: "That clause is  only valid if a renewal offer is not sent to you, then you would have the option to go month to month.  we can not advise at this time if the owner will extend an offer to renewal but if he does we will require you to sign it."
  
  " We received approval to extend for one month only."
  
  To reiterate, i never went month to month or had the option to go month to month where any of those charges would apply. I was only granted, and agreed to, a one month extension. Theyre trying to interpret it in their favor for a situation that didn't occur.It was only after I was moving out that they additional charges were told to me. If everything theyre saying is true then why was I not presented something to sign and charged on the month that I was given the extension on?

  As well, they're charging me $770 but 20% of $3225 is $3870. $3870 - $3225 = $645. Where is $770 coming from?

   

  - Sod Replacement: Tenant failed to maintain and water the lawn as required by the lease. please review copy of lease as exhibit B. We have proof and eyewitness of the damage that was caused to the lawn.

  Where's the proof? The lease states to maintain the lawn which I did up until moving out. I have photos and video proof that the lawn was perfectly fine until I moved out. The company told the current tenants that the owners turned off the reclaimed water supply in error and that is the reason for lawn issues they're having now and trying to place the burden upon me. it's fraud. And there are no invoices provided for the $3500 they're attempting to charge me. Can they state on record that the owners didn't turn off the reclaimed water and when this alleged sod damage occurred? 

   

  - Additional damages: Repair Vent: Vent had to be removed cleaned and reinstalled.

  Where is the proof? And what vent? There was nothing broken when I left the house. Can they provide evidence it was broken? and invoices for repair? 

   

  - Remove Personal items: tenant left personal items left in cabinets and drawers.

  There were no personal items left in the house. Any items in a drawer belonged to owner, not me, and were there in that drawer when I moved in such as padlocks and notes. To point out, they are trying to charge me $626.73 to supposedly remove plastic bags from a drawer. Where are the invoices to remove these personal items? How were these figures calculated?

   

  - They have not addressed the pool fee that they charged me when there was no pool maintenance for 4 months. 

   

  This is a terrible company that tries to rip people off as shown by all of the BBB complaints against them and their other company.  

  
  
  Sincerely,
  
  *******************

  

  Business response

  10/06/2022

  We have provided ************ with the information as to why he is responsible for the balance owed and included proof.  We understand it is a large balance and if ************ needs to set up a payment plan, we are willing to provide assistance upon his request.  He can contact me by email to discuss his payment options at: ****************************************

   

   

   

  Customer response

  10/06/2022

   
  Complaint: 18008882
  
  I am rejecting this response because: Again, for the 3rd time **************** has not responded to any of the details and simply claims I owe them made up figures. She has not responded to the pool maintenance money that is owed to me, has not responded to the figures they provided that don't add up ($645 vs $770), has not provided evidence of vent damage, only claims, has not responded to the $600 something in charges with no explanation or invoices for the companies that were used, or quotes, to show any of the charges are valid. They have not provided anything other than 2 pictures. One being publix bags in a drawer with a charge or $685 for "personal item" removal that I didn't leave there. 

  For the new lawn they are requesting me to pay for: a PALLET of sod costs $500, that's a PALLET!, so where is the charge for $3500 coming from? Please have them explain. 

  Also, on the special addendum on Exhibit B that they provided it even states: "Tenant is not permitted to put irrigation system on bypass." which I never did, I never touched, I never did anything to interfere with any irrigation system. As previously stated, ****************' company has told the current tenants that the OWNERS, not me, turned off the watering system and that is the reason for any alleged lawn damage, after I was already out of the property. It is the owners mistake if anything, and ****************' company is attempting to fraudulently make me pay for the owner's error and replace their lawn. 

  I've provided **************** with valid claims and facts and she chooses to ignore them to her benefit. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  08/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They falsely advertise inspecting properties. House had holes under the sink, exterior walls, exterior doors, exterior windows. The company had no problem sending unlicensed repair people unannounced in plain clothes and vehicles. The house has multiple code violations. The house has mold, and the air conditioning cannot maintain the necessary 75 degrees to ensure safety on hot days. All of these concerns were met with excuses, and were ignored until code enforcement was notified. They also violated the lease agreement, and my rights as a renter. I was threatened with false eviction and idle threats as well.

  

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/08/15) */ August 15, 2022 RE: Complaint ID#:******** Dear Better Business Bureau, We are in the receipt of the complaint filed by ********* **********; this complaint was filed after the tenant vacated the premises located at: **************** Tampa FL XXXXX. There are no pending code violations on this property. The tenant was issued a notice of non-renewal as required by law. He failed to be cooperative with our vendors and staff to ensure the property was serviced as required. He was in violation of his lease agreed and was asked to not be present during repair request as he was extremely aggressive towards our staff and vendors. Please review 7-day notice attached. There is no refund to issue at this time. ********* was in a signed contract. His move out process will be completed with in the time allowed by law. sincerely, Sensible Property Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩